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Ed Napleton Honda St. Peters

St. Peters, MO

Overview
Employees
Reviews
Vehicles
4.6
1,880 Reviews
Napleton Honda is proud to offer Napleton4Life. Complimentary benefits which gives you Car Washes for the Life of the Vehicle Ownership,1st Year Maintenance on Us, First Dent on Us, Service Loaners on Warranty Repairs, and More. Family-owned and in business since 1931, with 64 franchises across five states, Napleton believes that customer satisfaction and common courtesy should be held above all else.
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4780 North Service Rd.

St. Peters, MO

63376

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Showing 1,880 reviews

May 09, 2020

Great service from Allison! Very friendly. Great selection. Likes dogs which is a plus! The amenities are nice also. Coffee and water. Everyone seems to be smiling More

by Tdub91
Recommend Dealer
Yes
Employees Worked With
Allison Hock
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May 11, 2020 -

Ed Napleton Honda St. Peters responded

We're glad to hear that everything was completed to your satisfaction,! Please let us know if there is ever anything else we can assist you with. We hope you continue to choose us for all your automotive needs! Take care!

May 08, 2020

I have always dreamed of owning a brand new CR-V. I love Honda's because of their dependability and they run forever. I came to Ed Napleton and worked with Clint and he along with the staff helped me make m More

by bigdogmomj
Recommend Dealer
Yes
Employees Worked With
Clint
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May 11, 2020 -

Ed Napleton Honda St. Peters responded

Congratulations on your new car! It is great to hear Clint was so pleasant to work with. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

May 07, 2020

Claire bollan was amazing in assisting with the purchase of our 2015 Nissan Armada . Couldn’t be happier thanks so much Claire! Highly recommend. Great pricing and greats deals here! They treat you like fam More

by kristenmarie1697
Recommend Dealer
Yes
Employees Worked With
Claire Bollan
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May 09, 2020 -

Ed Napleton Honda St. Peters responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Ed Napleton Honda in St Peters so helpful in the purchase of your new vehicle. We hope to be of service to you again! Take care!

May 07, 2020

Worst experience ever. After 48 hours I still hadn't seen much less driven the car I wanted. It took 2 hours for them to produce my title they held as earnest. And, blamed poor customer service on Coronaviru More

by Tiheaton
Recommend Dealer
No
Employees Worked With
Nidal and Jacob, Chase Winters
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May 06, 2020

Ben was such a pleasure to work with. He never once forced a sale with me much less for a brand new car, that ended up being my choice and Ben helped get me the best deal possible. I recommend would re More

by Meagan
Recommend Dealer
Yes
Employees Worked With
Ben Pilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2020 -

Ed Napleton Honda St. Peters responded

Congratulations on your new car, Meagan! It is great to hear Ben was helpful and pleasant to work with. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

May 05, 2020

Very curteous service I came for a service recall on my Honda. I was met at the door by Aaron and made to feel right at home. He gathered required information and escorte More

by lhsr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Roberts
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May 08, 2020 -

Ed Napleton Honda St. Peters responded

Thank you for sharing your recent service experience with us! It is great to hear our Staff was helpful and pleasant to work with. We hope you continue to choose us for all your automotive needs! Take care!

May 05, 2020

Great Car Buying Experience! Bought my first car from Ed Napleton Honda this weekend and the experience was great! Jesse the salesman was fantastic and I never had a single issue More

by jnoble04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Rosenthal, Jared O'Neill
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May 07, 2020 -

Ed Napleton Honda St. Peters responded

We're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 05, 2020

A Marathon Experience I have mixed feelings about my experience at Napleton Honda yesterday. First, I would give Randy Lyman very high marks for the way he interacted with More

by cki2000
Recommend Dealer
Yes
Employees Worked With
Randy Lyman, Dan Reidt
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May 08, 2020 -

Ed Napleton Honda St. Peters responded

Hi, we're happy you found Randy to be so professional and friendly during your experience here at Ed Napleton Honda in St Peters. We really appreciate your feedback! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

May 05, 2020

Mixed Feelings I have mixed feelings about this dealership. I came here a while back to check out the new Ridgeline. I gave them my number, and quickly realized it w More

by dnanc3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Hock
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May 02, 2020

Did not have a positive expert. Ben the salesman was the only positive to what I would say is the worst car buying experience I have had. More

by Cefird26
Recommend Dealer
No
Employees Worked With
Ben Pilla
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2020 -

Ed Napleton Honda St. Peters responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We appreciate your business and hope to see you again soon!

May 01, 2020 -

Cefird26 responded

This review is incorrect. The salesman had me put this review in while I was in the dealership. This was BEFORE I saw my final paperwork and after 6 hours spent in the dealership. Below is my official review. Worst car buying experience I have ever had. Went to buy a used car. Coincidentally the “Used” car only had 24 miles on it. Supposedly the car had been “lost” on the lot for a year and a half. But I felt that once they understood that the pre-owned car they were selling me was actually “New”, they would not work with me at all. Wouldn’t budge on price, gave me less that the lowest trade in quote I had got off of their website, then all the “extras”, the Napleton Experience, and the Certification, things that are NOT mandatory for the purchase, I sad NO to them at least 6 times, but when the time came for me to sign with the very unprofessional finance manager who seemed too busy and tired to even go over the papers I was signing, the things I had said no too the whole time were on the contract. Also they RAISED the price of the car to adjust these features, all while not giving me the lowest amount that their website quoted me on my trade. All of this was in a six hour period. Also, about 15 minutes before leaving, I asked, do you want my down payment? They never even took it from me until I asked. Ben said that he was very grateful I told him about the down payment or the sales manager would have gotten chewed out. How can you treat someone who is so honest that they won’t leave the dealership without giving you their down payment which you had forgotten about and tack crap onto their contract that they CLEARLY said NO to the entire time? Then raise the price of the vehicle as well?!!!! Everyone just kept saying, it’s the payment you agreed on. Yes, I said I wanted my payment at a certain dollar amount, THAT you listen to me on, but that doesn’t give you the right to add stuff I said no to EVEN thought the monthly payment is where it should be. Very shady sales. The only one that I found helpful was Ben the salesman, everyone else didn’t want to talk to me, NO ONE went over the papers with me. When I left, I had to ask Ben,” So can you at least tell me what all this is since I obviously purchased it because no one ever went over those papers when I was signing, just,” sign here”. Very shady and I will tell everyone about my experience because I feel I was tricked into the “extras” since I had said NO to them over and over and then all of a sudden they are on the contract without telling me they are. Got a great car but had the worst car buying experience ever.

May 17, 2020 -

Ed Napleton Honda St. Peters responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would like to discuss your experience in more detail, please give us a call at (314) 486-9292 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

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