Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Easterns Automotive Group of Laurel
Laurel, MD
2,761 Reviews
Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia. Every Easterns vehicle has passed a rigorous Multi-Point Quality Certification so you can buy with confidence. Search our vast inventory of over 1,000 cars and feel protected with a complimentary 7 Day Return Policy and 30 Day/ 1,000 Mile Warranty.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,761 reviews
January 07, 2017
Great Service I received great service from Irving, he was very helpful and the whole process went quickly. The Laurel location is the best, they are honest and kee I received great service from Irving, he was very helpful and the whole process went quickly. The Laurel location is the best, they are honest and keep you informed each step of the process. More
by Marvellous1
Employees Worked With
Vinny Vannavong, Irving Pacheco
January 07, 2017
Great customer service Eastern automotive group was great and quick. Customer service was amazing. They made the car buying experience a breeze. Amadou our salesman was abso Eastern automotive group was great and quick. Customer service was amazing. They made the car buying experience a breeze. Amadou our salesman was absolutely wonderful. Would recommend to everyone. More
by Alsmith269
Employees Worked With
January 03, 2017
An Opportunity to a New Start To suit my needs ..Originally I requested a truck Suv vehicle ..instead I was presented a sub compact car. I was not first introduced to be shown an To suit my needs ..Originally I requested a truck Suv vehicle ..instead I was presented a sub compact car. I was not first introduced to be shown and test the drive vehicle . I was not presented any incentive regarding the miles , year and sticker price of the vehicle . the finance percent is high. I am a military veteran. However I rated my experience "Good Overall "based on my situation and circumstances .. I received" An Opportunity to a New Start " with a vehicle that is noted one of the best cars sold in the world with an extended warranty. . Also an opportunity to return and engage a trade to upgrade in the future. Hopefully a new vehicle. For this notion in Blessings I am pleased in humility . I Thank the sales dealer ... dealership management and supporting team for their assistance in customer service .. Happy New Year!!! More
by Vision
Employees Worked With
Richard Torres ... Sorrel, Jesus Santos
January 02, 2017
Finally Got my Ride The dealership was amazing. My dealer Mohan was amazing and friendly and honest. The entire team worked to get me approved into a great car. What a gr The dealership was amazing. My dealer Mohan was amazing and friendly and honest. The entire team worked to get me approved into a great car. What a great 2017 so far. More
by Robertetta Sims
Employees Worked With
Vinny Vannavong, Mohan Nirala
December 30, 2016
The amazing Mohan! My experience was superb! This was my first time financing a vehicle on my own and Mohan made it very easy. He is detailed, personable and made me fee My experience was superb! This was my first time financing a vehicle on my own and Mohan made it very easy. He is detailed, personable and made me feel like his only customer. The entire team at Easterns is fantastic and I'd recommend anyone who is rebuilding their credit to come and see the guys at Easterns! Thank you again! More
by Mevans4188
Employees Worked With
Jesus Santos, Vinny Vannavong, Mohan Nirala
December 30, 2016
Happy I gave a 5 because mr Irving worked well with me and my parents he got me a good deal the car I wanted and my payments are great he's good at Wat he d I gave a 5 because mr Irving worked well with me and my parents he got me a good deal the car I wanted and my payments are great he's good at Wat he does and the staff is great More
by Shamial
Employees Worked With
Irving Pacheco
December 29, 2016
Excellent customer service. Louis Gerald was absolutely amazing. His customer service skills were flawless. He was not pushy at all. He was very kind hearted and genuine. Pleas Louis Gerald was absolutely amazing. His customer service skills were flawless. He was not pushy at all. He was very kind hearted and genuine. Please keep him around. Keep up the good work! More
by Kacombs
Employees Worked With
Jesus Santos, Louis Gerard
December 27, 2016
Very helpful salesman who also provided a sense of security Jeremiah gave us a lasting impression. He was so courteous and helpful, explaining things through the process in a way that was easily understood. I t Jeremiah gave us a lasting impression. He was so courteous and helpful, explaining things through the process in a way that was easily understood. I trust him to do a great job for others and we will come back for our next purchase! More
by newrater69
Employees Worked With
Jeremiah Jones
December 26, 2016
Okay service until you drive off with the vehicle The actual sell process was okay. At first everyone was polite and nice. I did feel as if the sales rep was a little lazy at the beginning of the proc The actual sell process was okay. At first everyone was polite and nice. I did feel as if the sales rep was a little lazy at the beginning of the process only showing a car he wanted to sell and not really showing all of the cars I was qualified for. I took it upon myself to look for cars in the range I was given and went back. Not to mention the price range approved for was vague and never gave a straight forward answer about the loan amount approved for or the interest rate. I think you should be more transparent with your customers. During the test drive of the car I had found, the tire pressure sensor light was on and the salesman said it was probably because it was sitting for a while and needed air. So I asked him to check it out before we finalized anything. They put air in it and the light went away. The first week of having the car the light came on 2 more times I went back and got air and then put some in myself. The tire clearly had a slow leak. When I expressed my concern to the dealership they said the best they could do was plug it. I asked for a new tire because it seemed as if I just purchased a new car with 3 fully functioning tires and 1 faulty one. They argued that corporate wouldn't approve a new tire. I was not happy. I allowed them to plug it and the next morning I called the corporate office myself and after about a 20minute conversation, a new tire was ordered. Not to mention that after two days of "plugging" the faulty tire, the light was on again. On top of that the communication was terrible, I received an email from my salesmen in ALL CAPS, not professional at all and they would never leave voicemails and blame you for not being able to reach you. When I mentioned it the manager only wanted to make a joke of the situation. I think they could be more honest and professional when trying to resolve issues. Even when I went to get the plates, the salesman was telling me that I would probably have to go get an emissions test, something I asked him about during the sales process because I noticed the car had a Virginia inspection sticker but was registered in Maryland. He ensured everything was fine and was good to go. After the poor service I received, I wouldn't recommend anyone to go to this location to purchase a vehicle. More
by Nice123
Employees Worked With
Jesus Santos, Jamar Royster, Tony Soukphouangkham
December 24, 2016
Nice and Easy What a nice experience. Was impressed with the ease of the entire process. Mark was a great sales person, answered my many questions and let me test d What a nice experience. Was impressed with the ease of the entire process. Mark was a great sales person, answered my many questions and let me test drive everything I wanted to. Really nice guy definitely coming back. More
by Mom of the century car for my daughter
Employees Worked With
Jesus Santos, Mark Gannett
