Ed Morse Cadillac Brandon - Service Center

The service I received from Eric Engelberger I needed service on our 2011 Cadillac SRX and my light went on for change oil soon, New Year day on my way back visiting my family. The next morning I I needed service on our 2011 Cadillac SRX and my light went on for change oil soon, New Year day on my way back visiting my family. The next morning I called Ed Morse Cadillac to make an appointment with Eric. Because of the situation, Eric book me the next day on a Friday. I got there at 7:37 AM and took care of my urgent problem right away and advise me of other service we should look into it before it becomes a problem. the mileage was 84,145 miles. I asked him if he could referred me to a body shop for a little problem at the front grille of the Caddy. He took care of it himself for us and it's not showing at all. This is the reason we recommend Eric to all my friends in my area. We are Snow Birds and Eric is the one fixing our Caddy every year. I will give him a 10 on 10. Thank you Eric More

Service consultant Mike Pullaro,is great,listens to your needs and takes control. He's very patient and understanding, knows what needs to be done and sees that it gets done. needs and takes control. He's very patient and understanding, knows what needs to be done and sees that it gets done. More

none better mike in service is always great and listens to your problems,if any. has been the best to my wife and myself for many years mike in service is always great and listens to your problems,if any. has been the best to my wife and myself for many years More

Another great experience with Mike Murphy Mike Murphy is the best in the business for what he does. I have now had two great experiences with him. He is extremely helpful and trustworthy. T Mike Murphy is the best in the business for what he does. I have now had two great experiences with him. He is extremely helpful and trustworthy. There is no other place I will take my car for service. More

Highly professional service of Mike Murphy I have been a customer of Ed Morse for a number of years. I have been very fortunate to have Mr. Mike Murphy as my service advisor the entire time I h I have been a customer of Ed Morse for a number of years. I have been very fortunate to have Mr. Mike Murphy as my service advisor the entire time I have serviced my car. He is highly professional and demonstrates the highest level of customer service. I believe he is a tremendous asset to your organization Doug Belden More

Excellent service Always receive excellent service with Mike. Murphy. Timeliness and friendly staff. Including the driver who took me back to work. I would recommend to Always receive excellent service with Mike. Murphy. Timeliness and friendly staff. Including the driver who took me back to work. I would recommend to anyone. More

Certified doesn't mean what it used to At the end of December 2018 I finally was able to purchase my retirement gift, a 2016 Cadillac Escalade, after 22 years of service in the U.S. Navy. At the end of December 2018 I finally was able to purchase my retirement gift, a 2016 Cadillac Escalade, after 22 years of service in the U.S. Navy. I decided to purchase a certified vehicle because Cadillac provided a warranty and a guarantee that the vehicle was safe, dependable, and met the high standards of the Cadillac brand. Since my purchase I have had nothing but issues. I bought the SUV with about 38,500 miles on it. It’s practically and new truck and was still under the factory warranty as well. I have had to return my “Certified” SUV to the dealership three times already. The first was because one of my Key Fobs did not work. During the first week of having the truck the radio CUE system stopped working and needed to be replaced. And recently, less than 3000 miles and 3 months later after purchase, my front brakes on the truck were so bad that it was rubbing metal to metal between the rotor and pads. This is the reason I am writing this letter. I bought my truck in Brandon, FL at Ed Morse Cadillac. I live in Jacksonville, FL however the certified SUV I had been looking for turned up there as I did to purchase my retirement gift. Last week my brakes started squealing to the point they sounded like a train trying to emergency stop and I had to take the SUV in for the 3rd visit to a locally certified Cadillac dealership, Claude Nolan. I have received nothing but the best service there. My servicing agent told me that my brake pads and rotors needed to be replaced because the pad was down to the medal. I asked how could that be for a certified Cadillac SUV that has less than 3,000 miles and 3 months on it? They told me to call Ed Morse Cadillac, who certified my vehicle, to see if that part was looked at during the certification process. Just so happens it had been looked at. Claude Nolan, my Jacksonville certified dealership, was in such disbelief that they told me to take the rotors and pad to show Ed Morse in case they didn’t believe me. After talking to Cheryl Hennen (warranty manager) and George Voltsis (Service Manager) about if they were going to refund my money because no certified vehicle should have metal to metal brakes in such a short period of time they provided nothing but excuses. They asked questions like, “where you towing anything or what kind of driving were you doing?” Does it matter, that is what the truck is built for. For the record, all I have been towing is my kids around. I was also provided the excuse of, “we didn’t get to see the rotors and pads by one of OUR technicians so we won’t pay for it.” I bought it from a certified dealership and took it to be repaired at another certified dealership. If Cadillac trains their mechanics the same should it matter where I take it? I have sent pictures of the scrapped up rotors and bare metal pads and they still treat me as though I am a nobody. I would not recommend Ed Morse Cadillac to anyone in my circle of friends and family nor anyone in my Veteran’s group. I have spent my time taking my “Certified Cadillac” to the dealership on 3 different occasions to fix “certified” items and this time I’m out of pocket $598. When I asked the service manager, “what would happen if my family was in the truck with me and my SUV didn’t stop” he blew me off and proceeded to tell me that if his mechanics didn’t see it they aren’t responsible. I feel sorry for the cold-heartedness of this dealership and anyone who buys a car from them. They could care less about me, it’s all about the dollar. Ticked Off Vet, B.G. More

Great experience! I’ve been serviced by mike Murphy the past five years He always took care of me He’s very professional and always took care of my issues Great ex I’ve been serviced by mike Murphy the past five years He always took care of me He’s very professional and always took care of my issues Great experience More

Excellent service Made an appointment to change engine oil and rotate the tires. Arrived at the dealer in Brandon and the person who made my appointment over the phone Made an appointment to change engine oil and rotate the tires. Arrived at the dealer in Brandon and the person who made my appointment over the phone mistakenly gave me an appointment in the Tampa dealer. I have always taken my car to the dealer in Brandon which I live close by. My usual service rep Michael Pullaro saw me and came by to say hi and asked who was I there to see. When I told Michael he looked up my appointment and saw that they scheduling department made a mistake and had me going to Tampa instead of Brandon. He immediately said no problem and took care of me. That's what I call Excellent Service. Thank you Michael! More

Best in area Very nice and friendly. Down in area for the winter. Actually drove past other dealerships to get to this one because of its ranking. Glad we went out Very nice and friendly. Down in area for the winter. Actually drove past other dealerships to get to this one because of its ranking. Glad we went out of our way. Service worth the extra miles. More