
Ed Napleton Honda St. Peters
St. Peters, MO
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Liars. Was in the market for a certain car. Found it on their website. Waited a week, still there. Confirmed with 3 people at the dealership that the car Was in the market for a certain car. Found it on their website. Waited a week, still there. Confirmed with 3 people at the dealership that the car was available and ready to test drive. Drove in...45 minute drive. They took my info, drivers license and insurance card. came back "awww that car sold MONDAY". Two days ago, and they still did not get it off the website. I drove round back and the car was there, with no plates and the price sticker/info still on it. I tried to notify Ed Napleton corporate and there is no wys to do that. The email I sent bounced back. I filled out a contact form, and that bounced too. More
Stay Away I agree with another reviewer that said, "Stay Away:. In addition to the extremely high pressure, they have added yet another dimension! As is high pr I agree with another reviewer that said, "Stay Away:. In addition to the extremely high pressure, they have added yet another dimension! As is high pressure is bad enough, they have added drama to the mix! The assistant manager came out and told me he we was having a really bad because he was not selling enough cars! Well I can tell him this, if they don't change their ways, they will not sell any cars! Keep doing what you are doing and you might as well close up shop! Not even going to mention how many times I said, "No" and how long they kept my keys, so that I could not leave! Subjecting me to even more high pressure! I would not deal with these people even if they were giving cars away! I would rather pay a bit more, than to subjected all crap! More
STAY AWAY. That is all I have to say. I was put into several high pressure situations here and they tried to force me to buy a car I was not ready to buy. They told me promised me 1 price, then when I several high pressure situations here and they tried to force me to buy a car I was not ready to buy. They told me promised me 1 price, then when I showed up to the dealership when they said they were going to give me a "great deal" at the "lowest price possible" it was way higher then the price they already promised. I would not trust them. They were very shady during the whole experience. Like I said, stay away, you never know if your getting a good deal and I would not trust the quality of their cars or their work. The only thing the sales manger was concerned about was getting his bonus and getting his Go Pro Camera for reaching his goal. More
I was short on time and I knew excactly what I needed so I called the dealership to make an appointment and give the salesperson background so we could get in and out with the least amount of painful "sales I called the dealership to make an appointment and give the salesperson background so we could get in and out with the least amount of painful "salesly" pitches. Ciara was so friendly and personable over the phone. She listened to what I needed, she offered me options and opinions based on her experience. When I got to the dealership Ciara had already pulled some options based on our call. She clearly answered all of our questions, she even gave a snack. I know that may sound silly, but just the fact that she took that additional effort to bring us a rice krispie bar vs telling us to visit the waiting room made us feel good about working with this dealer. We actually bought the first car we looked at. I will definately be back for my next Honda. More
We had a very good overall experience when purchasing our Honda Pilot at Ed Napelton. We found the staff to be very knowledgeable and helpful when trying to find a vehicle that fit our needs. There wasn't an Honda Pilot at Ed Napelton. We found the staff to be very knowledgeable and helpful when trying to find a vehicle that fit our needs. There wasn't any high pressure sales and we felt that Ed Napelton gave us an honest deal for our vehicle. We walked away very happy with our purchase. We will be returning to Ed Napelton to purchase our next new vehicle. More
12/19/2013 Good Morning! Currently, the 2010 Dodge Grand 12/19/2013 Good Morning! Currently, the 2010 Dodge Grand Caravan is sitting outside of Ed Napelton as my title was never provided and the temporary ta 12/19/2013 Good Morning! Currently, the 2010 Dodge Grand Caravan is sitting outside of Ed Napelton as my title was never provided and the temporary tags expired. This has been a great hassel for our family and there are many people from the sales floor aware of our situation. Michelle, the title associate, was of great burden with her lack of professionalism and rude nature. I will be rest assured to communicate the experience we have had with our St. Charles and St. Louis area community. My husband and I both work at Monsanto who employ over 5000 people across St. Louis and we have an open forum for retailer feedback. Today, I will be back to obtain a rental car from Keith and Lamarr from the sales floor then wait for my title. I will also be refinancing through my bank so that your institution and the financing partners do not get any more of our money. This has been a very disappointing experience to say the least. Sincerely yours, Jessica Hammonds & Family More
Please read my experience before you are swindled: My Please read my experience before you are swindled: My wife and I were shopping around for a Honda CRV and found one priced at $19,000 at Ed Napleto Please read my experience before you are swindled: My wife and I were shopping around for a Honda CRV and found one priced at $19,000 at Ed Napleton so we went to take a look. The car was priced at $22,000 on the lot, but we figured the price must have gone up. The salesman said he might be able to negotiate the price down to $20,000, but definitely not any lower. He and his manager talked us into taking it on a test drive, which is a good idea if you are planning to buy the car. During the test drive, we looked up the car on their website to learn more about it and saw it advertised at $19,000, which was $1,000 lower than our negotiated price. Confused, we called the salesman during the test drive and after waiting 15 minutes on hold, was finally able to talk to him about it. Without a good explanation, we returned the car, and told him we did not appreciate them trying to sell the car to us at a price higher than the advertised price. We told him that we wasted an hour discussing the price with him, only to find out that the website's price was lower than the lot price and the negotiated price. He did apologize for wasting our time, told us that he wasted his time too, and his supervisor then came over knowing we were frustrated. I remained as calm as possible because I did not want to upset the other customers around me. I received a poor apology, if any, and they offered the car for a price of $19,000 since that was the advertised price on their website. All in all, we were offered a negotiated price higher than what was advertised and told it was a good deal. I can only assume they were hoping to make extra money on the sale. When we realized this, They acted indifferently and moved on without a proper apology, as if it was not a real concern. More
Dan did a great job finding just the car we wanted, we knew the exact type of used vehicle we were looking for and he found a perfect match. The car was spotless and ready to go when we got to the dealer knew the exact type of used vehicle we were looking for and he found a perfect match. The car was spotless and ready to go when we got to the dealership. Everyone at Napleton was friendly and helpful! We will be back when the time comes to buy another vehicle! More
Demetrius Jackson should be nominated for Salesman of the Year. He will do whatever it takes to make the customer happy. One of the most friendly dealerships I've ever been in, and they are not close to wher Year. He will do whatever it takes to make the customer happy. One of the most friendly dealerships I've ever been in, and they are not close to where I live. Great customer service. Employees stayed late, 2 hours after closing to complete the deal! More