Easterns Automotive Group of Hyattsville

great customer service my visit with easterns was awesome. Working with Lenard Thompson was a good experience. He took his time explaining the entire car buying process. Out my visit with easterns was awesome. Working with Lenard Thompson was a good experience. He took his time explaining the entire car buying process. Outstanding salesman More

Perfect for my first car It was a good experience. Sean helped me out a lot. Unfortunately the car I got had a problem with the battery but other than that it was a good exper It was a good experience. Sean helped me out a lot. Unfortunately the car I got had a problem with the battery but other than that it was a good experience More

It’s alright I’m good, didn’t get approved!the rep was cool But I didn’t get approved per the second chance/your job is your credit! I’m good, didn’t get approved!the rep was cool But I didn’t get approved per the second chance/your job is your credit! More

Great customer service I purchased my car from Easterns in February this year. The service wasn't that good. Working with Lenard was an awesome experience. He was great to I purchased my car from Easterns in February this year. The service wasn't that good. Working with Lenard was an awesome experience. He was great to work with. More

Decent experience If you’re in a tight crunch, not the best credit, and have a co-signer. This is a decent place to purchase a vehicle. If you’re in a tight crunch, not the best credit, and have a co-signer. This is a decent place to purchase a vehicle. More

Awesome very helpful My experience with Sean Harvey was very excellent he was very helpful and explained everything very clearly and made the shopping experience very deli My experience with Sean Harvey was very excellent he was very helpful and explained everything very clearly and made the shopping experience very delightful thank you More

Amazing I had excellent service at my visit at easterns my service representative Sean Harvey he was very thorough and helpful with showing me my options I had excellent service at my visit at easterns my service representative Sean Harvey he was very thorough and helpful with showing me my options More

Horrible Dealership!!! Crooked DEALER !!! STAY AWAY !!! GO SOMEPLACE ELSE !!! "The Epitome of a BAD USED CAR LOT" I purchased a 2017 Chevrolet Corvette on March 17, 2018 Crooked DEALER !!! STAY AWAY !!! GO SOMEPLACE ELSE !!! "The Epitome of a BAD USED CAR LOT" I purchased a 2017 Chevrolet Corvette on March 17, 2018. During the vehicle walk around, I noticed several imperfections that I pointed out to them. They (Rozell Thorne) said that they would take care of these and not to worry. All LIES!! After I got the car home, while on my knees polishing the tail pipes, I noticed that the bumper had more damage than you could see from a normal walk-around. The car had been rear ended. You could see the license plate imprints from the impact. I called Rozell to schedule an appointment to bring the car in and he did not return my calls. He finally answered the phone eight days later. Mind you, their return policy is a seven day return no questions asked. Hence, he answered my call on the following Monday. I took the car back and left it for repair. When they called me to come pick up my car the rear bumper was still not repaired. They said that they were not going to repair the bumper because it cost too much money and that they were not going to put any more money in the repair. I ask the sale manager Guy Lewis if there was someone else to talk to. He again said to talk to Rozell Thorne. I went online and found Cindy Grants number in another BBB review and I called her. She pretended to be able to resolve my issue but failed. I also talked to Cornell Cancy, a supposedly higher manage who would resolve the repair and he neglected to take my calls or return calls too. When I did reach him, he gave me another manger named Ali Uddin. But, Cornell gave me the wrong number. I called Cindy back and she gave me Ali's correct number. When I talked to Ali Uddin, he would not fix my car and stated that Easterns do not fix or repair cosmetic issues. Ironically, I took my car to Ourisman's Chevrolet for a repair estimate. After they inspected the car, the entire bumper had to be replaced. The repair cost me $2785. I would never recommend, refer or suggest that anyone in the market for a vehicle, shop at any of the Easterns Automotive Group locations. The management is real nice when they are taking your money, but totally unprofessional when you have an issue. I believe Easterns knew the car had been rear ended. They also knew how much it would cost to repair the car. They claim to sell the best used cars, that is very untrue. Easterns really owe me $2785 for the repair. Plus losses. Great experience! No hassles! Straight and to the point business action! Friendly and nice staff. They were really great with answering all of my questions and made me a great deal! More

Corey mickie Mr. Corey help me get into my SUV today. Thank you very much a great guy. Will definitely recommend him to other people in the future Mr. Corey help me get into my SUV today. Thank you very much a great guy. Will definitely recommend him to other people in the future More

Great services I was in need of a car and I decided to go to Easterns Automotive Group not thinking I would be approved for a vehicle. My salesman Leonard Thompson w I was in need of a car and I decided to go to Easterns Automotive Group not thinking I would be approved for a vehicle. My salesman Leonard Thompson was awesome. I got my car with a payment I can afford. Leonard is incredible. More