Ed Napleton Honda St. Peters

A Team Effort My actual sales person was Bob Muñoz! A very attentive person. Rick was there to reinforce and assist Bob throughout the entire process! These guys al My actual sales person was Bob Muñoz! A very attentive person. Rick was there to reinforce and assist Bob throughout the entire process! These guys all made it easy to purchase! Thank you Bob, Tom, Ryan, and Rick! More

Great Experience We had a great experience buying our new to us Honda. We worked with Ken Culver and he was the perfect mix of knowledgeable, helpful, and available t We had a great experience buying our new to us Honda. We worked with Ken Culver and he was the perfect mix of knowledgeable, helpful, and available throughout the process. We got a good price on our new car and on the trade. The team there was flexible and allowed us options throughout the buying process without the pressure you might find at other dealerships. They also had some good snacks and a TV to keep the kids happy while we worked the process. We needed some additional accessories and they came in quick and were installed promptly thereafter. More

New Civic Great service buying our new Civic! Matt C was extremely helpful! Civic is a great car and great price! Thanks for all of your help and to Amber also! Great service buying our new Civic! Matt C was extremely helpful! Civic is a great car and great price! Thanks for all of your help and to Amber also! More

Civic Lover I had visited other Honda dealerships in the area but ended up buying from Ed Napleton. Scott McNevin was very knowledgable and fun to work with not t I had visited other Honda dealerships in the area but ended up buying from Ed Napleton. Scott McNevin was very knowledgable and fun to work with not to mention getting a great deal on my new Civic. One of the easiest car buying experiences I've had! More

"Love My Odyssey" This is the second Honda Odyssey that we have owned, and we absolutely love it! Scott McNevin was very easy to work with, and probably the friendlie This is the second Honda Odyssey that we have owned, and we absolutely love it! Scott McNevin was very easy to work with, and probably the friendliest car salesman that we have ever worked with. We have referred some of our friends to Scott and they too had a great buying experience with him and the dealership. More

Excellent Service Scott McNevin was a huge help in finding me my first car. I have never bought a car before and he asked me all the right questions so that he could f Scott McNevin was a huge help in finding me my first car. I have never bought a car before and he asked me all the right questions so that he could find me the right car. Stress free transaction, I would recommend Ed Napleton and Scott McNevin to anyone wanting a great car. Emily More

Typical. Upon walking into the showroom, I was not greeted nor acknowledged. I had to find the receptionist and ask for someone to help me with preowned sales. Upon walking into the showroom, I was not greeted nor acknowledged. I had to find the receptionist and ask for someone to help me with preowned sales. Scott was assigned to me and shook my hand. I told him I was there to look at a preowned Jeep. He grabbed the keys and before we were even out the door to look at the Jeep, he was asking the payoff on my current car and what payment I desired. I told him that payment and payoff won't matter if I don't like the Jeep and that I would like to see the vehicle before we start talking about trading. All things aside, I liked the Jeep. They low balled me by $4000 on my initial trade offer. I stood up and said thank you and that I would be leaving. The manager came over and apologized that there was a computer error and it should be worth $4000 more. Absolutely ridiculous. These errors happen all the time I'm sure to take advantage of customers. We finally agreed upon a price for trade and for the new car that was agreeable. The finance manager came out and asked if there was someone that I wanted to use. I told them 3 different lenders that I have relationships with. After about 30 min, he returned to tell me that my rate came back at 4.54% from the lenders and that the best he could do would be 3.99%. I immediately called the loan officer at the credit union and she said "I just saw your app come thru, we sent it back at 2.49%"... At this point, I'm not surprised yet again, there must have been an "error". My whole experience with this dealership left a very BAD taste in my mouth. I felt like I was constantly trying to be taken advantage of and if I wouldn't have known better, I would have left in a bad situation. I would not suggest this dealer to anyone. More

No one cares after they get your money I bought a brand new vehicle from this dealership & even referred a friend, who also bought a new vehicle. During that process, there were plenty of s I bought a brand new vehicle from this dealership & even referred a friend, who also bought a new vehicle. During that process, there were plenty of salesmen, financing managers, etc wanting to help and close the sale and make money. Now that I've traded the vehicle in at another dealership, I've been contacting Ed Napleton to refund my extended warranty/gap protection since June 2015. I've faxed in all requested information, waited for it to come in the mail twice. Numerous people have given me excuses ( staffing turn over, not sure where my paperwork is, person I need to speak with is at lunch/ ofc is closed where my paperwork might be). Each person has told me they would call me back and didn't. I called them back, each time escalating higher (so I thought), leaving my contact information and never receive a response. I've moved out of state, so I can't just go there. Looks like I have to keep escalating. Is this how they treat people/ customers? BEWARE when dealing with them- after you leave the dealership, you won't be valuable to them any longer & that's exactly how they'll treat you. Hope you don't ever need anything from them again. More