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Emily Armstrong
Emily Armstrong at Ed Morse Ford

Emily Armstrong

Service Advisor

Ed Morse Ford

3205 US-61
Muscatine, IA 52761

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4.5
93 Reviews
4.5

93 Reviews

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93 Reviews of Emily Armstrong

August 01, 2026

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Employee Rating

Very professional, nice understanding people, very kind staff, time was efficient, would come back again. More

by Lailany
Recommend Dealer
Yes

Other Employees Tagged: Jay Irwin, Grace Grems, Chad Breuer, Jordan Giese

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Aug 02, 2026

Ed Morse Ford responded

Thank you for your kind words, Lailany! We appreciate your positive feedback about our professional and understanding staff at Ed Morse Ford. We're glad to hear that your experience was efficient, and we look forward to welcoming you back in the future. Please don’t hesitate to share your experience with others! Sincerely, The Ed Morse Ford Lincoln Team

July 28, 2026

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Employee Rating

Expensive and did not answer my questions with out costing more money. Will not bring my car back there. More

by ddrepp1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Grace Grems, Jordan Giese

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Aug 02, 2026

Ed Morse Ford responded

Thank you for your feedback. We understand your concerns regarding the cost and communication during your recent experience at Ed Morse Ford. We strive to provide transparent and helpful service to all our customers. If you'd like to discuss your experience further, please feel free to reach out to us directly. Our team appreciates your input and hopes to improve moving forward. Sincerely, The Ed Morse Ford Lincoln Team

July 23, 2026

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Sure was good. This time and communication was good. Super job and the car wash made it rain😊 More

by bboots573
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 03, 2026

Ed Morse Ford responded

Thank you for sharing your experience! It's wonderful to hear you had a great visit to Ed Morse Ford Muscatine and that our communication met your expectations. We're also glad you enjoyed the complimentary car wash. Thank you for your support, and we look forward to welcoming you back again soon! Sincerely, The Ed Morse Ford Lincoln Team

July 18, 2026

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Very professional, helpful, kind, understanding and overall a very good experience, would come back again. More

by Lailany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Irwin, Grace Grems, Chad Breuer, Jordan Giese

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Aug 03, 2026

Ed Morse Ford responded

Thanks for letting us know how everything went, Lailany! We're pleased to hear that you had a very good experience with us at Ed Morse Ford Muscatine. Your kind words about our professionalism and helpfulness mean a lot to us. We look forward to welcoming you back again soon! Sincerely, The Ed Morse Ford Lincoln Team

July 08, 2026

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Employee Rating

Very friendly and Emily always makes sure I've got a ride to work if needed. More

by Quattroslm
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 14, 2026

Ed Morse Ford responded

Thank you for your wonderful review! We’re glad to hear that you have had such a positive experience with Emily at Ed Morse Ford. It’s great to know that she’s taking care of your transportation needs. We appreciate your kind words and look forward to seeing you again soon! Sincerely, The Ed Morse Ford Lincoln Team

June 28, 2026

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Employee Rating

Well informed through the whole process. Friendly and pleasant customer service Easy to check pu More

by kaufmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Giese

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Jul 14, 2026

Ed Morse Ford responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Ed Morse Ford to be friendly and well-informed throughout your experience. We strive to provide exceptional customer service, and your feedback is greatly appreciated. Our team looks forward to assisting you again in the future! Sincerely, The Ed Morse Ford Lincoln Team

June 10, 2026

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visit went well, I was kept informed during the visit, will be back in 6 months More

by MIKEHARRISON6972
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grace Grems, Jordan Giese

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June 08, 2026

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Friendly staff and very easy to get scheduled for repairs and maintenance. Wait times not too long. More

by wetzeljake09
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Recommend Dealer
Yes
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May 29, 2026

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Very friendly, and good service. Also the shuttle service is excellent! I am a happy customer. More

by dave.bulcke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grace Grems, Jordan Giese , Luke 5 stars

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May 24, 2026

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Employee Rating

The service provided for the oil change was fine. However, I was a bit upset to find out that my sync 4a was a 1 year limited time feature. I the service department was unaware that the Sync feature More

by mriverdawg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grace Grems

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