Purchase of vehicle was great. Servicing of vehicle was fine and as to be expected. However, without going to into detail, the lasting impression came at the end when my wife and I lost our vehicle due to an accident. We were lucky enough to have opted for gap coverage, but we also had an extended warranty. We feel as if there was a miscommunication in how the “extended warranty” was explained. They have advised us that it is not in addition to the mileage that was already on the car. Why is it called an extended warranty then? When trying to reach out for information, I wasn’t contacted. My wife went to the dealership where she had a subpar customer service experience. The individual whom assisted showed zero interest in the issue. I will not be doing business with Ed Martin any longer as this has been a poor lasting impression.
UPDATE: I have been contacted by the Manager and he has been nothing short of kind. I was unable to answer when he reached out to me the first time, but he simply explained what he believes happened in the process of the warranty. I reached back out to him via email as I still don't think that there is anything that they can assist me with and I would chalk this up as a learning experience. However, Todd has decided to still attempt to assist in some way to make this situation right. I am expected to speak to him Monday 1/14/19 to see what we can do.