Ed Napleton Honda St. Peters

Worth the 100 mile drive Before driving from Columbia to St Peters I called ahead and spoke with Darwin, who used to be my salesperson in Columbia, I told him what I was looki Before driving from Columbia to St Peters I called ahead and spoke with Darwin, who used to be my salesperson in Columbia, I told him what I was looking for, which was a Civic Touring. I met Ian and Darwin at Kia and spoke about my concerns and what I was looking for as I still was not 100% set. He showed me a Kia Forte and while I liked the looks and it is a very nice car, it just was not for me. I ended up following them to the Honda location, and Claire provided both a great buying and service experience, which is why I drove 100 miles to purchase my vehicle. She was very friendly, helpful, and knowledgeable about my Honda Civic Touring. Unlike two dealerships I was at beforehand, Claire was very easy to work with and was not a high-pressure salesperson. She was not only on point with what I wanted, the price I was willing to pay, and what I wanted for my vehicle. Being that this was 100 miles away, she mentioned a warranty plan, but understanding how far away I lived, she realized it was not a good fit. I know on my husband's next purchase, we will go down to Ed Napleton again and work with Claire. I liked her attitude, and she made the process very quick as I did have to turn around and drive back to Columbia. She even texted me to ensure I made it home safe, answered a couple of quick questions I had regarding the vehicle, and told me if I had anything else pop up to get a hold of her. More

Buying our 3rd Honda here, always pleased with the experience,good customer service, very nice clean facility, will never shop anywhere else. Ask for Ben & Kyle! experience,good customer service, very nice clean facility, will never shop anywhere else. Ask for Ben & Kyle! More

Aaron was great. I arrived 2-3 minutes early for my appointment to get 3 recalls and an oil change done on my Accord. He took my info really quick and then had the shuttle driver take me back to my hou appointment to get 3 recalls and an oil change done on my Accord. He took my info really quick and then had the shuttle driver take me back to my house. A few hours later, he called me to inform the work was completed and he sent the shuttle driver back out to my house. I didn’t get the shuttle drivers name but he was super nice as well. Overall a 10/10 experience!! More

purchased new Honda CR-V EX Mike Wells was my sales associate. The easiest, most pleasant car buying experience I have ever experienced - from beginning to end. Love my. new car Mike Wells was my sales associate. The easiest, most pleasant car buying experience I have ever experienced - from beginning to end. Love my. new car - thanks Mike Wells! More

Great customer service I worked with Kristen and had a great experience at Napleton Honda! She made sure that all of my questions were answered and helped me find a great de I worked with Kristen and had a great experience at Napleton Honda! She made sure that all of my questions were answered and helped me find a great deal on a car that I loved! All of the staff members were very nice. More

Very knowledgable of the all service needed Aaron was very helpful in setting up my needed service, He had me ride with the technician who explained the aspects of the low profile tire rough ri Aaron was very helpful in setting up my needed service, He had me ride with the technician who explained the aspects of the low profile tire rough ride which is common with the low profile tire, Unless you are on a very smooth road, you will feel the constant small vibration which after a 2 hour ride is significant in that you feel the need to get out and walk a bit. It certainly is not the smooth ride of earlier vehicles with the normal higher profile tire. Thanks again Aaron for the information needed to update the navigation display. More

Ask for randy, he will get the job done and get you a great deal. It was a great experience overall and everyone is super friendly great deal. It was a great experience overall and everyone is super friendly More

Worse Customer Service Ever My son purchased a 2017 Honda Pilot from Ed Napleton Honda, St. Peters and purchased an extended care plan. I spent 8 hours trying to get someone to My son purchased a 2017 Honda Pilot from Ed Napleton Honda, St. Peters and purchased an extended care plan. I spent 8 hours trying to get someone to help us with the phone number for the extended plan and still have not heard back. If I provided this type of care to their family members in the hospital they would go crazy. I have called 12 times today and keep getting send to voice mails, then when I call back get told they will give my request to a manager and have them call me. If this is their definition of five star customer service, I would stay away from them. Once they have your money, you cannot get them to return a call. Buyers beware. If you want a company that cares go some place else. Sincerely, Rob Carter More

Excellent customer service. They were extremely fair with negotiations. Very friendly service and Randy Lyman whole car buying process very easy! Would definitely recommend to a friend. negotiations. Very friendly service and Randy Lyman whole car buying process very easy! Would definitely recommend to a friend. More

Great buying experience Claire Bollan greeted me the moment I walked into the show room and was so great to work with getting models to drive. Answering all my questions. S Claire Bollan greeted me the moment I walked into the show room and was so great to work with getting models to drive. Answering all my questions. She was a pleasure to work with and very knowledgeable and professional. I bought a 2020 Civic from Claire within only a couple of hours of arriving. Highly recommend asking for Claire! More