Grace Grems

Very professional, nice understanding people, very kind staff, time was efficient, would come back again. staff, time was efficient, would come back again. More

by Lailany Verified Customer Verified Customer

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I'd appreciate all the services by repair team and Josh. Definitely; I've wanted to have a business with Ed Morse Ford team next time. Thank you Definitely; I've wanted to have a business with Ed Morse Ford team next time. Thank you More

by May Verified Customer Verified Customer

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Expensive and did not answer my questions with out costing more money. Will not bring my car back there. costing more money. Will not bring my car back there. More

by ddrepp1 Verified Customer Verified Customer

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Very professional, helpful, kind, understanding and overall a very good experience, would come back again. overall a very good experience, would come back again. More

by Lailany Verified Customer Verified Customer

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After several phone calls back and forth to determine what was covered under the Ford Service plan I made the service appt. Service was completed as requested and on-time. I did not experience any proble what was covered under the Ford Service plan I made the service appt. Service was completed as requested and on-time. I did not experience any problems. More

by CEYBERG Verified Customer Verified Customer

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Made the appointment to get my truck checked over. and air conditioning fixed, fix the air conditioning. But never checked anything on the truck a little disappointed. and air conditioning fixed, fix the air conditioning. But never checked anything on the truck a little disappointed. More

by JOHNC24 Verified Customer Verified Customer

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visit went well, I was kept informed during the visit, will be back in 6 months will be back in 6 months More

by MIKEHARRISON6972 Verified Customer Verified Customer

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Very friendly, and good service. Also the shuttle service is excellent! I am a happy customer. Also the shuttle service is excellent! I am a happy customer. More

by dave.bulcke Verified Customer Verified Customer

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The service provided for the oil change was fine. However, I was a bit upset to find out that my sync 4a was a 1 year limited time feature. I the service department was unaware that the Sync feature However, I was a bit upset to find out that my sync 4a was a 1 year limited time feature. I the service department was unaware that the Sync feature is limited. I truly thought the feature was broke until the service manager talked to the sales dept. This is not a dealership issue with the feature, the communication could have been better. The issue in my mind is with Ford, I own a 2020 mustang that sync works like the day I got the car. Now with this Explorer I have to run Car Play through my phone. Good grief could ford find a better design. My next purchase I will keep in mind that some features have perpetual cost. More

by mriverdawg Verified Customer Verified Customer

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Grace did an exceptional job with making a claims process go extremely smoothly. She had everything handled and kept me up to date through the process as information was received. Had a trip planned for vaca go extremely smoothly. She had everything handled and kept me up to date through the process as information was received. Had a trip planned for vacation, was given a loaner and was able to not worry about rearranging any of my plans because of the customer service and knowledge that Grace has at her job. More

by johnsnyder90 Verified Customer Verified Customer

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