Easterns Automotive Group of Sterling

GREAT BUYING EXPERIENCE I have purchased a lot of vehicles in my time and DCB was the absolute best experience beyond any doubt. The high end car I purchased was described h I have purchased a lot of vehicles in my time and DCB was the absolute best experience beyond any doubt. The high end car I purchased was described honestly and perfectly and priced well below retail. Both Joel and Dave lived up to every promise made necessary to close the deal and even some commitments made after the sale. They have earned my business and referrals. More

Joel and Direct Car buying are awesome ! I don't shop for cars often, but in dealing with DCB I had a most pleasurable experience. It was an extremely simple way to buy a car and I would go b I don't shop for cars often, but in dealing with DCB I had a most pleasurable experience. It was an extremely simple way to buy a car and I would go back. From the moment I walked in Joel was professional, friendly and asked great questions. If you are considering a car purchase, you can't go wrong by at least stopping by and discussing your needs. There is NO pressure and I felt they were a consultant rather than trying to sell me something. All the best for continued success gents! Doug More

BEST CAR BUYING EXPEREINCE EVER! Where do I start? I stumbled upon the car I wanted (2010 Lexus LS460) on CarGurus.com and saw the price was almost too good to be true, older models w Where do I start? I stumbled upon the car I wanted (2010 Lexus LS460) on CarGurus.com and saw the price was almost too good to be true, older models with more milage were going for $2500 - $4000 more locally. So I filled out the contact form and Dani from DirectCarBuying.com called me back within a few hours. Dani was very knowlegable about the car, the purchasing process, and answered all of my questions clearly. I scheduled an appt for a week later (hoping daily the car wasn't sold) and Joel followed up with me to confirm the appt as well as answer any more questions I had. The day of my visit I called to make sure the car was there (it was a 1hr 30min from my house) and I spoke to David and advised him I was still coming he suggested I fill out a credit application online so he could get me the best APR possible from his lenders. I was hesitant because I didn't want to have my credit run and end up not buying the car if I didnt like it but I took his advice, the pros outweighed the cons, and filled out the application. David called me back 3hrs later and had all the financing details and his lender (Wells Fargo) gave me a GREAT rate even though I am rebuilding my credit. Leaving after work during rush hour traffic was the WORSE idea possible, a 1hr 30min trip took almost 3hrs and I was not in the mood for an upsell, you know rust guard, extended warranties, or the old rate switch but when I got there the customer service really blew me away. I walked in David and Joel greeted me said "your car is out front, keys are inside go check it out" (did I mention this is an entirelty indoor dealership WOW!). I went sat inside the car, started it, played with the electronics and 5mins later David walked out and said "what are you still doing here take her out" I was amazed most dealerships want insurance info, a reference, and ya 1st born before you can test drive plus they want to be in the car with you, DirectCarBuying.com was hittin all the right marks. Needless to say I fell in love on the test drive came back told David I wanted it, and in under 10mins I was leaving with the best car from the best dealership I have ever used. *This is my 3rd Lexus and 1st from anywhere other than a Lexus dealership and DirectCarBuying blew away Lexus customer service. More

100 point inspection is a joke While test driving the 2011 Chevy Traverse we were interested in purchasing we noticed the air conditioning was not working. when we returned we repor While test driving the 2011 Chevy Traverse we were interested in purchasing we noticed the air conditioning was not working. when we returned we reported the issue to the salesman who assured me they would take care of it before selling us the vehicle. I waited an hour while their mechanics supposedly fixed the issue. When they brought the car around the A/C appeared to be working, but I specifically asked if they had tested to make sure there were no leaks or larger issues and didn't just add fluid. Alan assured me they had and there were no leaks, just the fluid had gotten low. Four days later my husband was driving the car and the A/C stopped working we brought it back to Direct Car Buying since it was in the 7 day return period. They gave us a loaner vehicle and it took 2 weeks for them to fix the issue (which clearly they had ignored to begin with). During that time we never received a phone call from them with updates on how things were progressing. We had to call every time. On several occasions we called and were promised a call back the same day and never got one. When my husband complained about the poor service we were met with a bad attitude and no apology from the same salesman who sold us the car, Alan. We finally got the Traverse back and the A/C was working again. Three weeks later fluid started pouring out from under the dashboard onto the passenger side floor. So I took it to a local Chevy dealer and they determined the A/C hose was completely clogged. The mechanic said it was obvious it had been like this for some time and it was not something that would have happened in the 1 month we'd owned the vehicle. When they called the company that administers the extended warranty I purchased they were told they had not received any paperwork from Direct Car Buying showing I had purchased this warranty yet (luckily I had a copy of all of the paperwork with the policy number). Turns out the clearing of the hose was not covered under warranty so we had to pay $125 out of pocket to fix the A/C...AGAIN. I can only surmise that the mechanics at Direct Car Buying are either incompetent or they deliberately ignore problems. Either way I would not trust them or their "100 point inspection". If you buy a car from them take it to a mechanic you trust within the first 7 days for a thorough inspection. I love my Traverse but now I worry what else will go wrong. I would never buy from them again. More

The car buying experience here is second to none. Allen and Sean made the car buying experience here stress free. It was easier buying a car here than doing groceries!! They clearly explain the proces Allen and Sean made the car buying experience here stress free. It was easier buying a car here than doing groceries!! They clearly explain the process and completed the required paperwork in under 20 minutes. I highly recommend direct car buying!! More

The Best and Simple Way to Buy a Car Today Sean and Alan at Direct Car Buying made our car shopping and buying experience simple, quick, and easy by taking the usual stress factor out of it. Th Sean and Alan at Direct Car Buying made our car shopping and buying experience simple, quick, and easy by taking the usual stress factor out of it. They know their cars and how to sell them well. We got the car we wanted for the price we wanted. This place really is a no hassle, no haggle environment, and you will save some money by asking them to help you great financing, which they did for us. More

bought mercedes e class I've visited several dealerships and none come close to place. My 3month long car search came to an end the first time I stepped into this place-- I d I've visited several dealerships and none come close to place. My 3month long car search came to an end the first time I stepped into this place-- I decided to buy my car from here! Alan & Sean were extremely helpful and accommodating. Definitely buying my second car from here. More

best experience ever! I have purchased many cars in my life time. but I must say the was by far the best and easiest way to buy a car.. I love the hassle free and high qual I have purchased many cars in my life time. but I must say the was by far the best and easiest way to buy a car.. I love the hassle free and high quality of my car.. I have told all my friends about this place and my next car will defiantly come for directbuy.com. More

Excellent service. By the time i got there they presented the car to me with all the features then after a test drive we proceed in the sale presented the car to me with all the features then after a test drive we proceed in the sale More