Ed Morse Chrysler Dodge Jeep Ram St. Robert

BUYER BEWARE! !! We purchased a new 2022 Dodge 1500 Laramie in Sept of 2022. My husband received military orders for an overseas duty station and attempted to sell !! We purchased a new 2022 Dodge 1500 Laramie in Sept of 2022. My husband received military orders for an overseas duty station and attempted to sell the vehicle. Unfortunately, the Carfax for the vehicle is showing a brandished title due to the dealership incorrectly inputting the receiving and sale mileage. After bringing this issue to the dealership, the sales manager and general manager stated it was an "easy fix" and it would take 30 days or more to correct. We are about to leave the area and are now in a bind. Since the original buyer refused to purchase due to their discrepancy, I asked the dealer to purchase it. Both the sales manager and general manager refused to purchase it back. We had 2 buyers and couldn't sell the vehicle due to their discrepancy! I made a complaint to the Attorney General's office and the general manager, Randy Nelson, chose to state it was our fault and the DMV for not noticing their mistake. The complete lack of accountability for their actions speaks volumes. They only care about car sales and bringing in the commission without caring about the customer. This is a completely different experience from purchasing a vehicle from Ford in Marshfiekd or BMW in Springfield. Dodge in St Robert dealership seems to bank on the fact their customers are military and rotate duty stations so they never have to deal with their mistakes. Fortunately for future customers, I will not passively let their actions go without telling others how little they care about their customers. Instead of blaming others, how about taking responsibility for what was done and try and fix it??? More

Absolutely worst service department I have ever dealt with their price is astronomically high. Head for tire pressure sensors on challenger, just the labor was $316. Never do service there again. with their price is astronomically high. Head for tire pressure sensors on challenger, just the labor was $316. Never do service there again. More

Take great care of us anytime we needed help and great customer service and quick to get us taken care of on short notice customer service and quick to get us taken care of on short notice More

My experience was very quick, easy and professional. It made trading in a vehicle a seamless process. It made trading in a vehicle a seamless process. More

Worst customer service skills I have ever encountered. Ordered a truck, they recieved it damaged, did body work, yet wouldn’t provide a damage report or give any compensation for damaged vehicle. After wa Ordered a truck, they recieved it damaged, did body work, yet wouldn’t provide a damage report or give any compensation for damaged vehicle. After waiting 6 months and getting 2 credit checks from the company, I ended up not purchasing and they screwed my credit. I would advise not to shop here More

Honest upfront friendly people, super easy to work with and good prices, fair trade in value and very responsive and good prices, fair trade in value and very responsive More

They were super nice and helpful! They made it easy to find what I was looking for and were great about notifying me when something that met my criteria came through. They made it easy to find what I was looking for and were great about notifying me when something that met my criteria came through. More

found my 2022 Ram 1500 on their website while deployed overseas. I received an email response the very next morning. All my questions were answered and the sale all finalized via phone. Day after coming h overseas. I received an email response the very next morning. All my questions were answered and the sale all finalized via phone. Day after coming home I signed paperwork and drove away. This was the easiest purchasing experience of my life. The entire staff was friendly, knowledgeable and extremely efficient. We will be return customers. More

When I take a vehicle to Ed Morse, I am treated like family. I tell them what I think is wrong and they call me and tell me I am correct, or incorrect. They tell me what repairs should cost and always c family. I tell them what I think is wrong and they call me and tell me I am correct, or incorrect. They tell me what repairs should cost and always come in under what was quoted. I am very happy with the service at Ed Morse! More

They were all great and went the extra time to make sure everything was good everything was good More