Ed Napleton Acura

Napleton Acura Dealership Sales Representative was dishonest stating they wouldn’t “pull credit” that yielded a hard inquiry > bare-faced lie. When you hear crazy stories of dealers trying to charge $ dishonest stating they wouldn’t “pull credit” that yielded a hard inquiry > bare-faced lie. When you hear crazy stories of dealers trying to charge $10k over MSRP for a volume-model car like an MDX plus another $5k in required dealer back-end/add-ons…that’s this dealer. My sales rep did that really insulting thing where they talk down on other local Acura Dealers (who are consistently, objectively rated higher than this dealer) and in the process semi-question your intelligence as a buyer for doing your due diligence by price shopping with those other dealers who “can’t do what they say they can do, but Napleton actually can”…yea…no. Their customer experience is antiquated at best trying to get the customer to sit at the desk while the sales reps run back and forth desk to manager/finance. They have more inventory than other dealers which seems to be used to bait people to come into their store only so that they can then try to take advantage of people on the price. Makes sense why they have inventory…smart buyers won’t pay their insane markups. There are much better (transparent) companies to do business with for buying your next car. It’s disappointing that bait and switch model companies like this still exist today. Do yourself a favor and shop the car you want regionally and pay to have it shipped if need be. You’ll save thousands over buying through a shady company like Ed Napleton Acura. More

I can’t say enough good things, every one is awesome and really care. After our car accident they took the time to figure everything out for us really care. After our car accident they took the time to figure everything out for us More

Very happy and easy process, my sales person Wade is very patient, explained everything about the price and car, we will come back after 3 years patient, explained everything about the price and car, we will come back after 3 years More

I was helped by Andre Jennings Junior. Andre is a phenomenal sales person. He is extremely knowledgeable, very charismatic, dedicated and prompt to help. He came in person to my home to deliver some phenomenal sales person. He is extremely knowledgeable, very charismatic, dedicated and prompt to help. He came in person to my home to deliver some items for my recently purchased car. He is someone I highly recommend to anyone without reservations! More

Just got my 2021 Acura this is my second one from this dealership awesome customer service! Alex handled the sale and did a great job! Alex was helpful and speedy to get me out of there! Will definitely g dealership awesome customer service! Alex handled the sale and did a great job! Alex was helpful and speedy to get me out of there! Will definitely go back! More

Jeff Silverman helped my family out. Great guy, easy to get along with. Made us feel as comfortable as possible while making the purchase. Would recommend. get along with. Made us feel as comfortable as possible while making the purchase. Would recommend. More

I had a great experience at Ed Napelton Acura Wilson Quinones my sales consultant was very knowledgeable and very helpful I couldn’t ask for a better experience. They accommodated me in my situation and Quinones my sales consultant was very knowledgeable and very helpful I couldn’t ask for a better experience. They accommodated me in my situation and he was very understanding. Thanks again Wilson. More

2nd Tlx from here, always surprise how good is the service from this dealership, will highly recommended to everyone I know, and will return when my lease is done. service from this dealership, will highly recommended to everyone I know, and will return when my lease is done. More

Thank you Andre for making everything worth while. I happy to find the perfect car, with the perfect salesperson at the perfect dealership! Everything was perfect! Five Stars! happy to find the perfect car, with the perfect salesperson at the perfect dealership! Everything was perfect! Five Stars! More

Michael Miranda professional in his field. We are very glad that we met him when we came to this dealer. I recommend contacting him.His the best!!!! glad that we met him when we came to this dealer. I recommend contacting him.His the best!!!! More