Ed Napleton Honda St. Peters

Forced to to buy stuff what you don't want I was forced to purchase an extended warranty that I told them repeatedly that I didn't want and also a maintenance package for an additional $995. t I was forced to purchase an extended warranty that I told them repeatedly that I didn't want and also a maintenance package for an additional $995. that I told them I would NEVER use because I live so far away from them. If I didn't take it, they would deduct $1000. from my trade.. Doesn't sound legal to me.. More

Satisfied customer Claire Bollan very knowledgeable and beyond amazing in helping us find the perfect car .I would recommend your establishment to friends and family . Claire Bollan very knowledgeable and beyond amazing in helping us find the perfect car .I would recommend your establishment to friends and family . The sales consultant are very helpful everyone is friendly. More

Excellent !!! What an unexpected gem when we had the honor of meeting Orlando Ewing at the Honda store. He is a very patient, knowledgeable salesman. Not only does What an unexpected gem when we had the honor of meeting Orlando Ewing at the Honda store. He is a very patient, knowledgeable salesman. Not only does he know sales he knows lots of other helpful information when purchasing a new car! Thank you Orlando for your great customer service today. More

A++ service from Aaron Roberts Professional, knowledgeable, helpful, and friendly as always. Aaron goes out of his way to review which services need immediate attention and which o Professional, knowledgeable, helpful, and friendly as always. Aaron goes out of his way to review which services need immediate attention and which ones can be deferred. More

Excellent Aaron Roberts warmly greeted me on my arrival to the Honda dealership, then we discussed what needed to be done on my vehicle. Tire rotation and oil c Aaron Roberts warmly greeted me on my arrival to the Honda dealership, then we discussed what needed to be done on my vehicle. Tire rotation and oil change. Then politely directed me to the spotless waiting area with snacks, coffee and drinks, where comfortable cushioned chairs waited for me, and TV for entertainment. The whole environment was very pleasant. He came to me to discuss a possible wiper replacement (i agreed) and the next thing I knew: my vehicle was done, washed and waiting for me outside. His professional, warm and kind assistance made a real difference in my starting day. Thank you! More

Service Aaron Roberts is always professional and well educated regarding service options at Ed Napleton. I enjoyed working with Randy Laman when I purchased Aaron Roberts is always professional and well educated regarding service options at Ed Napleton. I enjoyed working with Randy Laman when I purchased my vehicle. He even offered to come to my home to program the garage door feature in my new vehicle! More

Great intuitive service Great service and unexpected valet type treatment. The car wash was being serviced so after my oil change I noticed my car had been hand washed and wi Great service and unexpected valet type treatment. The car wash was being serviced so after my oil change I noticed my car had been hand washed and wiped down. Holy crap! More

New car experience Good experience over-all. Disappointed in the lack of negotiating of sticker price. Our sales person, Claire Bollan, was wonderful. She was knowledgea Good experience over-all. Disappointed in the lack of negotiating of sticker price. Our sales person, Claire Bollan, was wonderful. She was knowledgeable, kind and helpful through the entire process. More

Quick, excellent service Aaron Roberts Was courteous, professional, and helpful. This service center has always done a great job. Wouldn’t go anywhere else. One of the main re Aaron Roberts Was courteous, professional, and helpful. This service center has always done a great job. Wouldn’t go anywhere else. One of the main reasons I purchased my Honda there. More

Good service, but opportunities for improvement This was my first experience buying from a dealer. Overall it was good and a fairly smooth process. It would have been better if we didn't have to wai This was my first experience buying from a dealer. Overall it was good and a fairly smooth process. It would have been better if we didn't have to wait quite as long while our sales rep went to talk to financing. Not being able to know all the numbers before having to commit and talk to the finance rep was the other area for improvement. We repeatedly asked what the APR would be and filled out a credit application, but were still not given the percentage until filling out the final paperwork. At that time some other details were explained. It would have just been nice to know upfront. In the end, our questions were answered and explained well. They did have the exact car I was searching for at a reasonable price. More