Ed Morse Cadillac Brandon

My wife leased a 2024 Cadillac Lyriq in November of 2024, and the sales process was terrible. Service has always been great, but the car itself is HORRIBLE. The brakes will randomly fail on the car makin and the sales process was terrible. Service has always been great, but the car itself is HORRIBLE. The brakes will randomly fail on the car making it nearly impossible to stop. The first brake issue occurred at just 188 miles. Since then, it’s been back to the dealership five times for the same problem, and it still hasn’t been fixed. This is a serious safety issue, not something minor. What’s been most disappointing is the lack of accountability from both GM and the dealership. Instead of resolving the issue, I’ve gotten no real solution—and was even encouraged to spend more money on another vehicle after being told they would help make things right. At this point, I’m stuck paying for a car I don’t feel safe driving. With a newborn, that’s not a risk I’m willing to take. After multiple failed repair attempts, my only option now is to pursue a lemon law claim. If safety and support after the sale matter to you, I would think twice. More

I had an excellent experience working with Shawn Langley. From start to finish, the car-buying process was smooth, transparent, and stress-free. Shawn was knowledgeable, attentive, and truly focused on helpi From start to finish, the car-buying process was smooth, transparent, and stress-free. Shawn was knowledgeable, attentive, and truly focused on helping me find the right vehicle rather than just making a sale. His professionalism and honesty made a very positive impression, and I couldn’t be happier with my purchase. I highly recommend Shawn Langley to anyone looking for a reliable and enjoyable car-buying experience. More

Exelent services and exelent peoples and find everything you’re looking for that’s why I recommend you’re looking for that’s why I recommend More

Rebecca Wilson was amazing and she also got the deal done her and her finance manager if you’re going to go please deal with Rebecca Wilson. She is amazing. her and her finance manager if you’re going to go please deal with Rebecca Wilson. She is amazing. More

Excellent service Susie was great. She knew her stuff all about the vehicle got treated great there. She knew her stuff all about the vehicle got treated great there. More

Becca was awesome to work with! Anthony is always great! Appreciate Ed Morse for always being outstanding! Anthony is always great! Appreciate Ed Morse for always being outstanding! More

I had an outstanding experience working with Becca. From the very beginning, she took the time to truly listen to what I was looking for and thoughtfully walked me through multiple vehicle options. Wha From the very beginning, she took the time to truly listen to what I was looking for and thoughtfully walked me through multiple vehicle options. What impressed me most was her patience and attention to detail, she didn’t rush the process or push me in any direction. Instead, she carefully considered my questions, welcomed my feedback, and adjusted recommendations as we compared different models and features. It felt less like a sales transaction and more like a collaborative decision-making process. Becca is knowledgeable, professional, and genuinely cares about helping her customers find the right fit. I highly recommend working with her if you want someone who listens and makes the experience enjoyable. More

Great dealer, wonderful people, great customer service it was a pleasure working with you guys it was a pleasure working with you guys More

My experience with Ed Morse Cadillac of Brandon was excellent from start to finish. I originally found a recently traded White Escalade listed on Edmunds. The photos were limited, but the price looked excellent from start to finish. I originally found a recently traded White Escalade listed on Edmunds. The photos were limited, but the price looked fair, so I called and spoke with Richard, who was helpful, straightforward, and confirmed the vehicle had key features I wanted, including Super Cruise, before scheduling me with Brian. When I arrived right at opening, the dealership already felt fully operational and professional, which made a great first impression. Brian was delayed in traffic, but Suzy immediately stepped in and took great care of me. She explained the Escalade had only been traded in a few days prior and hadn’t yet gone through full detailing, but still made it available for me to review and test drive. Even in that state, the vehicle was extremely clean. Suzy was honest, professional, and thorough throughout the process. If she didn’t know an answer, she took the time to research it or ask. What I would expect from a luxury dealership. Negotiations were simple, transparent, and respectful. We reached a fair out-the-door price and trade value quickly without an adversarial back-and-forth, which made the process feel easy and comfortable. During the paperwork process, Suzy introduced me to the previous owner, who happened to be there at the time. It was a genuinely pleasant interaction and reinforced that not only is the staff here professional and respectful, but they also attract customers who share those same qualities. Throughout the entire visit, the team maintained a high level of professionalism. Conversation was friendly and natural without ever feeling excessive, and their timing and discretion were excellent. There when needed and respectful when appropriate. The entire experience felt smooth, comfortable, and truly premium. Suzy remained attentive until the very end showing me around, and finance manager Robert went above and beyond by securing me a lower APR than my own banks offered. Having purchased many vehicles over the years, I can confidently say this was one of the most professional, straightforward, and well-handled buying experiences I’ve had. I’m extremely happy with my Escalade, and if you value transparency, professionalism, and genuine customer care, Ed Morse Cadillac of Brandon is a dealership I would strongly recommend. I would gladly work with their team again in the future. More

The dealership has a large selection of vehicles so it was hard to choose which one I liked best! It was very easy to get to and there was plenty of parking. The staff all worked together to ensure I re was hard to choose which one I liked best! It was very easy to get to and there was plenty of parking. The staff all worked together to ensure I received the best deal possible. More