Ed Napleton Honda St. Peters

A Great Place To Buy A Car! I worked with Nidal and got a great car at a great price. They made sure to get me the car I wanted I the price I needed, I will be recommending the I worked with Nidal and got a great car at a great price. They made sure to get me the car I wanted I the price I needed, I will be recommending them to everyone I know! More

My wife and I were looking for a new car. After looking around at 10 cars, Randy Lyman found the perfect car for us. Thanks Randy, we are happy and thrilled with our new car. around at 10 cars, Randy Lyman found the perfect car for us. Thanks Randy, we are happy and thrilled with our new car. More

He is the best sales person I ever meet. He’s a very friendly I make a good deal I will refer him to my friends. friendly I make a good deal I will refer him to my friends. More

Most frustrating car buying experience in my life. I was excited to find the car I was looking, just wish I'd found it somewhere else. From the moment my husband contacted the dealership for their onl I was excited to find the car I was looking, just wish I'd found it somewhere else. From the moment my husband contacted the dealership for their online quote, he started getting bombarded with texts messages, emails and phone calls from multiple sales people at Ed Napleton. When we went for the test drive and ultimately bought the car, our sales person, Allison, was very friendly. First sign of mistrust though came when they added the Napleton Experience package to that quoted price. $995 that apparently we had to accept. Then came the financing. Every piece of paper we looked at had our address wrong ... the wrong city. I won't even go into how they tried to upsell their warranty packages. We purchased a 2016 Toyota Rav 4 with 28,000 miles. We wanted the most basic warranty. We spent more time haggling over the warranty than we did the price of the car. That is there way of making more money I guess. Within a week of purchasing the car, I had to make three trips back the 40+ mile one way trip. First was to deliver our title to the trade in. Second was to get the Xylon exterior/interior treatment. Prior to doing that, I had discovered the windshield wiper hose had 3 holes in it and wasn't working so I asked them to fix that at the same time they did the Xylon. Next day I picked up my car, drove it home and guess what? They did not fix the windshield wiper hose. They said they did ... it was on my paperwork, but when I got home and looked, the hose was not replaced. Not wanting to go through that all over again, we took the call to a local Toyota dealership who fixed it for us and, thankfully, Napleton said they would pay the bill for that. However, 2 weeks later, we have not seen the check. On top of that ... and this is the biggest reason for my review today, I still have not received the title. It's been over 30 days. We were told some time ago it was sent by FedEx. They didn't bother to give us a tracking number. Our original salesperson, Allison, has been great at answering our inquiries, but calling other's withing the organization is getting us nowhere. Personally, I think they should at least refund our Napleton Experience money ... I hate the idea of going back to them for service, and would feel better just using our local service people here. More

Orlando's the best!! Orlando was very personable, friendly, courteous, caring, and knowledgeable. If I was to buy another vehicle from there, I would only deal with him. Orlando was very personable, friendly, courteous, caring, and knowledgeable. If I was to buy another vehicle from there, I would only deal with him. I appreciate his patience with me and going the "extra mile" to accommodate my needs as much as he could. I wish him the best in all his endeavors. More

Randy is fantastic at his job and made sure my car buying experience was nothing less than perfect! He always makes sure I get exactly what I want! Thank you so much! experience was nothing less than perfect! He always makes sure I get exactly what I want! Thank you so much! More

I bought a Honda CR-V from Ben Pilla and have never been so impressed with a salesperson and his knowledge of the vehicle. He made sure to get my payments where I wanted them and I jokingly told him I neede so impressed with a salesperson and his knowledge of the vehicle. He made sure to get my payments where I wanted them and I jokingly told him I needed to record him because he was full of information on the vehicle. Ben had a very welcoming and very enthusiastic energy about him that made our visit top notch. Thank you again More

Had a fantastic experience buying my vehicle from Ed Napleton. Ben is great to work with. It was a one-stop shop for all of my questions and made car buying a worry-free experience. I also feel that I g Napleton. Ben is great to work with. It was a one-stop shop for all of my questions and made car buying a worry-free experience. I also feel that I got an exceptional value and was offered a high level of customer service. Highly recommend going to Ben and Ed Napleton if you're in the market for a new or slightly used vehicle. More

Ben Pilla was very personable, professional, courteous, explained everything in detail, gave a tour of the showroom and easy to work with. I would recommend him to anyone looking for a vehicle. explained everything in detail, gave a tour of the showroom and easy to work with. I would recommend him to anyone looking for a vehicle. More

Ben was great. Kept us comfortable and within our budget. We were kept informed the entire process. Would definitely come back to Ben at Napleton. We were kept informed the entire process. Would definitely come back to Ben at Napleton. More