Ed Napleton Honda St. Peters

Great dealership Manager Ravonda Price was very helpful with answering my questions about a vehicle loan process. I appreciate her being polite and professional. Thank Manager Ravonda Price was very helpful with answering my questions about a vehicle loan process. I appreciate her being polite and professional. Thank you so much! More

Great Experience Bought a new SUV and salesman Robert Allinger did a great job. Listened to what we had to say and found exactly what we wanted. Sales manager agreed t Bought a new SUV and salesman Robert Allinger did a great job. Listened to what we had to say and found exactly what we wanted. Sales manager agreed to a fair price and Finance manager got a great rate! They all treated us well and made the buying experience comfortable and stress free. More

JOEL WAS OUTSTANDING Wow! What a great experience! Joel helped from the test drive, to even getting the car cleaned! All from the General Manager! That's dedication! Wow! What a great experience! Joel helped from the test drive, to even getting the car cleaned! All from the General Manager! That's dedication! Can't wait to send friends and family to Joel and Ed Napleton Honda. More

Terrific It's been nice dealing with Ed Napelton Honda. They gave me all the information that I needed without the back-and-forth, very transparent thanks aga It's been nice dealing with Ed Napelton Honda. They gave me all the information that I needed without the back-and-forth, very transparent thanks again you're always be the first place I go to get a great Honda More

Thank You Ken Culver was my salesman who helped me purchase my 2017 Honda Accord LX. He also helped me in 2012 purchase my previous car. - Honda Civic LX. Ken i Ken Culver was my salesman who helped me purchase my 2017 Honda Accord LX. He also helped me in 2012 purchase my previous car. - Honda Civic LX. Ken is incredibly patient in helping me choose between a Civic or an Accord. When I decided on the Accord then came the steps on negotiating a price for my trade in. Ken was patient enough to break everything down for me more than once and answer all of my questions. When we finally agreed on a trade in price, I test drove the car again and he answered all of my questions and also stayed and showed me all of the accessories that the car came with and how it worked. I did this Process without my dad bc being female I was certain that I would not get a fair deal. When I showed my dad the breakdown of EVER he was actually very pleasantly pleased with everything and had no feedback bc Ken covered everything. If I were to EVER come back I would definitely call and have Ken wait on me. Great job once again, Ken. More

Great service department The service department is great. In fact, I've recently moved out of the state and when I need an oil change, tire rotation, or any other maintenance The service department is great. In fact, I've recently moved out of the state and when I need an oil change, tire rotation, or any other maintenance service, I plan a trip back to St. Charles just to have my work done there. Everyone is so friendly and knowledgeable. I often have Annette as my service person and she's so great at explaining everything to me! She lets me know what work needs to be done, what will be coming soon, and any new concerns they have found with my car. I feel like she cares about my car as much as I do! I can't imagine going anywhere else. More

Used car sales gimmicks Had a disappointing visit to Napleton today. Based on all the positive reviews online I hoped this might be a great place to walk into to browse vehi Had a disappointing visit to Napleton today. Based on all the positive reviews online I hoped this might be a great place to walk into to browse vehicles, and maybe even make a purchase today if they had something we liked in stock. I was very pleased with the knowledge of the sales rep and his courtesy and friendliness. He was new so wanting to help him out we spent quite a bit of time answering all his questions and letting him fill out paperwork before he was finally ready to point us to a vehicle that would fit our very specific stated requirements. After we balked when he showed us a row of nice vehicles that all had a sticker price above our range, he checked with the manager and then assured us that they would be able to work a deal within our price range for any of those vehicles. We were thrilled and test drove and then asked for their best price on our favorite of the vehicles as well as the one that the sales rep said should be the lowest priced of the group, and then were extremely irritated when the sales rep and manager responded with pricing on both that was above the price the rep had originally said they could stay under. We had been at the dealership for almost 2 hours by then, and had another obligation to attend to, so we walked out at this point feeling extremely frustrated. The manager stopped me on the way out to see if a deal could still be made, and when I expressed my frustration, he said he would text a better price later in the day, but he never did. The selection of cars was actually great, and the pricing they did offer wasn't bad considering those particular vehicles specs, but the seeming lack of ethics or I guess at best the glaring miscommunications between management and sales staff left us with a very bad taste about the visit. More