Ed Martin Buick GMC

Easy, pleasant, and professional transaction- good job! We used the USAA site to select vehicles we were interested in and one was located at Ed Martin Buick-GMC. I received a prompt email response from Jon We used the USAA site to select vehicles we were interested in and one was located at Ed Martin Buick-GMC. I received a prompt email response from Jon Steele acknowledging my request and asking me to call him back if I wanted to set up an appointment to see the vehicle. We saw it later that day and Jon was very helpful getting us a salesperson to assist us in a timely manner. Bryan Coup helped us. Friendly, professional, not intrusive or overbearing at all, Bryan did a very good job helping us firm up our interest I. The vehicle with helpful information without useless chatter. I thought he did a very good job overall. The handoff to F&I with Doug was professional and respectful of our decision to stick with USAA for financing. The presentation for extended service warranty plans was brief and professional without being pushy. We chose not to get an extended warranty plan. Paperwork was smooth, timely, and easy. We received a full tank of gas, a car wash, and a very thoughtful thank you from both Jon, Doug, and Bryan. The big yellow oval sticker advertising the year of the car on the windshield was not removed when we left and we returned the next day to ask for it to be removed. Jon did so willingly, quickly, and wonderfully. On the whole, we had a very nice experience and would revisit Ed Martin Buick GMC again without reservation. Very well done! Thank you! More

Great Experience Best experience I could ever ask for! I definitely recommend to anyone looking for a vehicle. Erika was able to take the time to help me when no one e Best experience I could ever ask for! I definitely recommend to anyone looking for a vehicle. Erika was able to take the time to help me when no one else would! More

Amazing experience Sam Martin was a pleasure to work with! He listened to my buying needs and made it happen! Truly the only name you need to know!!! Sam Martin was a pleasure to work with! He listened to my buying needs and made it happen! Truly the only name you need to know!!! More

Do not buy a vehicle here Do not buy from Ed Martin. We bought a vehicle from them only to find a multitude of problems with it after signing the paperwork. When we test dr Do not buy from Ed Martin. We bought a vehicle from them only to find a multitude of problems with it after signing the paperwork. When we test drove the vehicle, everything seemed fine except it needed a new radiator and the tires needed balanced. We were persuaded to sign the paperwork to purchase the vehicle and told that we could pick it up the next day. When we drove over two hours to pick up the vehicle the next day, we test drove the vehicle to confirm that the radiator and tire alignment had been completed properly. During the test drive, we noticed a whining noise in 4 wheel drive. We expressed our concerns to the used car manager, who told us they would check it out and deliver the vehicle to us the next day. Two days later, the driver arrived with the vehicle. The service manager said that they thought the sound was normal, but would pay to have it inspected by the Ford dealership in our town. The driver also mentioned that the tire light came on in the vehicle while driving it to us. He stated that he called the service manager and was told that whatever was wrong with the tire light would be fixed. After getting the vehicle inspected, we discovered that two of the tires did not have enough air in them, which was causing the all wheel drive whining sound. We were also informed that the tires were over five years old and dry rotted, making them unsafe to drive on. Our local shop also noted that the alignment was off, which we were told was already done. The oil pan is leaking, as well as the exhaust manifold. When we contacted the dealership to expressed concern regarding the unsafe tires, they told us that we were wrong and that “Tire safety is a matter of opinion.” Their demeanor was completely different than when we took possession of the vehicle. They had promised that whatever was wrong with the tires would be corrected, which was obviously an outright lie since they are now refusing to correct the issue. I feel that the employees at this dealership did everything they could to get us to buy a vehicle from them and as soon as we took possession, they treated us like we were an annoyance. More

Fast, Great buying experience!! My salesman, Austin Overley, was very friendly and helpful with showing me how to operate the GMC intellilink system. The buying experience was fast a My salesman, Austin Overley, was very friendly and helpful with showing me how to operate the GMC intellilink system. The buying experience was fast and friendly. More

Nice and easy Arthur was great to deal with. We were car shopping for our son who had picked out a car on the internet. Upon our arrival Arthur happened to be the s Arthur was great to deal with. We were car shopping for our son who had picked out a car on the internet. Upon our arrival Arthur happened to be the salesman near by. Arthur made the exprience nice and easy as we were able to geat a deal on the car our son picked out. More

Excellent! Austin listened to what I wanted and I ended up with the exact car I wanted. He did an amazing job without adding any pressure to me. I highly re Austin listened to what I wanted and I ended up with the exact car I wanted. He did an amazing job without adding any pressure to me. I highly recommend him and this dealership!!! More

Service Advisor November 2018 I Had an scheduled service appointment. All of the service advisor's are polite and professional. Amy Rivelli was great. Since I November 2018 I Had an scheduled service appointment. All of the service advisor's are polite and professional. Amy Rivelli was great. Since I have two Acadia's, I plan to shop your dealership when I'm in the market for another GMC. More