Easterns Automotive Group of Laurel

This was a really great car buying experience! Leon and Jesus were very patient and made sure I had a positive experience. Defeintely would go back to them again! Jesus were very patient and made sure I had a positive experience. Defeintely would go back to them again! More

My experience at Eastern Automotive Group in was exceptional. I loved the service from the time I walked in the door until the moment I departed. I initially came in inquiring about a possible trade exceptional. I loved the service from the time I walked in the door until the moment I departed. I initially came in inquiring about a possible trade-in or purchase. After speaking with Mr. Jason Barrow, briefly explaining to him what I was looking for and what I was working with, he worked on my behalf. Shortly thereafter, I was introduced to Mr. Coley Mearite, who did an outstanding job listening to was I needed and delivered just that. I have learned that customer service is all about the people/customers and I must say he did just that listen. This is how impressed I am with your organization. Not even having to experience the long process of looking on the parking lot, I simply told Mr. Coley what I needed, could afford, and he did his best and delivered. Again, my experience was outstanding. Thank you so much. Mr. Jason and Mr. Coley, thank you for a job well done. I am an owner of a 2011 Toyota Camry. I love it. More

Easter automotive group of laurel will always be the dealership where I go for my car purchase. I had a wonderful experience with this dealership. My sales consultant is the best. He was very friendly a dealership where I go for my car purchase. I had a wonderful experience with this dealership. My sales consultant is the best. He was very friendly and most importantly very professional. He provided me with all the information and options I needed. I am recommending my family and friends to this dealership especially to my sales representative. Everyone at the dealership was very supportive and welcoming. Thanks for giving me this opportunity to write about my experience. Glory Muma More

My husband and I have been in the market for a vehilcle for about 3 months. I was refferred to Jason Barrow baecause he helped a co worker of mine obtain a vehicle and I knew she had very challenging credi for about 3 months. I was refferred to Jason Barrow baecause he helped a co worker of mine obtain a vehicle and I knew she had very challenging credit. I knew my credit was not the best and if he could help her he could very well help me. I called him and scheduled an appointment. I sat down at his desk and the first thing he said to me was "Im going to help you" I enjoyed working with Jason it was easy! He was very efficient and infomative. I like his direct approach, straight to the point! Needless to say, about 2 hours later we drove away in our new Chrysler Town and Country van. Since this purchase I have already refferred two friends of mine to Jason. I have full confidence that he can help countless others as well. Thank you Jason for all your help and support. My familybab love the van! More

My experience at Easterns was more than pleasurable. I worked with Mr. Michael Davis and he made the process as fast and painless! Coming in the door he asked me everything he needed to know, to find the worked with Mr. Michael Davis and he made the process as fast and painless! Coming in the door he asked me everything he needed to know, to find the perfect match! I was worried about the process and getting a car in a quick turn around but he assured me that I would be fine! I was more than fine! The day that I went in to purchase, the entire process took about two and a half hours before I was driving away!! Awesome RIGHT!! I would definitely recommend Mr. Davis as your next sales consultant!!! He is a pleasure to work with! More

I have "challenged" credit, so after being turned away from a few other dealers, I decided to give Eastern's a try. I went in, not expecting much but hoping for the best. I was greeted at the turned away from a few other dealers, I decided to give Eastern's a try. I went in, not expecting much but hoping for the best. I was greeted at the door by a salesman, Jason Barrow and he's the one that worked with me from start to finish. I appreciated the honestly and during the entire process, he explained what was going on. After telling him my credit issues, he evaluated them and told me that he was going to get me into a car today....and he did! We're all going through hard times, and sometimes dealerships will take a look at your credit and not really care about you as a person. Eastern's and Jason are different. Thank you so much Jason for your hard work and the work of your finance team...my children thank you as well! More

Jason is an excellent sales representative. I was proud to do business with Jason and will continue to in the near future. Eastern’s has wonderful Customer Service and is committed to their customers. to do business with Jason and will continue to in the near future. Eastern’s has wonderful Customer Service and is committed to their customers. More

My sales consultant and sales manager made the process of purchasing a vehicle extremely seamless and pleasant. They 100% matched my vehicle needs with their inventory. They exceeded all my expectations in d purchasing a vehicle extremely seamless and pleasant. They 100% matched my vehicle needs with their inventory. They exceeded all my expectations in delivering the only product they have; EXCELLENT SERVICE. Assuredly, I shall return for future vehicle purchases. In addition, I will highly recommend this location to all my friends, colleagues and family. More

I came to the Eastern Motors in Laurel MD with no real intentions to buy a car. It was one of my first real buying experiences with Eastern and it ended in an amazing way... Michael Davis was the dealer I intentions to buy a car. It was one of my first real buying experiences with Eastern and it ended in an amazing way... Michael Davis was the dealer I worked with and he went above and beyond his job to help put me in my great used car. I recommend him and the dealer to whomeverIi speak with in the future and maybe I can come back one day again for the same experience. I could not be any more happy with my dealer and choice and I thank everyone who helped... More

The reason for my review is due to the issues I have been having with my car since purchasing the vehicle BMW 328XI. I purchased the car back in the middle of April after my previous BMW 328XI was totaled an having with my car since purchasing the vehicle BMW 328XI. I purchased the car back in the middle of April after my previous BMW 328XI was totaled and have had only problems since. After purchasing the vehicle I took it back to Easterns Motors to have the wheels balanced and rotated before my 30 day warrant wore off due to me feeling some shacking in the car and vibrations when getting to speeds beyond 60 mph. So they took the car around May 12th it was a Sunday and I got the car back that following Monday or Tuesday. After picking the car up, it felt ok but there still was an issue. So I decided to finally to take the car to BMW of Rockville and have then review it for $130.00 . Well after the review on 6/13/13 with BMW it was found that my two left rims were bent and the dealership confirmed this was damage that was done to the car prior to my purchasing it. I advised that to Easterns Jesus (manager) and he spoke with Chester Pickney that said since I had bought it in before for wheel issues they would fix it. On top of this issues I found the had not had an oil change and that I was almost 4000 miles over my oil change mileage; in addition it failed the standard scope test (resetting of sensors due to burnt cables that were under transmission), but the sticker in the car said I didn't need one until 57,000 thousand miles and I was no where near that at this time. I also advised Jesus of this and he spoke with Chester and they said they would pay for BMW to do the oil change. Now on top of these two issues it was also found that my car had been hit and had front bumper repair( which is why sensor cables were burnt) but none of this was on the carfax report and the car was sold to me with a Certified Sticker on it. So in a nutshell my car was in some type of accident but it was never reported. I also advised Easterns of this but they said it was nothing they could do at this time since the loan was finalized and the lender owns the car. So I called the lender and advised them of all this information but was referred back to Easterns Motors to resolved the issues. I was told all i could do was either trade the car or of course let them repo the car. So on 8/15/13 I dropped the car off again at Easterns Motors and Jesus stated they would fix the wheels that were bent. However all they did was send my car to a repair man that tried to repair them but they are no repairable because I took the car back to BMW and they are is doing the same and the wheels are still bent. But the oil was changed but sensors could not be reset due to burnt cables I have to get replaced for about appr. $300.00. Now all of this was found due to me signing up with BWM and their being a recall on a battery cable that was fixed. It just made since for me to have the check the car at the same they were replacing a recalled part. All of this information has been reported to Chester Pickney, Jesus from the Laurel location and Dani Tahrawi from consumer relations department. And Dani only provided me with information for the company they used to try and repair the wheels and told me there was nothing he could do about any of the above and that all of the work that needs to be performed on the car at this point 6/20/13 would be on me.This is a rough total of about $1400.00. I do realize that I need to keep up the car which I have but these repair cost are things that should have been found before I bought the car and when it was inspected by Easterns. Since this date I have appraised the car and due to the issues especially the body work that was done it only appraises for $21.000 which puts me at a deficit of about $7000 I would owe on the car additionally. I cannot afford to take a hit on this negative equity so I have been forced to keep the car and deal with the issues. I am not comfortable with driving the car long distance but I have no choice sometimes. I cannot afford to pay for a car and have to rent one everyone I go out of town. Additionally I have to keep calling BMW to keep up with the next oil change because my sensors in the car do not work and there is no way to reset them until the issue is fixed. I have also looked at filing a complaint with the BBB but just so happens there is no need because Easters is not accredited with them. I have also contacted legal assistance which I waiting to hear back from if I have a solid case because I bought used car that was certified but has has issues since day one. This is the second car I have every purchased used and never in my life have I had these issues when buying a car. Also, what surprises me is that I get numerous emails to write a review and I am not one to hurt anyones' business but as I ponder on what I am having to go through it needs to be heard by someone to do something about it. I am not saying the sales guy Rayford sold me a bad car because I do believe if he new all the issues the car had he would not be that cruel to sell me or even show me the car. I have records and documentation of all of them above and would like to be contacted to have some resolution on this issue because I have a very unsatisfied customer and at this point I would not recommend anyone else to get a car here. More