EchoPark Automotive Dallas

Joshua was super helpful and patient. This was my first time purchasing a car and I left the dealership extremely satisfied ! This was my first time purchasing a car and I left the dealership extremely satisfied ! More

Mark was great! He was very helpful in every explanation that was given, kind, and patient! Best experience I’ve have purchasing a car! I will definitely recommend E He was very helpful in every explanation that was given, kind, and patient! Best experience I’ve have purchasing a car! I will definitely recommend EchoPark and Mark!! More

Joshua provided a GREAT experience! My first time at this dealership and the process was so fast and easy. Highly recommend My first time at this dealership and the process was so fast and easy. Highly recommend More

Mark was amazing, patient and very informative. Customer service in general here was top tier. Loving my new car! Customer service in general here was top tier. Loving my new car! More

Title: Unfortunate Experience Rating: ☆☆☆☆ My recent purchase of a 2017 Audi A4 Premium from Echopark Automotive's Grand Prairie location in Dallas, Texas, turned into a disheartening experience. recent purchase of a 2017 Audi A4 Premium from Echopark Automotive's Grand Prairie location in Dallas, Texas, turned into a disheartening experience. Honestly, I hesitated to leave any stars due to the poor experience we are enduring. Christy Banks, our salesperson, neglected to disclose crucial details about the return policy, leaving us unprepared and frustrated. Subsequent inspections revealed an oil leak, noisy CV axles, and undisclosed issues with suspension control arms. Communication with Echopark of Dallas has been ongoing for three days without a satisfactory resolution, and the lack of proactive involvement from management adds to the frustration. We spent the entire day at the Echopark Houston Texas location, where we were informed that nothing could be done until Dallas Texas corresponded back. Melissa, from the GLC department at the Houston Texas location, mentioned we are essentially sitting ducks, and I refused to wait, especially after already being approved for the car and putting down our payment. We expected a car that didn't require repairs days after our purchase date. However, the GM, Christy Rogers, has not personally reached out to us directly to assure us that this concern is being addressed. This lack of communication is incredibly frustrating. This unfortunate experience has not only disrupted birthday plans but also left us emotionally and financially affected. A fair and compassionate resolution is yet to be achieved. Warm regards, Malaysia Banks More

Eddie was great! He was able to get me into the car that I wanted, and didn’t force me to get something that I didn’t want. He was able to get me into the car that I wanted, and didn’t force me to get something that I didn’t want. More

Devonte was wonderful and patient with me as I came to look at a used Kia Soul! I ended up buying with Echo Park and the experience was seamless and pleasant! look at a used Kia Soul! I ended up buying with Echo Park and the experience was seamless and pleasant! More

Great and very transparent! Very professional individual that was very open on the process of me getting a car. Very professional individual that was very open on the process of me getting a car. More

It was pleasant experience in EchoPark and with salesman Josh. Their 7-day policy made me chose the right car and I'm really happy with the purchase and the process involved including trade-in. Josh. Their 7-day policy made me chose the right car and I'm really happy with the purchase and the process involved including trade-in. More