Ed Martin Buick GMC

My wife and I love the new GMC acadia limited but did not have a good experience with the sale/finance team. Someone tried to sneak in a 5k warranty and GAP insurance. I asked the finance manager if the deal have a good experience with the sale/finance team. Someone tried to sneak in a 5k warranty and GAP insurance. I asked the finance manager if the dealership just throws in the 24 month 24 thousand mile power train warranty for free. He said yes the sales team should of explained that to you. So when the purchase price of the vehicle was 5k more then the original price that were supposed to finance and we said something the finance manager suddenly changed his tone with us and was very rude after I told him he needed to redo the paper work. The finance manager tried telling us that he would call the leander and have the 5k took of off the end of the loan. I told him no and I wanted the paperwork redone so that I could have the lower payment. The finance manager became more rude with us. After he redid the paperwork our interest rate change as well and with no explanation of why. When asked he was very rude and told us this is how it is and we could eaither sign it or not. When I asked him who tried to be sneaky and add a 5k warranty with out letting us know he blamed it on the sale guy and said the sales guy works the deal and he gets the paperwork. When I asked the sales guy he said the finance manager is the one that tries to sale all the aftermarket warranty and extra stuff when you go back to him and the finance team tries to sale that stuff to the buyer. They both blamed each other and no one took responsibility for trying to add a 5k warranty without us knowing. It makes me wonder how many other people they do this to. Needless to say we will not be going back to buy another vehicle from them again. After they fix the vehicle that has a steering wheel vibrating at 60 we will not be going back or referring any one else. I also had to fight to get them to put it on paperwork that they will fix the vibrating and that was the only way I would buy the vehicle. They also promised they would have someone call and set up a day and time for me to.bring the vehicle back to be fixed with a rental car. It took me a week of calling to final get the service scheduled and now they said there was no paperwork submitted to have the vehicle fixed or to get a rental while the vehicle is bening fixed. The sad thing is we would of probably bought a newer vehicle that was 5k more if we had known that we could if financed 5k more on a vehicle. So far the vehicle has been great but the service has been horrible. Overall not a good experience and would not recommend anyelse do business with this dealership. More

This is my 3rd Yukon and by far the easiest purchase I've made. This dealership and it's salesman, TJ and finance guy Cory, not only know their stuff, but they did EXACTLY what they said they'd do! Honestl made. This dealership and it's salesman, TJ and finance guy Cory, not only know their stuff, but they did EXACTLY what they said they'd do! Honestly can't say enough good stuff about these guys and their way of being in the world. I highly recommend TJ and the Ed Martin Dealership! More

Angela was amazing during the whole process! She was super informative and went above and beyond on her customer experience! She was super informative and went above and beyond on her customer experience! More

She was very easy to work with! The whole process was a breeze, she definitely has made this process the easiest with buying a car at a dealership. Thank you again Hannah! We cannot The whole process was a breeze, she definitely has made this process the easiest with buying a car at a dealership. Thank you again Hannah! We cannot wait to work with you again! More

Very professional and friendly. Made me feel at ease and explained in details each step needed. Would highly recommend him to my friends. Thank you so much Arthur. Made me feel at ease and explained in details each step needed. Would highly recommend him to my friends. Thank you so much Arthur. More

The most easy going comfortable experience I’ve ever had buying a vehicle. This lady gets you where you need to go. Thank you Angela Martin! buying a vehicle. This lady gets you where you need to go. Thank you Angela Martin! More

Angela was amazing. She was comforting, kind, passionate, and energetic! I wouldn’t have wanted to buy this car from anyone else! She was comforting, kind, passionate, and energetic! I wouldn’t have wanted to buy this car from anyone else! More

Arthur was very helpful with showing us the car and with the test drive. He also was with us throughout the journey of purchasing the vehicle and made sure all the questions were answered. the test drive. He also was with us throughout the journey of purchasing the vehicle and made sure all the questions were answered. More

Working with Erick & Casey was exceptional from the beginning! From meeting Erick as I walked thru the door to getting the deal done on my new Durango - so glad that I got to work with him and would beginning! From meeting Erick as I walked thru the door to getting the deal done on my new Durango - so glad that I got to work with him and would recommend him to anyone! He was very personable and was great about making a connection with the customer on multiple fronts. He’s a car guy, too! So his knowledge and ability to answer functional and technical questions about the vehicle was second to none. His candor and respect thru the process made everything very easy and comfortable. Casey was great as well; he kept things simple while not dismissing any of my questions. He was also very transparent in the process and helped get a great rate on my financing. The financing process was the icing on the cake! Thanks Erick, Casey, and the entire Ed Martin team for a great experience! I’ll be doing what I can to return the favor and keep more business heading your way! More

Angela was great very helpful & acknowledge. Seal the deal very smoothly. Best sales lady. Casey was Great & Friendly as well. Seal the deal very smoothly. Best sales lady. Casey was Great & Friendly as well. More