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Ed Martin Toyota

Noblesville, IN

4.8
5,188 Reviews
Ed Martin Toyota is located in Noblesville, IN at 141st St and SR37. We a offer Indiana's largest selection of new Toyota's. Financing is made easy with loan and lease options to meet all credit situations and budgets.
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9230 E 141st Street

Noblesville, IN

46060

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Showing 5,188 reviews

July 13, 2020

Vehicle advertised as no accident along with clean car fax but original docs were left in vehicle by previous owner reflect a significant collision repair for an accident after purchase. I also complained More

by dso36
Recommend Dealer
No
Employees Worked With
Stephany
Jul 14, 2020 -

Ed Martin Toyota responded

Dear dso36; I’m sorry for the troubles, would you mind emailing me your name and the last eight digits of the VIN so I can look into this for you? Look forward to talking more! esarjeant@edmartin.com Thanks; Eric Sarjeant General Manager Ed Martin Toyota

Jul 14, 2020 -

dso36 responded

Jennifer O’Neill AW040536

Jul 15, 2020 -

Ed Martin Toyota responded

Jennifer, Sorry for your troubles. I apologize that the accident was not disclosed. We rely on the CARFAX too. That is our method to know the vehicle’s history. If a vehicle is repaired properly, there should be no evidence of a repair. Unfortunately, not all body shops/repair facilities report to CARFAX, as in this case. I pulled a fresh CARFAX on this today while researching your claims, and you are correct, there is no mention of any accidents on this vehicle. The reason you found the previous customers' paperwork in the glovebox was because we did not detail the vehicle. We typically reply on the customer to remove their items from the previous vehicle. Most of our vehicles go through a full reconditioning process/detail, but the lesser expensive/higher miles vehicles, such as this one was sold AS-IS and was not detailed. Since your review yesterday, we have implemented a process to at least check the glove box for personal items, we appreciate the candid feedback which allows us to get better. We did a safety inspection on the vehicle and we replaced front and rear brake pads, resurfaced the rotors, put a brand new set of name-brand tires on, performed a 4-wheel alignment, performed an A/C refresh including anti-fungal/anti-bacterial solution to the evaporator core, replaced the cabin filter, replaced both left and right headlamps assemblies, replaced the driver side sun visor, replaced one bad tire pressure monitor sensor, and changed the oil/filter. We spend $2468 in repairs/reconditioning on a vehicle that was sold for less than $8000. When we sold the vehicle, we disclosed this vehicle was AS-IS. We had you sign an AS-IS Buyer’s Guide stating it was AS-IS, we also had a manager go over the Ed Martin Toyota AS-IS agreement, stating that there was no warranty or guarantee of any kind on this vehicle. I would gladly extend my hand to help give you a discounted labor rate and parts discount on any repair you see fitting, but we feel that we sold you a vehicle that was advertises appropriately. If you wish to contact me, I would be happy to continue the discussion. If you need my help with any repair at a discounted rate, I am here for you. My personal cell is 317-385-9572 please feel free to call any time. Eric Sarjeant General Manager esarjeant@edmartin.com

July 13, 2020

Everyone at the dealership was friendly even though we showed up less than an hour before closing and stayed 2 or more hours after closing. Sam did a great job answering any questions we had and offered u More

by nashkathleen
Recommend Dealer
Yes
Employees Worked With
Sam Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean McDermott
Jul 13, 2020 -

Ed Martin Toyota responded

Thank you so much for your wonderful review of Sam, Sean, and our dealership team! We truly appreciate your business and look forward to working with you for many years to come. Welcome to the Ed Martin Toyota family.

July 13, 2020

Quick in and out Did most of the work in advance of showing up at the dealership. credit app filled out and just had to show up and sign the paperwork. great experie More

by bskmrice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Case
Jul 13, 2020 -

Ed Martin Toyota responded

Thank you for your wonderful review of our team and dealership! We appreciate your business and look forward to working with you for many years to come!

July 12, 2020

I bought my 2020 Highlander Saturday. Very pleased with the experience. My salesman Ben was great. I shopped online and he had my vehicle ready to test drive when we arrived. I would buy again from Ed Mar More

by dmacy
Recommend Dealer
Yes
Employees Worked With
Benjamin Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean McDermott
Jul 12, 2020 -

Ed Martin Toyota responded

Thank you so much for your wonderful review of Ben and our dealership team! We truly appreciate your business and look forward to working with you for many years to come. Welcome to the Ed Martin Toyota family. Enjoy your beautiful new Highlander!

July 12, 2020

Great experience! Stephany took care of everything and the purchase was smooth! I live 2 hours away and made the trip for the Rav4! Would do it again! Thanks! More

by dontherock02
Recommend Dealer
Yes
Employees Worked With
Stephany Cisneros, Tony Case
Jul 12, 2020 -

Ed Martin Toyota responded

Thank you so much for your wonderful review of Stephany and Tony! We truly appreciate your business and look forward to working with you for many years to come. Welcome to the Ed Martin Toyota family. Enjoy your beautiful new RAV4!

July 12, 2020

Sam was very personable, professional, quick to respond, and did all the heavy lifting for us during our search for the perfect vehicle. He was a total rockstar beginning to end - thanks Sam! More

by Andywieg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2020 -

Ed Martin Toyota responded

Thank you so much for your wonderful review of Sam and our dealership! We truly appreciate your business and look forward to working with you for many years to come. Welcome to the Ed Martin Toyota family.

July 12, 2020

very professional and polite salesperson worked around my schedule and stayed late to let me test drive as many cars as I wanted. Gave me a price and a monthly payment estimate so I could ma More

by markregnier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justo Rodriguez, Sean McDermott
Jul 12, 2020 -

Ed Martin Toyota responded

Thank you so much for your wonderful review of Justo and Sean! We truly appreciate your business and look forward to working with you for many years to come. Welcome to the Ed Martin Toyota family. Enjoy your beautiful new vehicle!

July 11, 2020

Sky always wonderful to work with when buying new vehicle We love Sky, we have been buying vehicles from him for years. He always gives us the best deals he can and he so knows Toyotas from tip to toe and ex More

by jkcrosbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sky Estes
Jul 11, 2020 -

Ed Martin Toyota responded

Thank you so much for your wonderful review of Sky and our dealership team! We truly appreciate your loyalty and continued business and look forward to working with you for many years to come.

July 10, 2020

Purchased used Tundra Salesman CP, and finance staff Bryce, were very helpful & easy to work with. I would have given higher overall rating except for the poor truck clean More

by mdwise7
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chirag (C.P.) Patel, Bryce Toll
Jul 10, 2020 -

Ed Martin Toyota responded

Thank you so much for your wonderful review of CP and Bryce! We truly appreciate your business and look forward to working with you for many years to come! I have forwarded your detailing concerns to our General Manager. He will be reaching out to you.

July 09, 2020

Josh was great and easy to work with. Bryce in finance was also very great! Pretty easy experience and got a really good deal on a nice car. More

by Rob Szczygiel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Tulledge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryce Toll
Jul 09, 2020 -

Ed Martin Toyota responded

Thank you for your wonderful review of Josh, Bryce and our dealership! We truly appreciate your business and look forward to working with you for many years to come! Welcome to the Ed Martin Toyota family and we hope you are loving your new car!

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