Grace Grems
Grace Grems at Ed Morse Ford

Grace Grems

Service Advisor

Ed Morse Ford

3205 US-61
Muscatine, IA 52761

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4.6
108 Reviews

Dealership Experience

2 yrs, 9 mos

4.6

108 Reviews

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108 Reviews of Grace Grems

September 09, 2026

Dealership Rating
Employee Rating

Good service with friendly employees. Nice looking waiting room. Helpful online service to schedule an appointment. More

by A.LOGEL511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emily Armstrong, Jordan Giese

Sep 20, 2026

Ed Morse Ford responded

Thank you for your kind words! We are thrilled to hear that you had a positive experience at Ed Morse Ford. Our team takes pride in providing excellent service, and we are glad you enjoyed our waiting room and online appointment scheduling. We look forward to seeing you again soon! Sincerely, The Ed Morse Ford Lincoln Team

September 09, 2026

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Unfortunately, I think the deal ship scams and up the prices. Not the most helpful. More

by leah_brower
Service Price Transparency
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Service Time
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Recommend Dealer
No
Sep 20, 2026

Ed Morse Ford responded

Thank you for your feedback, Leah. We understand your concerns regarding pricing and the level of assistance you experienced at Ed Morse Ford. We strive to provide transparent pricing and exceptional service to all our customers. If you'd like to discuss your experience further, please feel free to contact us directly. Our team appreciates your input and hopes to improve in the future. Sincerely, The Ed Morse Ford Lincoln Team

September 03, 2026

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Well mannered attentive to my needs great service and facilities would highly recommend to anyone who has needs More

by scottt7-30
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Emily Armstrong, Jordan Giese

Sep 20, 2026

Ed Morse Ford responded

Thank you for your kind words, Scott! We appreciate your recommendation and are glad to hear that you had a great experience with us at Ed Morse Ford. Our team is dedicated to providing excellent service, and we look forward to assisting you again in the future! Sincerely, The Ed Morse Ford Lincoln Team

September 03, 2026

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I brought the vehicle in to ask a question and they insisted that I leave it to have my question actually checked out. Since i had the time that worked out fine. I don't konw if they would have been so More

by craigcwales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emily Armstrong, Jordan Giese

Sep 20, 2026

Ed Morse Ford responded

Thank you for sharing your experience with us, Craig. We appreciate your feedback and are glad to hear that our team was able to accommodate your request. At Ed Morse Ford, we strive to provide quality service for all our customers, whether their vehicle is under warranty or not. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again! Sincerely, The Ed Morse Ford Lincoln Team

September 02, 2026

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Service was good. . But, I do hate this survey requirement to provide 15 words. Any past times that I did not answer the survey was just because of this. More

by intvispas
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Sep 20, 2026

Ed Morse Ford responded

Thank you for your feedback! We’re glad to hear that you found our service to be good. We understand that survey requirements can be a bit frustrating, and we appreciate your input on this matter. Your satisfaction is important to us, and we hope to see you again at Ed Morse Ford soon! Sincerely, The Ed Morse Ford Lincoln Team

September 02, 2026

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It was easy to schedule service online. When I arrived, both service entry doors already had cars parked inside so I couldn't pull in, and the overhead door closed again. I waited several m More

by DAYOAK1G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 20, 2026

Ed Morse Ford responded

Thank you for your feedback. We appreciate you taking the time to share your experience with us at Ed Morse Ford. We're glad to hear that scheduling your service online was easy, but we understand your concerns regarding the service entry. Your experience is important to us, and we will work on improving our communication during busy times. We hope to see you again soon for any future service needs! Sincerely, The Ed Morse Ford Lincoln Team

August 22, 2026

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Service was great. I think the sales dept plus managers need to work on speaking to customers. Even though I was sitting in the waiting room for my truck getting servic More

by kirkh
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Sep 20, 2026

Ed Morse Ford responded

Thank you for your feedback, Kirk. We appreciate your positive comments about our service team at Ed Morse Ford. However, we understand your concerns regarding the communication from our sales department and management. Our team strives to provide a welcoming environment for all our customers, and it seems that we missed the mark during your visit. Your input is valuable, and we encourage you to reach out to us directly if you'd like to discuss this further. Our team hopes to have the opportunity to better serve you in the future. The Ed Morse Ford Lincoln Team

August 01, 2026

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Employee Rating

Very professional, nice understanding people, very kind staff, time was efficient, would come back again. More

by Lailany
Recommend Dealer
Yes

Other Employees Tagged: Emily Armstrong, Chad Breuer, Jordan Giese , Jay Irwin

Aug 02, 2026

Ed Morse Ford responded

Thank you for your kind words, Lailany! We appreciate your positive feedback about our professional and understanding staff at Ed Morse Ford. We're glad to hear that your experience was efficient, and we look forward to welcoming you back in the future. Please don’t hesitate to share your experience with others! Sincerely, The Ed Morse Ford Lincoln Team

July 31, 2026

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Employee Rating

I'd appreciate all the services by repair team and Josh. Definitely; I've wanted to have a business with Ed Morse Ford team next time. Thank you More

by May
Recommend Dealer
Yes

Other Employees Tagged: Josh

Aug 02, 2026

Ed Morse Ford responded

Thank you for your wonderful review, May! We’re thrilled to hear that you had a positive experience with our repair team and Josh at Ed Morse Ford. We look forward to serving you again in the future. Don’t hesitate to reach out if you need anything else! Sincerely, The Ed Morse Ford Lincoln Team

July 28, 2026

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Expensive and did not answer my questions with out costing more money. Will not bring my car back there. More

by ddrepp1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Emily Armstrong, Jordan Giese

Aug 02, 2026

Ed Morse Ford responded

Thank you for your feedback. We understand your concerns regarding the cost and communication during your recent experience at Ed Morse Ford. We strive to provide transparent and helpful service to all our customers. If you'd like to discuss your experience further, please feel free to reach out to us directly. Our team appreciates your input and hopes to improve moving forward. Sincerely, The Ed Morse Ford Lincoln Team

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