Ed Napleton Acura

They advertised a 2021 Acura A-Spec. I contacted them and asked for a bill of sale so I can secure my financing before coming out there, as I live 5 hours away. I read their bad reviews I contacted them and asked for a bill of sale so I can secure my financing before coming out there, as I live 5 hours away. I read their bad reviews of being told once a person comes out to the dealer, they change the price. I asked for a bill of sale and they said they cannot take a deposit. I only wanted out the door numbers on their advertised price, but they asked for my contact number. I gave it to them and over the past 2 days someone has called me from that number and hung up. I am in sales too, so what that person is probably doing is making the call so that it shows that it was made for tracking purposes. Moreover, the lack of transparency has led me to purchase from another dealer. I would not recommend them at all and I would recommend getting a bill of sale before even coming out, because if you don't you can drive out there and have different numbers presented to you. More

What an amazing and smooth experience purchasing my next car!!! Totally recommend purchasing your car from here. Ask for Juan!! Very friendly and polite salesman. He was so helpful. Excellent service!! car!!! Totally recommend purchasing your car from here. Ask for Juan!! Very friendly and polite salesman. He was so helpful. Excellent service!! More

I was in contact with this dealership for a specific vehicle and made an appointment to come see it. When I arrived someone else had just viewed the vehicle and was meeting with finance. They let me kno vehicle and made an appointment to come see it. When I arrived someone else had just viewed the vehicle and was meeting with finance. They let me know once I was there but did not give me a heads up prior to arriving. They also told me that they were having the best deals as it was the end of the month but when it came down to it they did not offer me one single deal to help me get to a price point I was comfortable with. Instead they tried to upsell me to lease a new vehicle. After leaving I tried to contact them unsuccessfully. I shared my feedback with them and when I received a call about it, it was not to address my feedback but simply to tell me they were still looking for a car for me. While the individuals I spoke to at the dealership while there were very nice, my overall experience was not ideal. More

What a scam! We drove 2 hours to review a car that was listed online. They didn't honor their internet price and tried to increase the price because we didn't hav We drove 2 hours to review a car that was listed online. They didn't honor their internet price and tried to increase the price because we didn't have a trade-in (cash isn't good enough anymore) and they wanted to have us pay more for certification. None of this was included on their internet buy now offer (on their website). The sales manager, Al, is very slimy. Do not recommend them. We drove away. No business going to them. More

I have visited Ed Napleton Acura for Acura RDX. Muhammad Awadalla helped me to end to end. Just because of him, I could close the deal and returned with new Acura RDX 2022. Thanks Napleton and a bi Muhammad Awadalla helped me to end to end. Just because of him, I could close the deal and returned with new Acura RDX 2022. Thanks Napleton and a big thanks to Muhammad. Last but during last Finance process Victoria was simply great. Thanks again... More

Salesman Andre Jemnings was very helpful and worked with us to get the vehicle we wanted at a price we coild afford. us to get the vehicle we wanted at a price we coild afford. More

My brother was shopping around for a car-suv, and after they highly recommended him to try Napleton Acura in Elmhurst IL I decided to go with him. The experience my brother and I had was outstanding. Jam they highly recommended him to try Napleton Acura in Elmhurst IL I decided to go with him. The experience my brother and I had was outstanding. James Sublette our sales rep was very professional in helping my brother choose the perfect vehicle for him. (AcuraRDX Premium Sport Crossover SUV) James,  Thank you so much for your kindness and professionalism experience you provide. Again thank you for assisting my younger brother, covering all his questions and concerns to make the best decision for the right Crossover SUV. I definitely recommend my family and friends Napleton Acura Car dealership in Elmhurst IL as the car dealership they need to go for their first or next vehicle. [  ] Also don't forget to ask for James Sublette he will be more then happy to assist you in getting the vehicle you love and enjoy to drive for the road ahead 😉👍 More

Wilson was great today in helping us choose are car he was very noligable on his Acura which helped a lot on our decision thanks for your help. was very noligable on his Acura which helped a lot on our decision thanks for your help. More

Every time I get service of my vehicle, Michael Tapia does a great job taking care of me! does a great job taking care of me! More

Wonderful experience! Love my new RDX! Thank you Ed Napelton for the best car buying adventure ever! Love my new RDX! Thank you Ed Napelton for the best car buying adventure ever! More