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Easterns Automotive Group of Hyattsville
Hyattsville, MD
4,537 Reviews
Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia. Every Easterns vehicle has passed a rigorous Multi-Point Quality Certification so you can buy with confidence. Search our vast inventory of over 1,000 cars and feel protected with a complimentary 7 Day Return Policy and 30 Day/ 1,000 Mile Warranty.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
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Showing 4,537 reviews
October 18, 2016
Experience was pleasant. It wasn't a long process and employee were very helpful and resourceful. Atmosphere was very welcoming and inviting. No complaints abou was pleasant. It wasn't a long process and employee were very helpful and resourceful. Atmosphere was very welcoming and inviting. No complaints about the service. Customer service was excellent More
by indiaharriaon
Employees Worked With
Sorrell Carter
October 17, 2016
Everything takes time The expressence was great dealing with my sale person he completed everything in his power to help me with my issue. Long story short he got me in my The expressence was great dealing with my sale person he completed everything in his power to help me with my issue. Long story short he got me in my car ... More
by Chevyface
Employees Worked With
Sorrell Carter
October 11, 2016
Smooth transition Lawrence greeted me outside and was an amazing salesman from start to finish. He took his time and listened to my concerns and needs. Needless to say Lawrence greeted me outside and was an amazing salesman from start to finish. He took his time and listened to my concerns and needs. Needless to say I'm driving in a great car from a great place of business! More
by Fando
Employees Worked With
Lawrence Ford
October 08, 2016
Great Service I was very surprised and pleased with my car buying experience. My salesman was the best. He didn't pressure me and made me feel welcome and like fami I was very surprised and pleased with my car buying experience. My salesman was the best. He didn't pressure me and made me feel welcome and like family. If you are in the market I definitely recommend you coming and seeing Lawrence More
by Nazim
Employees Worked With
Lawrence Ford
October 08, 2016
Knows how to attend to their customers To get a car for my comfort to be moving around school and work. They helped me with best satisfaction in customer garentee. And also I saw good cars To get a car for my comfort to be moving around school and work. They helped me with best satisfaction in customer garentee. And also I saw good cars in good conditions. More
by ericm01
Employees Worked With
Sorrell Carter
October 07, 2016
Financing my first car Nice set up, good people, excellent customer service, Im glad I came here. I also had family members that came here so I gave em a shot. Nice set up, good people, excellent customer service, Im glad I came here. I also had family members that came here so I gave em a shot. More
by Najjtalib
Employees Worked With
Sorrell Carter
October 05, 2016
Great I had a great experience at Easterns. Michael Robinson was amazing!! I told him what kind of car I was looking for, told him about my current situatio I had a great experience at Easterns. Michael Robinson was amazing!! I told him what kind of car I was looking for, told him about my current situation. He was very understanding and kind. He was able to get me exactly what I needed in a timely manor. I highly recommend Michael at Easterns. God bless them. Sincerely, Loren More
by LorenHicks1
October 02, 2016
Poor customer service and bait and switch tactics My husband and I went to Easterns in Hyattsville, a bit of a hike for us from Baltimore, but we had our eye on one particular vehicle, and as a back-u My husband and I went to Easterns in Hyattsville, a bit of a hike for us from Baltimore, but we had our eye on one particular vehicle, and as a back-up option had seen a number of hybrid vehicles at that site that we liked as well. We rushed after work, both busy professionals, to be able to get the purchase completed in one night and not have to continue driving each other to work. We met Carl, who seemed like a nice enough salesperson, found the car we were interested in, and then the experience went downhill from there. We had to wait 45 minutes for an initial credit decision after completing the application, and we were offered an unusually high interest rate, considering that I have a mortgage, a good income, and have no missed or late payments. I had not eaten dinner because we rushed there after work, and had watched our sales person eat dinner in front of us while waiting for 45 minutes. I snapped and said I was walking away, and was asked what interest rate I was looking for - then magically after more than 30 more minutes of waiting, was able to get close to the interest rate I was looking for. The finance manager offered us something to drink after he had overheard me complain about how long we were waiting and that we had eaten no dinner. We finalized the deal, but not after being pressured by our salesperson to leave an on the spot review of our experience (I don’t really think he wanted to see how I was really feeling at that point – I told my husband twice that I wanted to walk out and he had convinced me to stay because of how long we had already invested there). A week after purchasing the car, a plastic liner under the hood that’s bolted into the front bumper of the car came unbolted and was hanging/dragging on the ground. I had to keep pushing the piece back up in place, and it finally ended up getting caught while I was driving and ripped. The staff at Easterns made me bring the car there to look at, and asked so many questions to insinuate that it occurred because of damage and would not be covered under the 30 day “Warranty” they had offered. They told us they would give the benefit of the doubt and replace the part (the right thing to do when you have first time customers and you’ve sold an expensive used vehicle), but we would have to drive to Hyattsville AGAIN in order to have it fixed. They waited until we came to pick up the car two days later to drop the bomb on us that they did not replace the part, but rather just bolted the broken plastic piece back into the inside of the bumper (which could have been done at the dealership close to us or done when we brought the car to be looked at the first time). I would never recommend or return to a place that pulls a bait and switch like that – if they had even just done that “fix” the first time we brought it in, I might not even be this angry. But to make us come back again after telling us it would be replaced (and not providing a loaner car for those two days) was disrespectful and rude. Never again! If I could give back the car and get my money back, I would. More
by Paul Foster
Employees Worked With
Carl Morris
October 01, 2016
Quick and easy process. The Easterns team quickly met our needs and immediately took care of us with no hassle. I will certainly recommend the Easterns team to anyone. The Easterns team quickly met our needs and immediately took care of us with no hassle. I will certainly recommend the Easterns team to anyone. More
by AFS
Employees Worked With
Rozell, Sorrell Carter
October 01, 2016
Almost I really appreciate the effort that Sorrell gave to try to get me into a new vehicle. Everything was great in regards to his service, knowledge, and I really appreciate the effort that Sorrell gave to try to get me into a new vehicle. Everything was great in regards to his service, knowledge, and effort. We wasn't able to close deal because of the rate and monthly payments. More
by Joel
Employees Worked With
Sorrell Carter
