Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ed Napleton Honda St. Peters
St. Peters, MO
1,873 Reviews
Napleton Honda is proud to offer Napleton4Life. Complimentary benefits which gives you Car Washes for the Life of the Vehicle Ownership,1st Year Maintenance on Us, First Dent on Us, Service Loaners on Warranty Repairs, and More. Family-owned and in business since 1931, with 64 franchises across five states, Napleton believes that customer satisfaction and common courtesy should be held above all else.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,873 reviews
February 14, 2020
This is my favorite Honda dealership/place to get mechanic work done! Aaron and everyone else who i’ve encountered throughout visits and phone calls has been nothing but friendly, helpful, profession mechanic work done! Aaron and everyone else who i’ve encountered throughout visits and phone calls has been nothing but friendly, helpful, professional, and made me feel like they really cared about me and my experience. They have always gone above and beyond to make sure I am getting the best price for the work I am getting done. I never feel pressured into anything I don’t need. These guys are honest, and take the time to break down anything I don’t understand. I will always come to this location! These guys are awesome! More
by ShannonC
Employees Worked With
Aaron Roberts
February 13, 2020
Aaron helped make my service appointment at Ed Napleton Honda easy, quick, and efficient. I enjoy doing business with them and look forward to returning in the future. Honda easy, quick, and efficient. I enjoy doing business with them and look forward to returning in the future. More
by Amber Henkel
Employees Worked With
Aaron Roberts
February 09, 2020
Randy Lyman did a fantastic job explaining all the aspects of the CR-V. I would recommend him to help you find the Honda that is right for you aspects of the CR-V. I would recommend him to help you find the Honda that is right for you More
by Nothingtodowithducks
Employees Worked With
Randy Lyman
February 07, 2020
Aaron is an amazing dealer. He explained every detail for my service. He will be my service go to for now. Very respectful and fulfilled all my needs. my service. He will be my service go to for now. Very respectful and fulfilled all my needs. More
by Lauren
Employees Worked With
Aaron Roberts
February 05, 2020
I made a VIP appointment to test drive a 2020 Civic Si today Went for a fun ride and a had a great conversation with Claire Bollan, who was not only highly knowledgeable and helpful, but made the whole p today Went for a fun ride and a had a great conversation with Claire Bollan, who was not only highly knowledgeable and helpful, but made the whole process feel very friendly and positive. She and the entire Napleton staff were all completely professional and willing to work with me to put together a great deal on the car. Count me as a very satisfied customer so far! I'm looking forward to my continuing relationship with the Napleton team. More
by davewpressy
Employees Worked With
Claire Bollan, Dan Reidt
February 01, 2020
Claire and Nick did an amazing job!! I highly recommend them. They knew exactly what car I truly wanted and they made it happen within my budget. I cannot thank you enough for all of your help. Best car bu them. They knew exactly what car I truly wanted and they made it happen within my budget. I cannot thank you enough for all of your help. Best car buying experience I’ve ever had. More
by Kimberly
Employees Worked With
Nick Henry, Claire Bollan, Dan Reidt
January 29, 2020
Just recently purchased a car from Ed Napleton Honda and my experience couldn’t have been better. Randy Lyman assisted my wife and I and he couldn’t not have been more friendly or helpful throughout the car my experience couldn’t have been better. Randy Lyman assisted my wife and I and he couldn’t not have been more friendly or helpful throughout the car buying process. Thank you Randy! More
by Kylefouts11
Employees Worked With
Randy Lyman
January 28, 2020
Look Anywhere else for a Car This dealership is ridiculous. Customer service seems like a completely foreign concept to them. First of all, as part of my negotiations to try to bu This dealership is ridiculous. Customer service seems like a completely foreign concept to them. First of all, as part of my negotiations to try to buy a car, they essentially told me point blank that they price their cars lower online to lure people in, and then up-sell them when they come in with the "Napleton Experience" for an additional $995. (Keep in mind that their own website claims that this is only an "$899 value"). They then claimed that it was their policy to charge extra for the Napleton Experience to "retain" used car customers, which feels more like holding customers hostage rather than actually retaining loyal customers. They also tried to charge me an additional $1,500 to have the car certified. After thinking we were getting close to a deal at the end of the night, I was told that I would be given a call the next morning. Much to my surprise, they didn't even attempt to call me the next morning like they had promised. I ended up having to reach out to them later in the day. At the end of the day, I'm still shopping for a car, but that's not what's making me upset. I've never really been a fan of the games you have to play as part of the car-buying experience in general, but this place, above all others, feels like they literally don't care about the buyer's experience at all. They actively employ lying and deceit to screw over their customers. More
by Annabelle.L
Employees Worked With
Logan, Steven Hendrix
