Easterns Automotive Group of Laurel

From the moment I walked in the door Yehimy and Renae took care of me and gave me all of the information that I needed about the transaction process. They made it easy and convenient for me! took care of me and gave me all of the information that I needed about the transaction process. They made it easy and convenient for me! More

Customer service great from sales to financing. Salesperson Brynna wonderful..Everyone I came into contact with was a pleasant. Salesperson Brynna wonderful..Everyone I came into contact with was a pleasant. More

He was very good on providing me with a car today he is a good salesman, with a great attitude and pay attention to details! good salesman, with a great attitude and pay attention to details! More

Very professional and honest. Took his time to communicate with us to make sure we understood the process. Took his time to communicate with us to make sure we understood the process. More

Service Review: Exceptional Experience with Francisco recently had the pleasure of purchasing a vehicle from Eastern and was fortunate to work with Francisco. From start to finish, my experience was noth recently had the pleasure of purchasing a vehicle from Eastern and was fortunate to work with Francisco. From start to finish, my experience was nothing short of outstanding, and I am delighted to share my review.Professionalism and Expertise exhibited unparalleled professionalism and extensive knowledge throughout the entire process. He patiently listened to my preferences and provided invaluable insights, guiding me to the perfect vehicle that met all my needs.Attentive and Personable Approach What truly set apart was his genuine and personable approach. He took the time to understand my requirements and preferences, ensuring every aspect of the purchase aligned with my expectations. His friendly demeanor and willingness to go the extra mile made the entire experience enjoyable.Transparent and Honest Communication Throughout negotiations and paperwork, maintained transparent and honest communication. He explained all details clearly, addressed my questions promptly, and never pressured me into any decisions. I felt fully informed and confident in every step of the process.Efficient and Smooth Transaction Thanks to efficiency and professionalism, the transaction was incredibly smooth. He facilitated the paperwork swiftly and ensured all necessary arrangements were in place, making the entire purchase hassle-free.Above-and-Beyond Customer Service What truly impressed me was commitment to customer satisfaction. Even after the sale was complete, he followed up to ensure everything was in order and offered assistance with any additional inquiries.Final Thoughts In conclusion, my experience with Francisco at Easterns exceeded all expectations. His dedication to providing exceptional service, coupled with his expertise and integrity, made this car-buying journey truly memorable. I highly recommend to anyone seeking a seamless and enjoyable vehicle purchase experience.Thank you, Francisco for your outstanding service and professionalism. I am delighted with my new vehicle and grateful for your assistance throughout the process.Rating: ⭐️⭐️⭐️⭐️⭐️ If I could give more stars, I would! More

Personable and easy to work with. Didn’t hesitate to explain anything to a first time buyer. Didn’t hesitate to explain anything to a first time buyer. More

First we were told a truck was going to be delivered to Laurel to look at to purchase. Manger said truck was on the way. After waiting a few minutes we were told the truck was never coming it had been sol Laurel to look at to purchase. Manger said truck was on the way. After waiting a few minutes we were told the truck was never coming it had been sold. Next the manager pulled up other trucks. After picking out one we were told they would bring around to look at. After waiting awhile manager (I believe his name was Kevin) said the truck was in Baltimore and would be there soon. We asked manager to call if the truck ever showed up. We got a call within an hour and we went back to dealership. My son decided to purchase the truck. The salesperson Bryanna was great. She did her best to keep the process moving. If it wasn’t for her we probably would have said forget it. One thing I did not like was forcing a 1500 warranty because of the age of the truck. My aunt had to do that at another dealership for a brand new car. I have to laugh. Buying a vehicle here is not fun. Gets even better. Received a text 2 days after purchasing a truck were we still interested in the original truck. (That was supposedly sold??) Do they play games to get people in there? Good luck if you decide to shop there! More

Brandon was very helpful with helping me with the purchase of my car today. He answered all of my questions today & worked really hard to get the deal I desired. Thanks Brandon! You’re the best. purchase of my car today. He answered all of my questions today & worked really hard to get the deal I desired. Thanks Brandon! You’re the best. More

Our sales person, Brandon Torrez, was very helpful and informative about the process. He continuously explained each step to ensure they were working hard. Brandon was also training a new sales person and informative about the process. He continuously explained each step to ensure they were working hard. Brandon was also training a new sales person and was able to do that while still providing excellent customer service. Brandon caught as much as he could to help Us get the vehicle we wanted without being pushy just to get the sale. I would recommend Brandon to any customer coming in. More

Francisco was awesome from the time i parked my car at the dealership till purchase the dealership till purchase More