Ed Martin Chrysler Dodge Jeep Ram

Ed Martin Anderson sales department has been great to work with. Service department seems to struggle with being female friendly. I felt as though I was bothering them to fix my jeep. Couldn’t get answ work with. Service department seems to struggle with being female friendly. I felt as though I was bothering them to fix my jeep. Couldn’t get answers and was told no manager was available to answer questions that could not be answered by person on the phone More

Very friendly answered all questions very welcoming and what I like most of all they was not pushy they just let you take your time and look at what you wanted to and then whenever you was ready it was the what I like most of all they was not pushy they just let you take your time and look at what you wanted to and then whenever you was ready it was there to help you definitely would refer them to a friend More

Outstanding customer service from a great group of people! Mason was extremely helpful, answering any and all questions I had. Would definitely recommend! people! Mason was extremely helpful, answering any and all questions I had. Would definitely recommend! More

Mason was very attentive and helpful with all of our questions! Very patient and he was able to juggle multiple customers efficiently! questions! Very patient and he was able to juggle multiple customers efficiently! More

The dealership was nice. Our salesman Mason was helpful. Overall I’d say we had a decent experience. Our salesman Mason was helpful. Overall I’d say we had a decent experience. More

Great dealership. Made a heck of a deal towards my trade in to get me in the vehicle I wanted. Made a heck of a deal towards my trade in to get me in the vehicle I wanted. More

Truck came in when it said it would. Mason communicated through every step. Ryan was helpful too. Thx Mason communicated through every step. Ryan was helpful too. Thx More

Overall a very good experience! The staff was knowledgeable, and friendly. Everyone came through with what they said they were going to do!! The staff was knowledgeable, and friendly. Everyone came through with what they said they were going to do!! More

We drove 1. 5hrs to your dealership on 07/21. We arrived about 5:15. Your dealership closes at 6:00. We bought a new 2022 Jeep Grand Cherokee. At around 5:45 my b 5hrs to your dealership on 07/21. We arrived about 5:15. Your dealership closes at 6:00. We bought a new 2022 Jeep Grand Cherokee. At around 5:45 my better half decided she wanted the grey one instead of the white one. Salesman was rude, kept trying to convince her to go with the white one, simply because he didn't want to wash the grey one by himself, since some employee's had already left. Which I understand, but we're not talking about a $100 couch here it was a $50,000 vehicle. I understand you had to work over about an hour, but that's part of the job sometimes. Then on top of that I kept asking if they had applied our green discount and they never would give me a straight answer. I spent over an hour on the phone with my family member to get the control number for this discount. They said they made an error on the price and the discount wouldn't make much a difference. I said I don't care what kind of mistake was made you should still apply our discount. Final paperwork time. We get to the signing office to review the paper work and no green slip was applied. We were lied to and then told it was too late to change the paperwork. Worst experience in 40yrs I've ever had at a dealership. You owe us the money for the green slip discount. More

Bought a set of tires for my truck from the dealership. They were never balanced properly. Took it back for a balance and rotate. The tires were worse than before. Called back and was told by a Service They were never balanced properly. Took it back for a balance and rotate. The tires were worse than before. Called back and was told by a Service Advisor they would work me in on Saturday morning. I arrived Saturday morning and was told they couldn’t get me in and how far out they were booking and how they don’t have this person or that person. I have been a good customer and have been VERY reasonable and pleasant when facing my 3rd time to get a set of tires simply balanced correctly. One person may not make a difference to your business but I am done. More