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Ed Napleton Honda St. Peters

St. Peters, MO

Overview
Employees
Reviews
Vehicles
4.6
1,873 Reviews
Napleton Honda is proud to offer Napleton4Life. Complimentary benefits which gives you Car Washes for the Life of the Vehicle Ownership,1st Year Maintenance on Us, First Dent on Us, Service Loaners on Warranty Repairs, and More. Family-owned and in business since 1931, with 64 franchises across five states, Napleton believes that customer satisfaction and common courtesy should be held above all else.
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4780 North Service Rd.

St. Peters, MO

63376

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Showing 1,873 reviews

May 05, 2020

Mixed Feelings I have mixed feelings about this dealership. I came here a while back to check out the new Ridgeline. I gave them my number, and quickly realized it w More

by dnanc3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Hock
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May 05, 2020

Very curteous service I came for a service recall on my Honda. I was met at the door by Aaron and made to feel right at home. He gathered required information and escorte More

by lhsr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Roberts
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May 08, 2020 -

Ed Napleton Honda St. Peters responded

Thank you for sharing your recent service experience with us! It is great to hear our Staff was helpful and pleasant to work with. We hope you continue to choose us for all your automotive needs! Take care!

May 02, 2020

Did not have a positive expert. Ben the salesman was the only positive to what I would say is the worst car buying experience I have had. More

by Cefird26
Recommend Dealer
No
Employees Worked With
Ben Pilla
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2020 -

Ed Napleton Honda St. Peters responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We appreciate your business and hope to see you again soon!

May 01, 2020 -

Cefird26 responded

This review is incorrect. The salesman had me put this review in while I was in the dealership. This was BEFORE I saw my final paperwork and after 6 hours spent in the dealership. Below is my official review. Worst car buying experience I have ever had. Went to buy a used car. Coincidentally the “Used” car only had 24 miles on it. Supposedly the car had been “lost” on the lot for a year and a half. But I felt that once they understood that the pre-owned car they were selling me was actually “New”, they would not work with me at all. Wouldn’t budge on price, gave me less that the lowest trade in quote I had got off of their website, then all the “extras”, the Napleton Experience, and the Certification, things that are NOT mandatory for the purchase, I sad NO to them at least 6 times, but when the time came for me to sign with the very unprofessional finance manager who seemed too busy and tired to even go over the papers I was signing, the things I had said no too the whole time were on the contract. Also they RAISED the price of the car to adjust these features, all while not giving me the lowest amount that their website quoted me on my trade. All of this was in a six hour period. Also, about 15 minutes before leaving, I asked, do you want my down payment? They never even took it from me until I asked. Ben said that he was very grateful I told him about the down payment or the sales manager would have gotten chewed out. How can you treat someone who is so honest that they won’t leave the dealership without giving you their down payment which you had forgotten about and tack crap onto their contract that they CLEARLY said NO to the entire time? Then raise the price of the vehicle as well?!!!! Everyone just kept saying, it’s the payment you agreed on. Yes, I said I wanted my payment at a certain dollar amount, THAT you listen to me on, but that doesn’t give you the right to add stuff I said no to EVEN thought the monthly payment is where it should be. Very shady sales. The only one that I found helpful was Ben the salesman, everyone else didn’t want to talk to me, NO ONE went over the papers with me. When I left, I had to ask Ben,” So can you at least tell me what all this is since I obviously purchased it because no one ever went over those papers when I was signing, just,” sign here”. Very shady and I will tell everyone about my experience because I feel I was tricked into the “extras” since I had said NO to them over and over and then all of a sudden they are on the contract without telling me they are. Got a great car but had the worst car buying experience ever.

May 17, 2020 -

Ed Napleton Honda St. Peters responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would like to discuss your experience in more detail, please give us a call at (314) 486-9292 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

May 01, 2020

I have purchased several cars from Randy Lyman. He is a knowledgeable and goes above and beyond to put the customer first. I recommend him highly. More

by thale
Recommend Dealer
Yes
Employees Worked With
Randy Lyman
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May 01, 2020 -

Ed Napleton Honda St. Peters responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

May 01, 2020

I've been up at this lot for hours, working with CLAIRE, she has been working her butt off for the past 11 hours trying to get me AND my husband the very very best deal for being upside down in a 2015 Chevr More

by oakleyja
Recommend Dealer
Yes
Employees Worked With
Tom Dempsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick, Claire Bollan
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May 06, 2020 -

Ed Napleton Honda St. Peters responded

Hi there, we appreciate you choosing Ed Napleton Honda in St Peters! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

May 01, 2020

Anyone need a new car come down to ed Napleton Honda and speak with Claire, Claire has been a tremendous help she's like a super hero made the impossible possible. She hooked both me and my wife up with nic More

by rayoakdog17
Recommend Dealer
Yes
Employees Worked With
Claire Bollan
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May 05, 2020 -

Ed Napleton Honda St. Peters responded

Here at Ed Napleton Honda in St Peters, we understand your time is valuable. Thank you for letting us know how your experience was. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

April 30, 2020

Napleton was great along with our salesman Randy Lyman. He worked with us for our best deal. Tom Dempsey was great to deal with too. More

by John Hoelscher
Recommend Dealer
Yes
Employees Worked With
Randy Lyman
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May 05, 2020 -

Ed Napleton Honda St. Peters responded

John, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

April 30, 2020

Had an amazing experience at this dealership! Claire was an amazing sales person and I definitely recommend anyone coming here and asking for her, She helped me find the perfect car and a great deal! More

by Andrew Ferguson
Recommend Dealer
Yes
Employees Worked With
Claire Bollan
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May 05, 2020 -

Ed Napleton Honda St. Peters responded

Andrew, thank you for sharing your positive experience! Our team is available should you require any extra help. We hope you continue to choose us for all your automotive needs! Take care!

April 29, 2020

Claire was amazing at finding us the perfect deal to suit our budget and our needs! Highly satisfied with our experience. Would recommend to family and friends in the future! More

by klhodapp
Recommend Dealer
Yes
Employees Worked With
Claire Bollan
Report | Print
May 01, 2020 -

Ed Napleton Honda St. Peters responded

Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

April 29, 2020

I worked with Michael Bell at Napleton. He was friendly and pleasant to do business with. He puts a personal touch on each sale to create a good experience for his customers. More

by Nikki
Recommend Dealer
Yes
Employees Worked With
Michael Bell
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May 01, 2020 -

Ed Napleton Honda St. Peters responded

Thanks for sharing your recent service experience with us, Nikki! We hope you continue to choose Ed Napleton Honda in St Peters as your first choice for all your vehicle needs. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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