Easterns Automotive Group of Laurel

My sales person Pierre was ready and waiting at the door for me with only 45 minutes notice. He was very friendly and efficient. Understanding that I had. Work meeting to get to, they made sure I was on the for me with only 45 minutes notice. He was very friendly and efficient. Understanding that I had. Work meeting to get to, they made sure I was on the road by my final go time. This meant allowing me to esign paperwork at home and picking up the car another day. My questions were answered and when I didn't like the interest rate and payment, I only needed to say so once and they made something work. The Lojack doesn't seem optional, and while they do only charge the at cost price, it is still a almost a thousand more. So far that is my only reservation. They were very helpful and quick and clear. He even gave me advice on how to pay down the principle quicker and what would be best to do my 2006 that would be better for me than trading it in there. He was accommodating and friendly and even sent me requested pictures after I left. We pick up tomorrow but so far great experience. More

Quick and easy process. I was able to test drive multiple vehicles and selected the one that fit me best. Pierre was absolutely amazing and very helpful. He helped find vehi I was able to test drive multiple vehicles and selected the one that fit me best. Pierre was absolutely amazing and very helpful. He helped find vehicles based on the details I provided. Went over all the details with me. Very attentive. Great customer service. Very professional. I enjoyed working with him. More

Great experience! Profound customer service and efficient. The process was not to lengthy and I was extremely satisfied. Profound customer service and efficient. The process was not to lengthy and I was extremely satisfied. More

I came into the dealership and Charles has been helping me, his customer service is amazing! He’s been so patient and really made the whole process smooth. I’ve been here before, but I came back today to t me, his customer service is amazing! He’s been so patient and really made the whole process smooth. I’ve been here before, but I came back today to try for a new car, and he’s been incredibly helpful. I’ll always ask for Charles when I come in! More

The sale started and ended with Charles! Such a beautiful person. He really helped me get my car and how I wanted it. He was patient, respected my mind and supported my decisions. Got the ca Such a beautiful person. He really helped me get my car and how I wanted it. He was patient, respected my mind and supported my decisions. Got the car I wanted.There aren't enough stars to decorate his character. A guy that truly loves people, his job and his clients. Period ... 10 Stars Bro! Darnell. When you step into they Laurel dealership, that's your guy Charles. Ask him about the car wash story we had... More

Great service and good selection of cars. Only reason it's not 5 stars is because they automatically add LoJack to their cars which is a pretty big downside. We were helped by Charles and he Only reason it's not 5 stars is because they automatically add LoJack to their cars which is a pretty big downside. We were helped by Charles and he was very good and attentive to our needs. More

Charles was great, quick service and helped us leave with a car same day. No complaints about running around the lot to show us multiple vehicles. a car same day. No complaints about running around the lot to show us multiple vehicles. More

Pierre was very attentive and professional to my needs for a car. His expertise is assisting people trying to rebuild their credit is phenomenal. My son is looking for a vehicle later in the year. We will for a car. His expertise is assisting people trying to rebuild their credit is phenomenal. My son is looking for a vehicle later in the year. We will be coming to Easterns Automotive in Laurel, MD. More

We received exceptional customer service from Charles our sales representative. He was very knowledgeable and professional. The Laurel group worked well with our family to provide excellent service. our sales representative. He was very knowledgeable and professional. The Laurel group worked well with our family to provide excellent service. More

Jon was very good with us my brother got a Toyota Corolla he helped us throughout the whole time and even brought a car from another location himself I recommend him he is very good at what he does and also he helped us throughout the whole time and even brought a car from another location himself I recommend him he is very good at what he does and also The finance manager Mike Johnson More