Ed Martin Buick GMC

Good experience Just stopped in to look and ended up making a purchase! A good experience for my husband and I. We will recommend this dealership to others. Just stopped in to look and ended up making a purchase! A good experience for my husband and I. We will recommend this dealership to others. More

Got a great deal BUT Got a great deal on a 2012 Toyota Camry Hybrid but I told the sales associate Keith Baker and the Sales Manger Kenny several times that I want to tran Got a great deal on a 2012 Toyota Camry Hybrid but I told the sales associate Keith Baker and the Sales Manger Kenny several times that I want to transfer my licenses plates over from my old car to my new car. And guess what happens. I get a new licenses plate in the mail with a bill of $150 that I did not want to spend. That was just the tip of the iceberg. I also got double taxed on the vehicle which they sent a check over for the difference but that money was suppose to go to my down payment. Now I'm making a higher monthly payment that I didn't want either. The only good thing that I can say is that I got a nice car. More

Rob Wolfe My husband and I found a truck we wanted to look at online and showed up at the dealership to take a look. We were greeted by Rob Wolfe. He let us see My husband and I found a truck we wanted to look at online and showed up at the dealership to take a look. We were greeted by Rob Wolfe. He let us see the truck we asked, but told us it was actually $8000 more than the list price. So we asked to see another similar truck. He began walking us towards the used lot. We had no desire to look at used trucks. He then took us to the very back of the new trucks after making a call to ask what seemed to be what was the cheapest truck they had. We are young and felt as if Rob thought we were nothing but a waste of time. He didn't take our inquiries serious at all. When we got back from the test drive of the truck we had no interest in, he had already decided to work with another couple. We had to wait for him to come back and let us know about our trade in value. We said we had been offered 3000 more at two other dealerships and he laughed in our face. We took our keys and got up to leave. He yelled after us that maybe we should consider used vehicles. We were made to feel like we did not belong and as if we were nothing but trash and a waste of time to this man. We have since bought a brand new $60,000 Ford. More

Superb Customer Service! The employees of Ed Martin Buick GMC are top notch! They go above and beyond to make sure their customers are taken care of even after the sale is fin The employees of Ed Martin Buick GMC are top notch! They go above and beyond to make sure their customers are taken care of even after the sale is final. A special thank you to Jenny in the service department and Bryce Toll. You have gained a customer for life! More

The Best Dealership Ever! I just bought a new 2015 Buick Enclave. This is my third one and I can't imagine going anywhere else but to Ed Martin. Great sales team and excellen I just bought a new 2015 Buick Enclave. This is my third one and I can't imagine going anywhere else but to Ed Martin. Great sales team and excellent customer service. Plus -- I LOVE the Enclave! It's a terrific car. More

Great experience Overall very positive experience. 2nd car bought at Ed Martin Buick GMC. Will return for next car. Always have had good experience with previous car a Overall very positive experience. 2nd car bought at Ed Martin Buick GMC. Will return for next car. Always have had good experience with previous car at service. More

I will buy from them again! I just picked up my 2014 Buick Lacrosse from the dealership and am completely elated at my experience with this dealership. They found me the exact c I just picked up my 2014 Buick Lacrosse from the dealership and am completely elated at my experience with this dealership. They found me the exact car I wanted, and helped me with the purchase. They were attentive to my needs, not pushy at all and worked with me to get an amazing deal. I would recommend both Bryce Toll and Jeff Alcorn to anyone looking for a vehicle. They even let me drive the car down to make sure it fit in my garage. I wish there were more people in this industry like them. Thank you again for everything! More

Great Customer service I was very pleased with the personal attention I received especially from Diane who was very helpful/. Kathy Cameron has always taken my phone call a I was very pleased with the personal attention I received especially from Diane who was very helpful/. Kathy Cameron has always taken my phone call and allowed me to get in right away with minimal wait time. This is the reason I have purchased my last 8 vehicles from Ed Martin GMC. More

Bryce is Awesome! Beyce found out what car I wanted & what price I was willing to pay, and worked very quickly to get that done for me. He turned what was looking like Beyce found out what car I wanted & what price I was willing to pay, and worked very quickly to get that done for me. He turned what was looking like a bad experience, into a good experience! I love my car! More

Customer-non-service Don't waste your time at this dealership. We ended up purchasing from their competition, and had a wonderful experience compared to the frustration o Don't waste your time at this dealership. We ended up purchasing from their competition, and had a wonderful experience compared to the frustration of trying to deal with Ed Martin. With management at this and their Honda store showing no respect for customers it is not surprising that their staff exhibits the same customer-no-service attitude. They lost a combined 4 vehicle sale. More