EchoPark Automotive Atlanta (Duluth)

I had a great experience at the Duluth location. Oscar was very helpful and knowledgeable Oscar was very helpful and knowledgeable More

Unfortunately, my experience was disappointing due to unprofessional communication with M’Lyia and zero communication from the service department. Timely, respectful, and clear dialogue is a basic expect unprofessional communication with M’Lyia and zero communication from the service department. Timely, respectful, and clear dialogue is a basic expectation, but I encountered delays, lack of follow-through, and dismissive responses that reflected poorly on the organization's professionalism. I have purchased 3 vehicles and referred 6 people to EchoPark and unfortunately will not be doing that with EchoPark Duluth, GA. I purchased a Jeep Wrangler and had an awesome sales experience with Oscar. The next day while driving out of town the vehicle began to experience what’s known as a “death wobble” my partner and I were terrified as it repeatedly shook aggressively while we fought to maintain control of the vehicle on the highway. I immediately contacted EchoPark and dropped my vehicle off as instructed on Saturday for my appointment today. M’Lyia called today to confirm that I would be dropping my vehicle off which presented a concern because my vehicle was already there. When I spoke to her she was unable to provide any updates from the shop (my appointment was at 10:30 I checked on my vehicle at 3). I was later told that the mechanic could not recreate the issue and so my vehicle would be released to me for pick up and if I chose to take it to a Jeep dealer the cost would be my expense even though I purchased the warranty. I brought my vehicle in with a specific issue, and unfortunately, after multiple phone calls, explanations, and considerable time the problem remains unresolved. Communication was minimal, and I left each time without clear explanations or a sense of confidence in the work. Reliable service includes both technical expertise and customer transparency—neither were delivered here. I wouldn’t recommend EchoPark Duluth Service department based on my experience. Although I am now tied nearly a 40k loan, auto insurance and car payments that will continue to be an expense even though I have a car that is not safe to operate at this time and a dealership unable to fix the issue; I hope this feedback helps encourage improvements in how interactions are handled moving forward. More

We had a great experience at EchoPark. The process was seamless. Oscar was very knowledgeable about the vehicles we looked at and helped us make the best decision The process was seamless. Oscar was very knowledgeable about the vehicles we looked at and helped us make the best decision More

Nicole was amazing! Super responsive and kind, easy to work with and felt friendly and helpful with the many questions I asked! I would highly recommend Her and Echo to Super responsive and kind, easy to work with and felt friendly and helpful with the many questions I asked! I would highly recommend Her and Echo to anyone looking for a stress free car buying experience! More

Nicole was great and extremely helpful, will do business with them again, Wonderful service today with them again, Wonderful service today More

Dawn at Echo Park was amazing to work with. I came in thinking i wanted a specific car but with her help and honesty left with a car i love more. She is amazing I came in thinking i wanted a specific car but with her help and honesty left with a car i love more. She is amazing More

Its very smooth & easy process with sales person (Oscar). Easy process to buy a car with Oscar Easy process to buy a car with Oscar More

I was working with Jessica she is wonderful the whole process was fast and stress free. I recommend Echopark for your next car purchase. process was fast and stress free. I recommend Echopark for your next car purchase. More

They worked with me to get my dream car. Come here and get your car. Come here and get your car. More

The representative was quick, precise, and absolutely wonderful to my sister. My sister was extremely happy with the transaction, and grateful for the information given, throughout the entire process. wonderful to my sister. My sister was extremely happy with the transaction, and grateful for the information given, throughout the entire process. More