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Ed Morse Delray Toyota - Service Center

Delray Beach, FL

4.6
758 Reviews

758 Reviews of Ed Morse Delray Toyota - Service Center

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May 10, 2011

I brought my Toyota Prius in to get it's tires rotated. Everyone at the dealership was very friendly and helpful. The service was actually completed in less than the estimate time. Scott was very good at More

by boca1918
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Shannon
May 11, 2011 -

Ed Morse Delray Toyota responded

Thank you for your positive feedback. We have a great team of service advisors. We agree, Scott is very professional and works very hard to exceed our customers' expectations. We appreciate the time you have taken to review our Service Department and we are looking forward to seeing you again. Sincerely, Eric Silcox, Director Fixed Operations Ed Morse Delray Toyota/Scion

May 10, 2011

Steve is the best! Excellent customer service. Excellent people skills. Extremely knowledgeable & was able to answer any one of my questions. Offered resolutions to a tough situation I was presented with. More

by DRamirez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Baez, Steve Baez
May 11, 2011 -

Ed Morse Delray Toyota responded

Great to hear how happy you were with the Service at our dealership. Your positive feedback is greatly appreciated. Customer satisfaction is very important to us. Steve is a good example of everything it takes to be an excellent associate: friendly, professional and caring. We appreciate your patronage and look forward to seeing you for your next service. Sincerely, Eric Silcox, Director Fixed Operations Ed Morse Delray Toyota/Scion

May 10, 2011

Went to Ed Morse for 105,000 mile service and as usual Went to Ed Morse for 105,000 mile service and as usual used Richie Reyes for service. Car required great expense to service and Richie suggested More

by Arnold Goldstein
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marlene Greenberg & Richie Reyes, Marlene Greenberg
May 10, 2011 -

Ed Morse Delray Toyota responded

Great to hear you had a wonderful experience at our Dealership. It is so rewarding to read your review comments. We are committed to customer satisfaction and wish you lots of good luck with you new vehicle. Thanks again. Sincerely, Ron Frontiero, General Manager Ed Morse Delray Toyota/Scion

May 09, 2011

Dave Romeo is very professional and gives superior customer service. He is always responsive. Any time I have had my car serviced he has explained all work done and is always friendly and courteous. More

by rgocinski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Romeo, David Romeo
May 09, 2011 -

Ed Morse Delray Toyota responded

Thank you for the positive comments. We're lucky to have a great team in our Service & Parts Departments. Many of them have been with us for a very long time. We stress customer satisfaction. It is our # 1 priority. Thanks again for all the good-will you bring to our dealership. Sincerely, Eric Silcox Director of Fixed Operations Ed Morse Delray Toyota/Scion

May 09, 2011

I had work done on my car and it was done well and at a good price. I dropped it off and it was done within an hour. I have been to other dealers in this area and they always take way to long and try to ch More

by normankopf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Fox, Susan Fox
May 09, 2011 -

Ed Morse Delray Toyota responded

Thank you for the positive feedback. Our entire team is committed to customer satisfaction. We're so glad that you had a great service experience at our Dealership. We'll be sure to forward your comments to Susan. With many thanks, Eric Silcox Director Fixed Operations Ed Morse Delray Toyota/Scion

May 09, 2011

I purchased my toyota about three years ago. Every time I come in for service I get treated with the best customer service. Both Steve and David are both very honest and always have respect for your time. I More

by egulbrand
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Romeo and Steve Baez
May 09, 2011 -

Ed Morse Delray Toyota responded

We appreciate your positive feedback. We are committed to customer satisfaction and we're glad that we have exceeded your expectations. Sincerely, Eric Silcox Director of Fixed Operations Ed Morse Delray Toyota/ Scion

May 09, 2011

When I brought my SUV in for service, I was treated with the utmost respect and feel I recieved quality care. I will definitely continue to have my car serviced here and would recommend others to do so too. More

by elyons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Romeo, David Romeo
May 09, 2011 -

Ed Morse Delray Toyota responded

Thanks for the positive feedback. We pride ourselves on our staff's professionalism and focus on customer satisfaction. We also appreciate the time you have taken to review our dealership and share your comments with others. Thanks for your continued patronage. Sincerely, Eric Silcox, Director Fixed Operations Ed Morse Delray Toyota/Scion

May 09, 2011

Scott Shannon has my liaison in service for my 2007 camry hybrid. in all of my dealings with him, I have found him to be attentive, knowledgeable,honest and very helpful. Not only am I happy with the toyotas More

by phomer4464
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Shannon
May 09, 2011 -

Ed Morse Delray Toyota responded

Thank you for taking the time to tell us about your recent service experience. We have a great team of associates working very hard to exceed our customers' expectations. We appreciate your positive feedback and would like to thank you again for your patronage. Sincerely, Eric Silcox Director of Fixed Operations Ed Morse Delray Toyota/Scion

May 08, 2011

In my lifetime I have purchased many cars and had service In my lifetime I have purchased many cars and had service at numerous different auto dealerships. My car maintaince is most important to me. The cu More

by janecoffman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Romeo, David Romeo
May 09, 2011 -

Ed Morse Delray Toyota responded

Thanks so very much for the positive comments you made regarding your recent service experience. Our entire team of associates work very hard. Their professional approach and friendliness make it a great place to service your automobile. We appreciate the time you have taken to express your opinion and rate our dealership. Thank again. Sincerely, Eric Silcox, Director Fixed Operations Ed Morse Delray Toyota/Scion

May 08, 2011

Scott Shannon went out of his way to be helpful and to give advice regarding two problems. While I have had some problems in the past, these have been resolved. The current service facility is clean, ope More

by hbradack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Shannon
May 09, 2011 -

Ed Morse Delray Toyota responded

Thank you for the positive feedback. We appreciate your patronage. We agree with you, our dealership is beautiful. We have great amenities in our waiting area: wifi connection, cable t.v., cafe and children's playroom. Customer satisfaction is very important to us. Thank you for taking the time to review our dealership. Your comments are greatly appreciated. Sincerely, Eric Silcox, Director of Fixed Operations Ed Morse Delray Toyota/Scion

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