Let me start by saying we've always loved our 2007 Honda Civic, which we bought new from Economy Honda, Chattanooga. Our engine block cracked this month. We found there was a 10 year mfg warranty for this issue, where Honda USA would replace the engine under this warranty. Our car was 7 months past the cut off date. Economy Honda best offer was to charge $4K to replace the engine (car was not even KBB worth $4K) Then new car sales team would only allow trade in value of $500.00 toward a brand new Civic (smh...way too low) we looked at many other mfg (Hyundai, Jeep, Chrysler, Ford, etc) and nothing could beat Honda Civic for has mileage and value. Unfortunately, Economy Honda sales team was horrible, terrible, no customer service at ALL. The service department wouldn't help either. We were only asking service for money discount help with this known mfg engine problem or sales team to give a decent trade in dollar value. After running around and getting no where with Economy Honda, Chattanooga, we drove to Auto Nation West Honda in Knoxville to buy it. Those folks know how to treat customers! They nailed everything we needed....then they topped it off with financing offer for better APR and discounts. Economy Honda never even mentioned this. We suggest NO ONE use Economy Honda, Chattanooga. Drive the quick 90 minute ride to be treated like a valued customer.