Eastside Subaru - Service Center

Paid for service not completed This review is for the service department. I paid $600 to have the 30,000 mile service done on my Impreza, and I later found out some major services This review is for the service department. I paid $600 to have the 30,000 mile service done on my Impreza, and I later found out some major services I had paid to have done were never actually completed. I know this because when I took it to the next oil change (At Walker's Renton Subaru) I was told that my brake and power steering fluid was excessively dirty and also that the rear differential service was never preformed. When I contacted Eastside Subaru multiple times by both email and phone to try to find a resolution to this problem, my calls and emails were never returned. I finally spoke to a service advisor Colin Judnich who raised his voice with me and told me that he does not believe the services were not performed (even though he had no part in my car's service and I have written documentation from Renton Subaru) and would do nothing to fix the situation. Colin Judnich also told me that Eastside Subaru does not check the power steering fluid - which is a required factory service at 30,000 miles and essentially put's everyone's car at risk who has this service performed at Eastside Subaru. After having no choice, I contacted upper management and finally got a response from Todd Coleman the service manager, who refused to apologize on behalf of the service or Colin. I find it funny that I finally received a response after emailing corporate. If you want to take good care of your Subaru and feel like a valued customer, DO NOT GO TO EASTSIDE SUBARU for service! More

I was contacted via email by the agent that sold me my car about the 'servicing' of my new lease at 7500 miles. I brought my car in and Colin told me they were going to service my car, do an oil change an car about the 'servicing' of my new lease at 7500 miles. I brought my car in and Colin told me they were going to service my car, do an oil change and rotate the tires for $100. I told him i thought that was ridiculous and TOLD HIM i did not want to spend that much on an oil change and tire rotation assuming the 'servicing' could still be done. After they were done, I was told that I was charged $70 for an oil change and nothing else. I expressed my frustration at the cost and mis-representation of what was occurring and they did nothing. Will not be getting another lease or car here in the future and definitely NOT getting ANY service done at this dealership. Hello Carter Subaru. More