Ed Morse Cadillac Brandon - Service Center

We have been dealing with ED Morse in Brandon for over ten years. All the people have made it a pleasant experience. Peter Snelling and MIke Murphy are just two of the people who have made it a easy decis ten years. All the people have made it a pleasant experience. Peter Snelling and MIke Murphy are just two of the people who have made it a easy decision to return to this dealership. We value the personal touch they have shown us and we feel lucky to have a place you can trust to go to for sales and service. SIncerely. Clint and Terri Childress More

As a long term Cadillac owner and having lived in many states Ed Morse Cadillac does certainly "set the standard" for what Cadillac really means. From their Executive Management thru to the person who was states Ed Morse Cadillac does certainly "set the standard" for what Cadillac really means. From their Executive Management thru to the person who washes your car. They are all "top shelf". Now owning my seventh Cadillac ( xxx ) the team at Ed Morris has been the only facility ever allowed to work on my vehicle. I am a little eccentric about my car and they always come thru for the least insignificant request. I have been extremely pleased with the professional staff in the service department starting with Mr. Bruno Onetti . Pat , Patrick & Derrick have demonstrated a knowledge about their products that is uncommon today. I am happy to complement them all for they deserve much more. Thank's Ed Morris for being my dealer. The Gold xxx owner.... More

We have bought two Certified Cadillacs from Ed Morse of Brandon in the past five years. Because of their excellent service , and especially dealing with Mike Murphy,we will continue to use their dealership Brandon in the past five years. Because of their excellent service , and especially dealing with Mike Murphy,we will continue to use their dealership in the future. Mike Murphy is "Top Drawer" when it comes to customer service. We really enjoy working with him. We highly recommend the Sales and Service Departments at Ed Morse of Brandon. They can't be beat! More

Mr. Onetti has been assisting me since my purchase of my SRX beginning 1/15/2009. He (and the rest of the service department) has been very helpful in identifying and rectifying any issues with my vehicle. SRX beginning 1/15/2009. He (and the rest of the service department) has been very helpful in identifying and rectifying any issues with my vehicle. I am very pleased and always feel comfortable taking my vehicle in for service, as I know all issues will be addressed in a timely and cost-effective manner. More

We purchased our first Cadillac four years ago, from Ed Morse Cadillac in Brandon. Since then, we have serviced our Cadillac and our Buick as well at this same dealership. Their service facility and st Morse Cadillac in Brandon. Since then, we have serviced our Cadillac and our Buick as well at this same dealership. Their service facility and staff are so good, that we would not seriously entertain the thought of going elsewhere. After servicing mostly GM cars for the past 40 some years at various locations, it would clearly be hard to find anyone better, anywhere. We prefer to speak directly with Bruno, our service advisor, to make our appointments, but find that walk-ins are handled efficiently as well. On arrival, I am pleased to notice a very well maintained property, an immaculate check in area, and prompt, friendly, individual attention from Bruno. He knows me by name. Service bays are unusually spotless, and the service techs are clean, polite, and very knowledgeable. In fact, the techs do not hesitate to note any additional needs that they feel will keep our cars in peak operating condition. At first, I was skeptical about these recommended services but consistently found them to be precisely on target. The waiting time passes quickly in the service waiting area, which is clean, spacious, pleasant, and very comfortable. It is a very nice touch to have complementary drinks and internet availability. Of course, the complementary car wash keeps our cars looking brand new. We have complete trust and confidence in the service team at Ed Morse Cadillac Brandon. I guess you could say they are the Ritz-Carlton of the automotive industry. More

I purchased my Cadillac from Ed Morse 2 1/2 years ago and it has undoubtedly been the best dealership experience I have ever had. Everyone involved with the purchase of the car was wonderful...but what has t it has undoubtedly been the best dealership experience I have ever had. Everyone involved with the purchase of the car was wonderful...but what has truly amazed me is the experience with their service department. My representative's name is Bruno Onetti. From the start, Bruno has been extremely friendly, organized, caring, responsible and dependable. When I call in for service, he treats me with such professionalism. Everything that he says he will do is always done perfectly. He understands how demanding my job is and how little time I have...so when I get to the dealership, he works hard so that I will spend as little time there and can continue to work. If I'm getting a rental car while my car is being serviced, it is always ready for me. If the Ed Morse Courtesy Van will be driving me somewhere, it is always ready to go. The service technicians are wonderful as well, especially Pat Cain. He is such a professional at what he does. Sometimes both Bruno and Pat have gotten in the car with me to test drive the car so that they can understand the little noises that I'm hearing or to feel what I am feeling. They never make me feel as if I'm wasting their time. Every time that the car is returned to me, Bruno makes sure that this is again, a very quick experience so that I can be in and out. He always accompanies me to the checkout desk and the car is not only mechanically repaired perfectly, but immaculately cleaned. I could go on and on about Bruno and about this dealership. They are simply a "class act". Every single person at the dealership will greet you or ask if you need anything. Cadillacs are great vehicles, but the customer service at Ed Morse will make me a loyal customer for years to come. Simply the very best! More