Ed Napleton Honda St. Peters

Great Team to work with I had went to St Louis to purchase a Vehicle and as had happened before was told one thing and the Vehicle was rust and Bondo actually was leaving tow I had went to St Louis to purchase a Vehicle and as had happened before was told one thing and the Vehicle was rust and Bondo actually was leaving town and spotted a Vehicle on there lot stopped in I admit was not in a good mood but when I walked in the Manager talked with me and introduced me to Aaron Roberts and by the time we were done it was like we had been friends for a long time Very great to work with and now I can say I own one of the nicest vehicles I have ever owned Thanks Aaron for all the work you put into this deal and then even coming in on your day off so it would work for my schedule I Highly recommend More

Great Sales Team We've recently leased a new 2018 CR-V from this dealership and the process was flawless. We dealt with Aaron Roberts who treated us right. The Finance We've recently leased a new 2018 CR-V from this dealership and the process was flawless. We dealt with Aaron Roberts who treated us right. The Finance director was great and acted with professionalism. The negotiation process was transparent. Great experience ! More

First car I got my first car with Aaron, he was so nice and very helpful thank you so much to you and the workers. I love my new car!!!! I got my first car with Aaron, he was so nice and very helpful thank you so much to you and the workers. I love my new car!!!! More

Great Experience I feel very confident about purchasing a car from Aaron Roberts at Napleton Honda in St. Peter’s. He took his time and made sure I understood what I w I feel very confident about purchasing a car from Aaron Roberts at Napleton Honda in St. Peter’s. He took his time and made sure I understood what I was purchasing and was comfortable with my decision. I would recommend Aaron to anyone interested in purchasing a car at Napleton Honda. Thank you for the great assistance Aaron!!! More

Rude-Inexperienced Sales Rep This could've been their easiest sale ever! I already owned a 2015 Honda CR-V and loved the look of the new 2018 CR-V's. I had popped in the previou This could've been their easiest sale ever! I already owned a 2015 Honda CR-V and loved the look of the new 2018 CR-V's. I had popped in the previous week just for a quick look. So, I stopped in again late on a Saturday evening. This time the sales rep, Brion, took me for a test drive. He was pretty nonchalant, seemed tired & didn't offer any product information. However, IF I asked a question he would answer it. I remember thinking that he didn't seem interested in selling the car. Nor did he possess much product knowledge. When I sat down at his desk, his co-worker began to tell me all kinds of neat safety things about the CR-V! I told him that I was interested in having my car appraised. Isn't that a big "buying sign"?? He came back saying that they would give me "between" $16K & $18K for my car. I told him that Kelly Blue Book's value of my car was $19,104. He told me that KBB was just an "opinion"!! I found out later from the GM that they were a 3-man operation and hadn't taken the time to appraise my car because they were short-handed & didn't know if I were serious enough for them to invest the time for an appraisal!! This interaction led to 2 or 3 days of back and forth phone calls (damage control) between myself & the GM. He wanted to know what he had to do to get my business. He initially said that he would take $30,000 for the CR-V., which was advertised online for $31,000. So, I made him an offer of $28,000 plus the KBB price of $19,000 for my car. He declined the $28K offer. After the horrible customer service and the many days of phone calls, Napleton Honda just basically wanted to do DAMAGE CONTROL. When you ask, "What can we do to get your business"? You should counter the customer's offer and then bend over backwards to leave that customer with a good feeling about your dealership. I spent my money elsewhere. The new motto: "Napleton's needs Customer Service Training" More

Great Quick Service Aaron and the guys at Napleton made for an easy pleasant car buying experience. They had the car ready when I showed up, negotiation was quick and sim Aaron and the guys at Napleton made for an easy pleasant car buying experience. They had the car ready when I showed up, negotiation was quick and simple. Aaron was very knowledgeable and took the time to show me all the new technology and how to work it. Very happy and satisfied with my new vehicle More

Great Experience I bought a new new car yesterday at Ed Napleton. Aaron assisted us. I was pleased with his no pressure style and excellent knowledge. I would recom I bought a new new car yesterday at Ed Napleton. Aaron assisted us. I was pleased with his no pressure style and excellent knowledge. I would recommend him to others for sure. More

Excellent car and excellent service! I purchased my first new car (honda odessey) recently from Ed Napleton Honda with excellent sales associate, Aaron Roberts. He was very nice and helpf I purchased my first new car (honda odessey) recently from Ed Napleton Honda with excellent sales associate, Aaron Roberts. He was very nice and helpful. He answered every question I asked. And showed me the new functions of the car. He also gave me very good discount. It was a fantastic experience to me to buy a new car for the very first time. Thanks, Aaron and also your colleagues. More

Great car, great service! I recently purchased my first car, a Honda CRV, from Ed Napleton Honda with sales associate, Aaron Roberts. He was very helpful, easy to talk to, and I recently purchased my first car, a Honda CRV, from Ed Napleton Honda with sales associate, Aaron Roberts. He was very helpful, easy to talk to, and didn't pressure the sale like most car salesmen. He made the whole process much less stressful than what I anticipated and I couldn't be happier with my car and the service. More

Awesome vehicle and service! I recently purchased a Honda Ridgeline (RTL-T, Sport Package) from Napleton Honda in St. Peters, MO. My sales associate, Aaron Roberts was a great gu I recently purchased a Honda Ridgeline (RTL-T, Sport Package) from Napleton Honda in St. Peters, MO. My sales associate, Aaron Roberts was a great guy and always courteous! The sale went very smooth and I LOVE the truck. I've had a couple of initial hiccups (floor mats, etc.), but Aaron and the team took care of me very quickly (and then washed my truck afterwards. More