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Emily Armstrong

Overview Reviews (99)

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Emily Armstrong

Service Advisor

Ed Morse Ford

3205 US-61
Muscatine, IA 52761

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4.6

99 Reviews

Overview Reviews (99)

4.6

99 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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99 Reviews of Emily Armstrong

September 25, 2026

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Employee Rating

The service department always takes great care of me. Emily makes it so easy and convenient!!! Emily makes it so easy and convenient!!! More

by Quattroslm

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 28, 2026 -

Ed Morse Ford responded

Thank you for your amazing review! We’re thrilled to hear that our service department, especially Emily, has been able to provide you with great care and convenience. Your support is appreciated, and we look forward to assisting you again at Ed Morse Ford! Sincerely, The Ed Morse Ford Lincoln Team

September 19, 2026

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The work was performed quicker than expected. There was good communication from the service advisor Emily. There was good communication from the service advisor Emily. More

by bradspencer79

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 20, 2026 -

Ed Morse Ford responded

Thank you for your wonderful review, Brad! We’re thrilled to hear that the service was performed more quickly than expected and that Emily provided great communication during your visit. We appreciate your feedback and look forward to serving you again at Ed Morse Ford! The Ed Morse Ford Lincoln Team

September 16, 2026

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This dealership is amazing and the staff just great people. I only recommend or refer people to this dealership when asked about vehicles. They are honest and upfront and just great to deal with and ha people. I only recommend or refer people to this dealership when asked about vehicles. They are honest and upfront and just great to deal with and have everything taken care of. More

by Victorwenskunas

Verified Customer

Service Price Transparency

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Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chad Breuer

Sep 20, 2026 -

Ed Morse Ford responded

Thank you for the fantastic review, Victor! We truly appreciate your kind words about our team at Ed Morse Ford. It's wonderful to hear that you found us honest and upfront during your experience. We look forward to assisting you again in the future and hope you’ll continue to recommend us! Sincerely, The Ed Morse Ford Lincoln Team

September 09, 2026

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Good service with friendly employees. Nice looking waiting room. Helpful online service to schedule an appointment. Nice looking waiting room. Helpful online service to schedule an appointment. More

by A.LOGEL511

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Grace Grems, Jordan Giese

Sep 20, 2026 -

Ed Morse Ford responded

Thank you for your kind words! We are thrilled to hear that you had a positive experience at Ed Morse Ford. Our team takes pride in providing excellent service, and we are glad you enjoyed our waiting room and online appointment scheduling. We look forward to seeing you again soon! Sincerely, The Ed Morse Ford Lincoln Team

September 03, 2026

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Well mannered attentive to my needs great service and facilities would highly recommend to anyone who has needs facilities would highly recommend to anyone who has needs More

by scottt7-30

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Grace Grems, Jordan Giese

Sep 20, 2026 -

Ed Morse Ford responded

Thank you for your kind words, Scott! We appreciate your recommendation and are glad to hear that you had a great experience with us at Ed Morse Ford. Our team is dedicated to providing excellent service, and we look forward to assisting you again in the future! Sincerely, The Ed Morse Ford Lincoln Team

September 03, 2026

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I brought the vehicle in to ask a question and they insisted that I leave it to have my question actually checked out. Since i had the time that worked out fine. I don't konw if they would have been so insisted that I leave it to have my question actually checked out. Since i had the time that worked out fine. I don't konw if they would have been so accommodating if the vehicle hadn't been under warranty. More

by craigcwales

Verified Customer

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Grace Grems, Jordan Giese

Sep 20, 2026 -

Ed Morse Ford responded

Thank you for sharing your experience with us, Craig. We appreciate your feedback and are glad to hear that our team was able to accommodate your request. At Ed Morse Ford, we strive to provide quality service for all our customers, whether their vehicle is under warranty or not. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again! Sincerely, The Ed Morse Ford Lincoln Team

August 01, 2026

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Very professional, nice understanding people, very kind staff, time was efficient, would come back again. staff, time was efficient, would come back again. More

by Lailany

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Grace Grems, Chad Breuer, Jordan Giese , Jay Irwin

Aug 02, 2026 -

Ed Morse Ford responded

Thank you for your kind words, Lailany! We appreciate your positive feedback about our professional and understanding staff at Ed Morse Ford. We're glad to hear that your experience was efficient, and we look forward to welcoming you back in the future. Please don’t hesitate to share your experience with others! Sincerely, The Ed Morse Ford Lincoln Team

July 28, 2026

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Expensive and did not answer my questions with out costing more money. Will not bring my car back there. costing more money. Will not bring my car back there. More

by ddrepp1

Verified Customer

Service Price Transparency

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Recommend Dealer

Other Employees Tagged: Grace Grems, Jordan Giese

Aug 02, 2026 -

Ed Morse Ford responded

Thank you for your feedback. We understand your concerns regarding the cost and communication during your recent experience at Ed Morse Ford. We strive to provide transparent and helpful service to all our customers. If you'd like to discuss your experience further, please feel free to reach out to us directly. Our team appreciates your input and hopes to improve moving forward. Sincerely, The Ed Morse Ford Lincoln Team

July 23, 2026

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Sure was good. This time and communication was good. Super job and the car wash made it rain😊 This time and communication was good. Super job and the car wash made it rain😊 More

by bboots573

Verified Customer

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Recommend Dealer

Yes

Aug 03, 2026 -

Ed Morse Ford responded

Thank you for sharing your experience! It's wonderful to hear you had a great visit to Ed Morse Ford Muscatine and that our communication met your expectations. We're also glad you enjoyed the complimentary car wash. Thank you for your support, and we look forward to welcoming you back again soon! Sincerely, The Ed Morse Ford Lincoln Team

July 18, 2026

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Very professional, helpful, kind, understanding and overall a very good experience, would come back again. overall a very good experience, would come back again. More

by Lailany

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Grace Grems, Chad Breuer, Jordan Giese , Jay Irwin

Aug 03, 2026 -

Ed Morse Ford responded

Thanks for letting us know how everything went, Lailany! We're pleased to hear that you had a very good experience with us at Ed Morse Ford Muscatine. Your kind words about our professionalism and helpfulness mean a lot to us. We look forward to welcoming you back again soon! Sincerely, The Ed Morse Ford Lincoln Team