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Ed Morse Ford- Service Center

Muscatine, IA

4.0
226 Reviews

226 Reviews of Ed Morse Ford- Service Center

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May 15, 2025

Can't believe I was charged 200. 00 to install mudflaps on the new truck we just bought there and I paid for mudflaps thru Fords app and 200.00 to install them More

by BLANFIER
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Irwin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Grace Grems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Irwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025

Emily went above and beyond in taking care my needs and question I had about my service. More

by kirkh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025

Appointment was on time, Friendly greeting. Work completed as promised. They offered to wash my car. No issues, overall, a good experience. I waited for the car. new lounge was nice and clean. More

by mriverdawg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grace Grems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2025

Oil change and tire rotation completed quickly as I waited. Staff friendly and attentive. No complaints. More

by MWEHNER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grace Grems
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2025

The service team did a great job. Work completed as promised. Nice work team, thx More

by mriverdawg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grace Grems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2025

Everyone has done an excellent job every time I have used the Service department. Very friendly. More

by RJFEE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2025

Ever since Ed Morse took over, the service department has gone down hill! The service isn't great, my car has been in the shop 3 times now and they couldn't figure out what was wrong. it took me taking More

by ACRUMLY27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
April 10, 2025

Had an oil change scheduled at Tuesday April 9th 2025 left it and told them I needed it at 1pm. Went to pick it up at 1pm they hadn't even looked at yet. They called around 3pm and said it was done. Too More

by jboden61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Grace Grems
3.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Armstrong
3.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2025

Emily and Grace are always pleasant and professional. Informative for things I should be paying attention to. Keeps me in touch with my car. More

by debbiedavis602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grace Grems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2025

Service was prompt and they worked well with my warranty program.Also staff is polite. More

by smcampbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grace Grems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
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