Ed Napleton Honda St. Peters

They'll work for you! I had originally been working with another Honda dealership in the area in an effort to buy the car I wanted. Ed Napleton Honda gave me an offer throu I had originally been working with another Honda dealership in the area in an effort to buy the car I wanted. Ed Napleton Honda gave me an offer through an employee discount program at my place of work, and Amber Smith and Rovanda Price worked with me initially on that. When I arrived at the dealership, I was welcomed by Randy Lyman, who worked through the paperwork and assured me about all of my concerns and questions. Very quickly we had a car lined up to get traded to Napleton Honda, and in two days I was back in to take delivery. When I went for the financing paperwork, I met with Jeff (I think that was his name). We had a bit of a misunderstanding at first since I was intending to finance with the college grad program, but after running the numbers he saw that I would actually pay much more through that. I appreciated his effort to redo paperwork as necessary since he originally had done the appropriate paperwork for traditional financing. Before I knew it I was out the door in my new car! This dealership had great communication throughout the whole process, and I never felt like I was being mistreated or run through the ringer. They went the extra 'mile' to get the car I wanted from a hundred miles away. Their timeliness and communication was really appreciated. Furthermore, I came in the next week for a software update on the car, and the service department was friendly and helpful, though I don't remember who it was I talked to in service. More

Good experience We worked with Ken Culver to purchase our new car. Our experience was very positive and we will be returning to purchase cars from him and this dealer We worked with Ken Culver to purchase our new car. Our experience was very positive and we will be returning to purchase cars from him and this dealership in the future. More

Superior Buying Experience at Ed Napleton Honda I generally feel very intimidated walking into a dealership. This was not the case at Ed Napleton. I was in multiple times prior to purchasing my ve I generally feel very intimidated walking into a dealership. This was not the case at Ed Napleton. I was in multiple times prior to purchasing my vehicle and had quite a few questions. Scott was always willing to take as much time as was needed to fully answer my questions. The buying process itself was efficient, not rushed or pressured. I am very happy with my purchase and with my interactions with the staff. I would highly recommend Ed Napleton Honda! More

Regret!!!! Last month, I traded in my 2007 Toyota RAV4 (keep in mind, at this time I'm still making payments for this car.) for a 2015 Toyota RAV4 that this deal Last month, I traded in my 2007 Toyota RAV4 (keep in mind, at this time I'm still making payments for this car.) for a 2015 Toyota RAV4 that this dealership had. I know you must be thinking, "why are you buying a Toyota from a Honda dealership." Anyways... The sales experience was decent. I don't have anything bad to say about it but I wished I would read these reviews before purchasing my car from this dealership. It's been three weeks since I bought my car. Yesterday, I received a late notice from my previous Lien holder for the 07' RAV that I'm past due on my payment. I was confused so I contacted the dealership right away to see why they haven't sent my payoff to the 07' lien holder. No one could tell me why they haven't send my payoff to my previous Lien holder. They told that they will give me a call back. The whole day yesterday, I didn't get a call back from them. So I called again this morning and the person I talked to told me that he will ask the "girls upstairs" to look for it and he will call me back. I still haven't got a call from them. Do they understand that if a loan payment is late for 30 days, there will be a a late charge and addition to that it will effect the credit score of the customer's. Is this how they treat their customers? I mean how are they going to get referrals if this happens. For sure I'm not going to let any of my family or friends do business with this dealership. I so so so regret purchasing from them. More

Very Good I was working with Mr. Ciaramitaro and Mr. Jackson, they were very helpful and knowledgeable. Mr. Ciaramitaro had made several follow up emails and c I was working with Mr. Ciaramitaro and Mr. Jackson, they were very helpful and knowledgeable. Mr. Ciaramitaro had made several follow up emails and calls. I had a great buying experience. More

Inconsiderate and unprofessional I was interested in a used CRV from this dealership, had been in daily contact with Ravonda and set up a date and time to test drive the car. Explain I was interested in a used CRV from this dealership, had been in daily contact with Ravonda and set up a date and time to test drive the car. Explained to her how hectic my work schedule was, left work early to make the appointment. I arrived at the dealership and asked for Ravonda, waited for about 15 minutes, finally some random sales rep came back and informed me "Uhh, that car sold today". So to Ravonda, thanks for the lack of communication, thanks for your lack of consideration for my time, thanks for the unprofessional way you handled this situation and not even coming out of your office to be the one to inform me you that you didn't take the time of day to let me know that the car I was very interested in sold. You sent out some poor messenger that made sure I shoudn't be made at "The Messenger: If this is how they run their business, I can guarantee I will not be returning to this dealership. Gigantic waste of time! Lesson learned Ravonda, have the professional guts to admit you dropped the ball and should have contacted me to let me know the car was sold FACE to FACE. EPIC FAIL Lavonda, Hopefully this review you, Ravonda, a better salesperson, Value your potential customers time, because you lost your dealership a customer for life!! More

DO NOT BUY HERE. They are a STEALER DO NOT BUY HERE. They tried to insert a maintenance program into the deal that WAS not desired. Then they LIED to us that the maint program "doesn't DO NOT BUY HERE. They tried to insert a maintenance program into the deal that WAS not desired. Then they LIED to us that the maint program "doesn't cost you anything". xxxxxxxx. DO NOT BUY FROM THESE THEIVES. If you must buy Honda, SHOP ELSEWHERE.. I can only imagine they have screwed hundreds if not thousands of customers this way. More

Great buying experience Great experience buying my car from them. Sales rep was great to work with, no pressure. Finance dept was great as well. We were in and out of there Great experience buying my car from them. Sales rep was great to work with, no pressure. Finance dept was great as well. We were in and out of there in a couple of hours. More

Word means nothing. Don't honor USAA pricing and Veterans! My wife and I were looking to buy 2016 Honda Pilot. Being a Veteran I always use USAA car buying service. Since 2016 Pilot were so new, there was n My wife and I were looking to buy 2016 Honda Pilot. Being a Veteran I always use USAA car buying service. Since 2016 Pilot were so new, there was not a big discount via USAA on the car ($600). Ed Napelton was offering a dealer discount of $500 as well. I was good with the price of the vehicle and the discounts. We were miles off on my trade. They offered at first 17K for my trade. I told them I wanted payoff 21K. They told me my trade wasn't worth that much and they said look we ran your VIN and this is what it is worth. When I looked at the paper I knew right away they were lying to me about running my VIN. The paper work they showed me was for a base model Chrysler Town and Country and it didn't have any of the upgraded options that I had on my van. When I pointed this out to them they said "oh, well your options would only add $500 dollars so we will give you 17,500). Which I knew was a lie. I said no thanks and my wife and I left. I didn't get a half a mile down the road and they called me back and said they would give me payoff. Being frustrated with the whole process I told them I wanted to look at other dealers but I would get back with them. I shopped around and no one had the particular Pilot in stock that we wanted but Napelton. I emailed and text the salesman that I was ready to make the deal they said they would days prior. The sales manager then comes back and says "we will only give you 20k for your trade in, and $500 off the MSRP". I asked him what happened to deal we discussed days before and he told me that's the deal since I know you went and talked to Frank Leta Honda. Is Ed Napelton really that petty that they would be upset I talked to a competitor. I asked about $600 off USAA and he said this is the deal take it or leave it. I said well I will leave it then. He then hung up on me. The salesman text later and said hey we will give you the $600 and $500. I asked what about payoff on my van. He said they were firm on 20K that was the deal if I didn't want it they would take me off the contact list. I told him then go ahead and take me off the contact list. Days later Harley Wyatt emails me again stating they want my business. I emailed him back and said if you give me the deal that I thought we originally agreed to then ok lets do it. He emailed back and said they would only give me $500 off MSRP and now only 19K for my trade (and he called me bud). What an insult. The salesman Thomas Bechtel was nice. The sales managers lack professionalism and there word mean nothing. More