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Ed Morse Cadillac Brandon
Brandon, FL
410 Reviews
Ed Morse Cadillac in Brandon for the best service, selection, and value!. Excellent auto repair services for your vehicle! Check our website for valuable coupons www.edmorsecadillacbrandonservice.com
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:30 PM
Sunday Closed
By Type
Showing 410 reviews
December 15, 2015
Frustrationould have Brought my 2014 Cadillac into service as the glove compartment stopped working was told part would be in in 4-5 days. I called nearing the one MONTH Brought my 2014 Cadillac into service as the glove compartment stopped working was told part would be in in 4-5 days. I called nearing the one MONTH mark. Part just came in?! A phone call would have been greatly appreciated. Upon scheduling my appointment I was told I didn't get a loaner car. Pushed the issue as my car comes with that service. Nope no car. On previous appointment I needed nitrogen in the tires. Was told that happened. Nope didn't as the pressure was really low when I got back to Lakeland. Report says declined a check up. Heck I was never even asked! Spoke with Elliott's manager Tom. Was very apologetic about all of the mix ups. Will I be back? Only as a very last resort. Where is Cadillacs customer service??!! That's why I buy Cadillacs!! More
by Disgruntled
Employees Worked With
Elliott , Tom Devine
October 31, 2015
Excellent customer service Craig Hartman is our service advisor, has been for several years, and last Saturday we just stopped by to see if he was working to ask a questions ab Craig Hartman is our service advisor, has been for several years, and last Saturday we just stopped by to see if he was working to ask a questions about the new CTS coupe we bought. He just happened to be there checking his email, off the clock, but didn't hesitate to answer all our questions and show us a couple things about the car and washed it. All off the clock! I thought customers service of that level was non existent anymore. Not at Ed Morse Brandon and not with Craig Hartman! More
by Lhood
Employees Worked With
Craig Hartman
July 21, 2015
Good job by all I recently purchased a 2009 cts from Jay Fernandez and that process was a great experience. I went back in to service 2 weeks later for a couple of mi I recently purchased a 2009 cts from Jay Fernandez and that process was a great experience. I went back in to service 2 weeks later for a couple of minor items and was promptly greeted by the service manager Tom Devine, he personally took my car and assigned it to Cheryl Lilley. They did a great job with my car and had me out within the hour and had my car washed! I'm in the auto dealership business(honda)and this was a great experience from the purchase to the service department. Thanks to everyone More
by Cts Pete
Employees Worked With
Jay Fernandez, Cheryl Hennen, Tom Devine
April 24, 2015
Best Car Buying Experience i would highly recommend Ed Morse Cadillac in Brandon and particularly my salesman, Mr. Jay Fernandez. I don't like going to buy new cars. I like driv i would highly recommend Ed Morse Cadillac in Brandon and particularly my salesman, Mr. Jay Fernandez. I don't like going to buy new cars. I like driving off the lot with a new car. But actually making the deal, I don't look forward to it. Jay made my experience enjoyable. They gave me fair trade value for my car. And a discount on the new one. I didn't even haggle with them because I did my research and knew I was getting a good fair deal. Thanks again Jay. Your a true asset to Ed Morse Cadillac. I will be back More
by Jason B.
Employees Worked With
Jay Fernandez
April 04, 2015
Professional Straight Forward Deal I shopped many different Cadillac dealerships in the central Florida area for one that has the volume to sale me a new 2015 SRX Cadillac at a price I I shopped many different Cadillac dealerships in the central Florida area for one that has the volume to sale me a new 2015 SRX Cadillac at a price I considered fair. Once Ed Morse Cadillac of Brandon hired Jeff Litton as the Sales Manager, Jay my sales person was able to get me the deal I wanted. Jay is patient and courteous. Via email, I negotiated through Sean (internet), who then made the appointment for me to meet with Jay. Jeff provided the details via email, saving me time. This was one of the better car buying experiences one could have. Outstanding customer service with Jeff at the helm, Jay, and Sean Manhertz. More
by GENX
November 21, 2014
got screwed i bought a 2008 cadalac salesman told me what a good car it was for a 2008 . i bought it and the lumbar seat didnt work,I drove it home that night i bought a 2008 cadalac salesman told me what a good car it was for a 2008 . i bought it and the lumbar seat didnt work,I drove it home that night , and the next day i called and told them that the lumbar seat isnt working, The sales man said well what do you expect for a 2008, what a differnce from one day to the next. by the way they lumbar cost 640 dollars. not very satisfied at all. would not deal with ed morris again ever jeff More
by watchedmedal
Employees Worked With
Joseph DiPaula
April 23, 2014
Great Car! My Cadillac STS I bought from Ed Morse was in an accident and totaled. I was so upset. Never thought I would find another car as clean as I kept this My Cadillac STS I bought from Ed Morse was in an accident and totaled. I was so upset. Never thought I would find another car as clean as I kept this one and be able to replace it with what the insurance allowed. I went back to Ed Morse and Marc helped me find a replacement and stay within my budget. What was so amazing is that all the used cars I looked at were in such great condition, Just like my STS. When I am in the market for another car I think I will look for a used car again but only from Marc and only from Ed Morse where they make sure you get a high quality car whether it is new or used. More
by catfishyates
Employees Worked With
Marc Lewkowiez
March 06, 2014
Mr. Hartman handled this routine maintenance at his usual level of excellence, you can always count on Mr. Hartman to make you feel like a valued customer even if it's just routine maintenance, he consistent level of excellence, you can always count on Mr. Hartman to make you feel like a valued customer even if it's just routine maintenance, he consistently exceeds my expectation(s), thank you Mr. Hartman and the staff at Ed Morse of Brandon. More
by calesa903
Employees Worked With
Craig Hartman
February 24, 2013
I was in the market to buy a new 2012 CTS-V in 2011. I contacted Mike in service to get a recommendation on which sales associate to talk to. Mike sent me to Dexter Manley and sure glad he did. I was out contacted Mike in service to get a recommendation on which sales associate to talk to. Mike sent me to Dexter Manley and sure glad he did. I was out of town when I decided to pull the trigger on the V and wanted a special order. I spoke with Dexter and he wasted no time on getting my new V ordered. All 3 individuals Neil, Dexter, and Mike hold the standard in what to expect from the "new" era of Cadillac. I highly recommend these individuals for the purchase or lease of a new Cadillac and to have your Cadillac serviced at Ed Morse with Mike as your service advisor. I currently have all three of my vehicles serviced at Ed Morse Brandon and when the time comes to trade in and purchase a new vehicle I will be calling Dexter and Neil to make that happen. If you want a truly eye opening experience of how the customer should be treated go to Ed Morse Cadillac of Brandon, you will not be disappointed. More
by JCCorbin
November 29, 2012
These guy were great. Mike Murphy and Carlos Noguerol made this service process very smooth. After bringing 3 of my vehicles(Hummer,Cadillac and Saturn)in for service it was an hassle-free process.Along made this service process very smooth. After bringing 3 of my vehicles(Hummer,Cadillac and Saturn)in for service it was an hassle-free process.Along with Derrick in the service repair dept they are the perfect team. I will not be taking my business and vehicles any where else. Thanks again guys for great service! More
by chrisjones1973
Employees Worked With
Other Employees :
Mike Murphy,Carlos Noguerol and Derrick (Service Dept)
