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Ed Napleton Acura
Elmhurst, IL
754 Reviews
Ed Napleton Acura is proud to serve Chicago region with quality Acura vehicles. With models like the TL, ZDX, TSX, TSX Sport Wagon, RDX, MDX and RL, we have something for every taste and need. Come visit us at 745 W. Lake Street, Elmhurst to see our vehicles and take one for a test drive.
If you're looking for a used car in greater Chicago, we can assist you there as well. Visit our inventory page to see our large collection of pre-owned vehicles.
Ed Napleton Acura is not just your greater Chicago Acura dealership, we also provide a full line of services dedicated to our Illinois customers. From Acura car repairs performed by expert mechanics, to OEM Acura auto parts, to car loans near Chicago, Ed Napleton Acura is the smart choice for your automotive needs. We are proud to serve Schaumburg, Elmhurst, Naperville and Westmont.
Come in and say hi! We're located at 745 W. Lake Street, Elmhurst or you can give us a call.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 754 reviews
May 17, 2020
Amazing customer service!! Absolutely amazing customer service!! They were able to get me into the car that I love! Andre and Jon were so helpful and knowledgeable which made Absolutely amazing customer service!! They were able to get me into the car that I love! Andre and Jon were so helpful and knowledgeable which made the process painless. They definitely earned 5 stars from me!! This dealership will be my go to from now on and I will recommend to all friends and family. More
by michellepace27
Helpful May 14, 2020
Absolutely nothing but great things to say about this dealership. The service I received while purchasing my new car was nothing but excellent!! Andre was so knowledgeable and helpful....he definitely e dealership. The service I received while purchasing my new car was nothing but excellent!! Andre was so knowledgeable and helpful....he definitely earned my continued business. I will send my friends and family here as well. Thank you! More
by Kikifins
May 13, 2020
BAIT AND SWITCH Interested to buy a SUV that was posted online for 14,997. Called the dealership and was told vehicle was available and price can only be negotiated i Interested to buy a SUV that was posted online for 14,997. Called the dealership and was told vehicle was available and price can only be negotiated in the dealership. Set an appointment for last evening and went there around 7:30 PM after a two hour drive. Took the test drive and with some imperfections interested to buy the SUV and here it starts.... Sales person(name was ANGEL) took our interest and quote to the SALES MANAGER and came with a notepad which has 209XX as OUT THE DOOR PRICE which includes 14997 - listed price 1395 - DEALERSHIP EXPERIENCE 695 - car inspection 899 - DOC FEE 29XX - TAXES Me and my friend were shocked to see how a 14997 listed price vehicle become 209XX Out the door and how it can be called a negotiation. Should I say I am disappointed or pissed off!! with this shady practice. If this is read by management, please understand that people are still coming to dealership to buy a vehicle(even in this pandemic situation) due to there actual need and this is not a joke to post one price on the website and bump up 6k to initiate a negotitation. More
by ram R
Employees Worked With
ANGEL
May 13, 2020
Great experience with Napleton Acura We had a very good experience dealing with Napleton. We worked with Connor Klein who was very straight forward and very good with communicating with u We had a very good experience dealing with Napleton. We worked with Connor Klein who was very straight forward and very good with communicating with us. Abe Affaneh was also great to work with at the dealership - he was very knowledgeable and spent a lot of time working with us on the deal and helping us with delivery. It was a pleasure doing business with everyone at Napleton. More
by kbt solutions
May 11, 2020
Diza was such a pleasure to work with!! I will recommend this dealership to all of my friends and family and will definitely be back fo my next vehicle purchase.!! A great dealership overall. Thank you aga this dealership to all of my friends and family and will definitely be back fo my next vehicle purchase.!! A great dealership overall. Thank you again More
by Mackenzieg739
May 05, 2020
BUYERS BEWARE DISHONEST CREW By far the worse dealership experience ever! BUYERS BEWARE!!!! A dealership of misfits! My wife and I drove an hour away to the dealership originally By far the worse dealership experience ever! BUYERS BEWARE!!!! A dealership of misfits! My wife and I drove an hour away to the dealership originally to test drive and hopefully purchase a pre-driven 2020 Acura TLX. The vehicle was advertised at $25,997. After test driving and then being presented numbers the dealer added some additional products for us to purchase call the Napleton Package and Certification. The salesman was not able to explain what each item was nor able to explain the value of buying so my wife and I decided not to purchase. After saying we didn’t want it, we were told that we had no choice but to purchase it, in order to get the discounted vehicle price, we had to buy the additional products. We thought that to be a little odd and unethical that you discount the vehicle’s purchase price then you force us to buy your additional products. I thought purchasing anything more was our choice as the buyer but according to their policy it isn’t you have to purchase the extras or not buy the car. After going back and forth with the salesman the manager Matt he told us that he could get us a new RDX for the same price and that we would save money and that it was a great buy. I insisted to my wife that we leave because I didn’t fell the dealership was honest and trustworthy. But we stayed, the manager Matt then presented to us the numbers on the RDX and once again there was this Napleton Package and some other add-ons that again he said we had to buy in order to get the vehicles discounted price. I have bought many vehicles and been presented before with the dealerships “preferred customer package” or additional vehicle products, but it was always my option to buy it or not, never ever being told I had to buy. As a consumer in today's times we all want to know we are spending our hard-earned money wisely, not something just being forced down our throats to buy. I thought if you are selling something you present it show its features and benefits, as well as build value in whatever it may be that is being presented. Bottom-line the dealership lied about everything the price of the vehicle, additional products and even the finance options. I will never do business and advise you all to not do business with any Napleton store or at most not this one!!! More
by bulletstic
Employees Worked With
MATT & WILLIE
May 04, 2020
SCAM. Price on Cars. com is plus $1,350 plus ??? Went to look at what appeared to be a well priced SUV. I agreed to pay the price and then they told me that they had to add $1,350 for the Napleton's Went to look at what appeared to be a well priced SUV. I agreed to pay the price and then they told me that they had to add $1,350 for the Napleton's Experience Package (mandatory). So in reality the advertised price is just a hook to get you in the store. I will not do business with companies like this. They tell you that the vehicle has undergone a rigorous inspection and when I asked to see the inspection sheet they said that it was not available on the computer. It should be a hard copy in the deal-bag..ask for it!... More
by grahpack_2000
Employees Worked With
Don't recall but I think that it was Connor
April 30, 2020
Great customer service came in to see what deals they had, got the opportunity to be helped by Wilson got me a great deal will come back again had, got the opportunity to be helped by Wilson got me a great deal will come back again More
by yarimarie411
Employees Worked With
April 30, 2020
Wilson was super awesome. I told him exactly what I needed and what my price range was. He had two cars picked out for me and I was so in love with the one. He made the whole process actually very easy needed and what my price range was. He had two cars picked out for me and I was so in love with the one. He made the whole process actually very easy and we were in and out with my brand new car. Definitely 5 stars. More
by Amanda
Employees Worked With
April 30, 2020
Nizar was great to work with! Went the extra mile for us. Answered our questions and made the buying experience painless! Thanks for your help and patience with us! The next time we buy a car (17 years us. Answered our questions and made the buying experience painless! Thanks for your help and patience with us! The next time we buy a car (17 years.from now..lol), we would work with you! More
by Mary
Employees Worked With
Nizar
