Ed Napleton Acura

Connor, Mark (Sales), & Mark (Finance) were extremely helpful and an absolute pleasure to deal with. They went the extra mile to ensure that the entire process worked out smoothly from trading in my old helpful and an absolute pleasure to deal with. They went the extra mile to ensure that the entire process worked out smoothly from trading in my old car to purchasing a new one. Mark (Sales) was extremely patient and super friendly and easy to deal with and even made sure that the heat was turned on in the vehicle when we were finished so that our newborn baby stayed warm. Connor was great at negotiating a reasonable deal with us that we were happy to work with and ensured that everything went through. Mark (Finance) was super nice and explained the entire finance process very clearly and helped us finalize all of the paperwork and documents. I highly recommend using Ed Napleton Acura & Ed Napleton Kia. I would definitely come back here for my next car. Great team! Great deals! Great customer service! You guys rock! More

I went in to buy a 2014 BMW listed for $15,998. I was Initially assisted by a very nice guy who explained everything about the car and took me for a test drive. Then we sat down to talk about the deal. I Initially assisted by a very nice guy who explained everything about the car and took me for a test drive. Then we sat down to talk about the deal. I asked about a 48 months financing with $1,600 down. I have an excellent credit score. A quite nasty short guy with glasses and gray hair got in the middle saying “ so what’s going on here?”. This without even introducing himself or asking about what I was looking for. I answers that I was trying to understand what my monthly payment would be and he replied “ why are you saying it like that?”? I answered that I was just trying to understand how much I would have to pay for the car. He said ok and then came back with a number that was $490 per month for 48 months with $1,600 down. So that’s basically almost 10k more than the listing cost of the car. Now, I think there are two options: 1) you guys think people are idiots ; 2) you are out of your minds and I’m not sure how you can still be in business with such nasty sales(half)men and “deals”. Worst place ever. Stay away. They try to attract customers with inviting car prices to then attempt to screw you over. More

What a pleasure working with Andre Jennings Sr. Usually buying a new car is not the most pleasurable experience, I would say Andre went out his way to make us feel that we were special and made sure everyt buying a new car is not the most pleasurable experience, I would say Andre went out his way to make us feel that we were special and made sure everything we wanted was taken care of the way it should be. We are extremely happy with the 2021 Kia Soul. If you want to feel special when purchasing a new car, then you need to see Andre at Ed Napleton Kia. More

I made an appointment to check out an Acura at Ed Napleton Acura recently. I arrived 15 minutes early. I had driven from Milwaukee, WI to Elmhurst, IL. First of all, I waited a while before anyone Napleton Acura recently. I arrived 15 minutes early. I had driven from Milwaukee, WI to Elmhurst, IL. First of all, I waited a while before anyone approached me. Finally someone did come & asked if I had been helped. I explained that I had an appointment to see a 2018 Acura which had ONLY 16,572 miles for $23,499. I felt this was too good to be true and I was right!!! The salesmen went on to tell me the car had been purchased 15 minutes before I arrived. I asked the salesman how could this be when I had talked to someone earlier that day & was assured the vehicle would be available. I was so upset. The salesman then tried to sell me a new 2021 Acura. I felt this is just a scam of theirs where they lure people in, tell them the car was just sold and then try to sell another vehicle. Please.......DO NOT GO TO ED NAPLETON ACURA!!!! YOU WILL DEFINITELY REGRET IT. More

Went in wanting to buy my first car and Andre Jennings at Ed Napleton Kia made it such a smooth sale! He was very welcoming and attentive which made it all that much easier and better. Thanks for everything! Ed Napleton Kia made it such a smooth sale! He was very welcoming and attentive which made it all that much easier and better. Thanks for everything! More

I visited Ed Napleton Acura Kia dealership today and the service i received was excellent, Lewis is a very Professional Service Employee. Thanks for the accommodation provided. service i received was excellent, Lewis is a very Professional Service Employee. Thanks for the accommodation provided. More

Customer service, level of comfort, knowledge , and atmosphere was amazing! My experiment made me feel like family. I will most definitely send business their way! atmosphere was amazing! My experiment made me feel like family. I will most definitely send business their way! More

They were able to work with me until I was satisfied with the deal. Ended up giving me the deal I set out for when I arrived. the deal. Ended up giving me the deal I set out for when I arrived. More

We had a good experience buying a used car from here. Before we arrived, we had many phone conversations about where we needed to be on payments. Going in, that price remained the same, actually went dow Before we arrived, we had many phone conversations about where we needed to be on payments. Going in, that price remained the same, actually went down. It was very smooth More

I worked with Matt and Willy regarding a 2020 Chevrolet Impala on the trade in lot. Both men were professional, answered my questions, and helped make the buying experience as pleasant as possible. The n Impala on the trade in lot. Both men were professional, answered my questions, and helped make the buying experience as pleasant as possible. The next step was meeting and discussing the transaction with 'Big' Dave Rich. His job title is Delivery Manager and he makes certain the transaction has met with the buyers approval at every step......a nice touch. Lastly a shoutout for Ronny, the Finance manager. Spent time explaining the various 'After Sale' programs offered by the dealer which some clients may find provide peace of mind once the purchase in in their garage. To those that understand, Ronny is quite the gearhead (as am I) and if you are a performance enthusiest he is a lot of fun to spend a few extra minutes with. My thanks to all that helped with my purchase......you made it a pleasant and professional experience. RJ More