Ed Napleton Acura

My experience was pleasant. Staff is knowledgable of product My salesperson was Bob Westcott. He was very helpful and did a great job getting me the car I wanted. I have some credit issues but he worked hard to My salesperson was Bob Westcott. He was very helpful and did a great job getting me the car I wanted. I have some credit issues but he worked hard to find programs and finance companies that were willing to work with me. Mr Westcott was punctual and I was not there for hours waiting to buy my car. The wait time I did have was made comfortable by my salesman. He took me out to show me how to work everything in my car and set there and went the extra mile of asking me my favorites and setting them for me. He went out of his way to make sure I pulled off totally comfortable with my purchase. He also followed up with me the next day to make sure everything was okay and to thank me again for purchasing. My finance person was Mr Shotie and he was quick and made all the paper signing as efficient as painless as possible. I walked in and out in record time as a very satisfied customer More

Will definitely go back Nick was awesome! He made putting on the license plates on my car super easy.. he was very attentive and was very nice and we had a great conversation Nick was awesome! He made putting on the license plates on my car super easy.. he was very attentive and was very nice and we had a great conversation! Will definitely go back when he's there More

Save the headache, go elsewhere! HIGHLY encourage anyone interested in an Acura to drive the extra 20 minutes to save the post purchase headaches! I have on numerous occasions been li HIGHLY encourage anyone interested in an Acura to drive the extra 20 minutes to save the post purchase headaches! I have on numerous occasions been lied to and cheated at this dealership. On my most recent trip to the dealership I asked for a replacement of my damaged car battery, a problem I took into service 1.5 months after purchasing the vehicle. I was told by the general manager, Andrew Tomlinson, there was nothing he could do. In his words "there are many cars I sell that come in with problems within the first 2 months. Once it's off the lot it's your problem." I was appalled to hear a manager speak like this. I decided I would leave and take my business elsewhere. Prior to leaving, the service advisor, Dave Baggot, told me I couldn't take my car unless I paid $150 for the time it took the mechanic to test my battery. Also was lied to when I was told I would be given 3 complementary oil changes. I went in for my second oil change, they told me I only get 2 and 1 of the complementary changes is used when you buy the car. Later that day I took my car to Infiniti where I received exceptional service at a significantly lower rate. I notice the difference in service from the second I walk in. DO NOT GO TO ED NAPELTON! More

BEST EXPERIENCE: GREAT CARS! Hi, my name is Yaritza Crespo. I recently went to Ed Napleton's in Elmhurt IL, and I had the BEST experience! The cars there are amazing and very good Hi, my name is Yaritza Crespo. I recently went to Ed Napleton's in Elmhurt IL, and I had the BEST experience! The cars there are amazing and very good prices to pay. All of the employees were very nice. Moe Abdalla helped me pick out my brand new car! The car was very luxurious and in very good condition. I reccommened going here to anyone. More

Oil change and tire totation New service mgmt at Ed Napleton Acura in Elmhurst...in summary they refused to do oil change...stated can only do synthetic oil for acura car...stated New service mgmt at Ed Napleton Acura in Elmhurst...in summary they refused to do oil change...stated can only do synthetic oil for acura car...stated mfg requirement. Long story short, service mgr Shanti was so rude and insistent on only providing A1 service and REFUSED to service my car. Have been using this dealership service for four years and will never go back. More

Great Experience!!! i felt welcomed from the beginning, Wad, my sales person was more than helpful, he was knowledgeable and not once did he pressure me. I highly recomme i felt welcomed from the beginning, Wad, my sales person was more than helpful, he was knowledgeable and not once did he pressure me. I highly recommend Ed Napleton and Wad to anyone who is looking for a great buying experience. More

SCAM ARTIST'S I cannot believe how dishonest THEY ALL ARE! I went in to purchase a used MDX and I spoke with them, letting them know I was in their business before, I cannot believe how dishonest THEY ALL ARE! I went in to purchase a used MDX and I spoke with them, letting them know I was in their business before, letting them know I didn't want to play THE GAME! Well, they proceeded to play every game there is! Besides all the gameplay, I still wanted to purchase the vehicle. We settled on a price. All was said & done, I filled out the credit app, and they take one final jab & try to sneak $6,000 on top of the deal. Biggest Scam Artists There Are! I would never buy nor send anyone there EVER!!! More

great experience at this dealership I spoke with Connor on the phone and worked with product specialist Ryan. They were both very helpful. I also met with TJ who was very polite and prof I spoke with Connor on the phone and worked with product specialist Ryan. They were both very helpful. I also met with TJ who was very polite and professional. More