Ed Napleton Honda St. Peters

very informative very courteous clean dealership impressed me as wanting to gp out of their way to answer all questions I found them a pleasure to work with in helping me to decide what type of impressed me as wanting to gp out of their way to answer all questions I found them a pleasure to work with in helping me to decide what type of honda I am looking for... More

This dealership took care of problem. My warranty had run out but they went to bat with Honda Motor Company and got my car fixed. run out but they went to bat with Honda Motor Company and got my car fixed. More

I was driving from St. Louis to Oklahoma City when I had trouble with my Honda. I dealt with Annette at Napleton Honda west of St. Louis (St. Peters? O'Fallon?). They got my vehicle repaired in less th trouble with my Honda. I dealt with Annette at Napleton Honda west of St. Louis (St. Peters? O'Fallon?). They got my vehicle repaired in less than two hours for less than I was told. Great job, wish I lived in this area! More

I don't know if I am happier with my new Odessey or the friendly and knowledgable folks at Napleton Honda Having spent months trying to figure out what I wanted it came down to who would I buy from A friendly and knowledgable folks at Napleton Honda Having spent months trying to figure out what I wanted it came down to who would I buy from As with most people I have a love/hate relationship with buying cars Love saving money and hate the back and forth. Enter Frank Shaffer Save me money Make me laugh See me again and again If you are looking for a ghreat deal on an awesome Honda......Go see Frank Shaffer and tell him "Frank McCarthy sent me" More

Had a very pleasant experience at this dealership. It was like a breath of fresh air to have people treat me with respect. The sales manager, John Auen, certainly went the extra mile in every way possible. like a breath of fresh air to have people treat me with respect. The sales manager, John Auen, certainly went the extra mile in every way possible. I will for sure send friends and family to St. Peters! More

Spent 8, yes eight hours in the dealership. Waited patiently then ask if I could leave a deposit and go get a some lunch ( this was at 3:00). Told I would be next for finance which turned into anoth patiently then ask if I could leave a deposit and go get a some lunch ( this was at 3:00). Told I would be next for finance which turned into another 3 1/2 hours. Then I got upset so the "new GM" decided to be nice and do the paperwork with me. He was doing me a favor! I asked him to change the date that my payments would be due and he refused stating that I could pay whenever I wanted. This is the "new GM". He was a total jerk can can go back to Weat Palm Beach were he came from. My sale man Doug was good but not forceful enough to get me in within a satisfactory amount of time. I was the second to the last to leave the dealership as I watched many people move ahead of me to get into the finance dept. Oh, did I mention that I am a woman. Buyers beware, especially if you are a woman. More

April 8,2001 We have been trying to purchase a Honda April 8,2001 We have been trying to purchase a Honda Insight with a navigation system since February 23, 2011. This is the date on which we negoti April 8,2001 We have been trying to purchase a Honda Insight with a navigation system since February 23, 2011. This is the date on which we negotiated our deal (after a very unnerving “mistake” on the part of your sales manager) and gave the dealership our $500 deposit. We have yet to take delivery of this car or to even receive a reasonable response as to when we can expect delivery of the vehicle. This debacle began with the sales staff negotiating the price of the car from what, after a price had been agreed upon, they claimed was the WRONG invoice. The sales manager caught this mistake after a lengthy, back-and-forth negotiation and after we had agreed on a price. He then came out and told us that he had pulled the wrong invoice (one for a Civic instead of an Insight) and that the price would actually be about $2000 more than we had agreed to. LIE # 1 Our first thought was that this seemed to be a “bait and switch” tactic but since we are repeat customers, decided to renegotiate using the “correct” invoice. At this time, we were told that although the dealership in St. Peters did not have any Insights on the lot that met our specifications, there were TWO in Chicago and the dealer there (one in your automotive group) had agreed to a “dealer trade” and we should have the car within 3-4 days. On the day it was promised to us, we called to see when we could pick up the car, only to be told that the other dealer had “sold” our car. When we had called a day earlier, we were told that it was being driven down to St. Louis that day. LIE # 2. We have family in the Chicago area and they went by the dealership and the car was still on the lot one week later and the dealership here even told us that the car was still in the Chicago inventory one month later! We were then told that there were no other Insights in the region and that they would try to “divert one at port. We found out from some friends in the auto business that this was not true and that there were indeed cars available in the region, although maybe not within the Napleton automotive group. LIE #3 We made several calls, trying to get information about our car and the GM NEVER returned our calls. We finally went to the showroom to speak to him and were told he was “in a meeting.” Upon hearing this, we stated that we would wait and after 10 minutes of waiting, we told the floor people that if he didn’t come out to talk to us, we would join him in his meeting to talk to him. He finally came out, talked in his office and gave us a firm date of April 4th for delivery of our car. April 4th is today and, according to the sales staff, our car is still in JAPAN ! LIE # 4 By the time we finally do get the car, it will be almost time for the 2012 models to arrive and our car will be a year old! If we would have been told in the first place that our car had to be factory-ordered, we could have avoided all of these problems. But your GM does not communicate with his customers. We should not have to be calling your dealership to find out about our car- they should be calling us! We are buying an almost $24,000 car and have been treated like we are begging them to take our money. 2 Days later we receive a phone call saying "we can't locate your vehicle, thanks for your business." I went in to get a refund of our deposit and a Sales manager ( the same one who made the invoice mistake ) says he doesn't understand ....the car is due to arrive in 8 days. Amazing how a car built on 3/25/2011 could arrive at the dealer in 22 days!! Especially when they said it was still in Japan on 4/4/2011. 3 other dealers all said a car takes 40-45 days to arrive, and that is when there are no natural disasters going on in Japan!! Bottom line .... if you want lies and disrespect, this is the dealer for you. I don't choose to pay to be treated this way. Once you sign on the bottom line, they treat you like dirt. More

The salesman I had was a scam artist. I would never send my worst enemy to this dealer to purchase anything. My wife and I were treated like complete jerks. The service manager mike was extremely rude to my my worst enemy to this dealer to purchase anything. My wife and I were treated like complete jerks. The service manager mike was extremely rude to my wife. Hollie hung up on her when we were trying to get a problem solved that they caused. I will say though that the new GM Mark was very helpful in the end. More

Beware of the dealership. Do not sign anything they ask until you are sure what vehicle you are getting from them. The edge guard that they offer is a scam. Do not sign up for it. I purchased a Honda wi until you are sure what vehicle you are getting from them. The edge guard that they offer is a scam. Do not sign up for it. I purchased a Honda with them and my experience with them is bad. Go somewhere else if possible. More

We called the dealership due to good pricing (below blue book) on a hard-to-find vehicle. Over the phone, they were quite friendly, and willing to give us a good price on our trade-in. On the way to see t book) on a hard-to-find vehicle. Over the phone, they were quite friendly, and willing to give us a good price on our trade-in. On the way to see the vehicle, they called us 2 1/2 hours into our 5 hour trip and told us it was sold. We were unhappy. Half an hour later, they called back, saying it wasn't actually sold, because it was a non-binding agreement. So we went to look at the vehicle the next morning. This is the first example of their sleazy tradesmanship-they showed us her signed contract. They tried to sell it out from under her, when she had already put a down payment on it! Also, they include ridiculous fees on the contract, such as a $499 VIN etching fee. A VIN etching fee on a USED vehicle. They also included a $199 Administrative Fee, and another for $99 that I didn't see the name of. So, when you added all the fees back on, the price was above the blue book price-no deal at all. It took them 45 minutes to drive our vehicle and decide whether they would offer the $5500 they had already told us they would give us over the phone or not. They used strong-arm tactics, not returning our keys until we asked repeatedly. Worst of all, I was left wondering what they did to our car. It drove quietly into the dealership. It was making awful screeching noises that I had never heard before on the way out. Circumstantial, perhaps, but I mistrusted them enough to believe that they might have done something to it. That's not the type of person I want to do business with. Despite all this, we would have bought the vehicle if it was at all what it was represented to be online. It was not. To begin with, it smelled like they had used a wet dog, or possibly an old fish, to clean the vehicle. It looked decent from the outside, a few dents and dings and paint scratches. However, it appeared that the vehicle had been in a front-end accident that was not reported. They then had the gall to print off the CarFax report from another vehicle we were looking at and point out every single hole they thought they saw. And the cherry on top-Honda called me the next day to ask about the 2010 CR-V we'd made an offer on. We did not look at any such Honda, nor did we make any offers on one. The salesman evidently put that in to pad his numbers and put our name on it. How much more shady can you get? Overall, the dealership is dingy and dirty. Our salesman looked like he was wearing a suit he'd borrowed from a hobo. It was a poor overall experience. I would not go back; I would not recommend them to my friends or my enemies. More