Ed Napleton Honda St. Peters

Great Service Aaron made my short appointment very enjoyable. It’s always nice to have someone with a good personality help you out! He was as througho as he needed Aaron made my short appointment very enjoyable. It’s always nice to have someone with a good personality help you out! He was as througho as he needed to be and made my appointment quick and easy. Would highly recommend him! More

Great Customer Service Aaron moved quickly to get my service underway with my oil change even without an appointment. He also went above and beyond by reminding me that I ne Aaron moved quickly to get my service underway with my oil change even without an appointment. He also went above and beyond by reminding me that I needed to renew my license plate and quickly got an inspection queued up for my car in the same visit! Definitely appreciate all his help! More

Cussed at by Ed. Napleton employee named Chris I went in to trade my 2015 truck for a 2018 vehicle. I was low-balled on the offer for my vehicle (I was offered a 22k, and wound up getting 27k from I went in to trade my 2015 truck for a 2018 vehicle. I was low-balled on the offer for my vehicle (I was offered a 22k, and wound up getting 27k from another dealer). I explained that we were way off, and said it wouldn't work. At this point everything was fine, but then another employee (Chris Gamblin) came out and was immediately very aggressive towards me, wouldn't let me speak, and kept interrupting me. I explained that I only really cared about the trade difference amount. This upset him more, and he seemed confused and unable to comprehend this logic (despite this being very basic logic that everyone buying a car should understand). I didn't get a chance to say much at all before the employee (Chris) called me a "Jack@%$!" and walked away. I stood there with my jaw dropped. The sales man I initially dealt with was next to me (Ben), and he too seemed stunned. He asked me very nicely to hang tight while he went and got the dealership manager (Tom). Tom seemed not too worried about the behavior of Chris (he made a very weak apology) and offered a slight bit more for my trade, at which point I said "Thanks" and went on my way. Stay away from Ed Napleton. By the way, I went to another Honda dealership and was given 27k for my trade, and the process went great... everyone was polite, etc. More

Smooth maintenence Quick and easy! Drove in, had service taken care of, and was out. They cleaned the outside of my vehicle, rotated tires, changed oil, helped me get a Quick and easy! Drove in, had service taken care of, and was out. They cleaned the outside of my vehicle, rotated tires, changed oil, helped me get a new key, and make an appointment for a dent repair. : ) More

Bad experience General manager and service manager dont return calls, have to keep taking car back for same issues,, only good things are the advisors,, they were re General manager and service manager dont return calls, have to keep taking car back for same issues,, only good things are the advisors,, they were really nice, had bad experience after purchasing car as well with sales. First experience with Honda probably my last More

Great service getting me in and out quickly I had an issue with my CRV that could make it impossible to drive my car safely so I took it in without a scheduled appointment. Aaron was aware of a I had an issue with my CRV that could make it impossible to drive my car safely so I took it in without a scheduled appointment. Aaron was aware of an outstanding service bulletin related to my issue and got me in and out in under an hour so that I could safely drive my vehicle. More

Great Customer Service Aaron Roberts was excellent. He was informed and handled my service visit professionally, but friendly at the same time. Aaron's commitment to outstan Aaron Roberts was excellent. He was informed and handled my service visit professionally, but friendly at the same time. Aaron's commitment to outstanding service is what keeps me coming back. I highly recommend this service department. More

Aaron's great customer service Aaron greeted us today when we brought in our Honda Odyssey. He was helpful and communicated everything we needed to know. Very professional and dep Aaron greeted us today when we brought in our Honda Odyssey. He was helpful and communicated everything we needed to know. Very professional and dependable service! More

They care I've worked with Aaron Roberts for maintenance on my car and he's been awesome. He's made sure that all of my car needs have been taken care. Aaron is I've worked with Aaron Roberts for maintenance on my car and he's been awesome. He's made sure that all of my car needs have been taken care. Aaron is great with providing updates and does everything possible to make sure my experience with Honda is top notch. Recently I had to drop my car off for service and i was in range for the shuttle service. I called and Aaron sent someone to pick me up and the wait wasn't long at all. The customer service is excellent. More

Completely satisfied I arrived on time and I was greeted by Aaron Roberts right away. I was told my wait would be 1 hour or so and it was complete within 45 min. And I rec I arrived on time and I was greeted by Aaron Roberts right away. I was told my wait would be 1 hour or so and it was complete within 45 min. And I received a car wash. I left a happy customer. Aaron was also pleasant. More