I have driven Hondas for fourteen years and never had one in for mechanical repair. I generally keep to the 3,000 mile oil change rule and always go to Napleton for service because they know my car and remember my name. I bought a beautiful Civic (Urban Grey) in 2014, which I loved, but the interior kept staining for some unknown reason. I talked to Cole in service about it because after I tried to remove stains, and had it professionally detailed to no avail, I took it to Napleton last summer, and Cole worked on it for a week and a half and finally it looked pretty decent after $250.00. Honda Company would not take responsibility even though others had the same problem. True, I had spilled water on the passenger side, but I carry towels with me and wiped it up immediately. When I took my 2014 in for an oil change on June 12, Cole was surprised to see the seats were as bad if now worse, than last year. He talked to some managers and came up with solutions from new seat covers to dying the seats, none of which pleased me at $2,000.00. He was thinking ahead and was right with me -- a new car. Right behind him stood the epitome of salespersons, Claire Bollan. Some people might think this was a ploy to get me into a new car, but Cole and I have become friends over the years, and he knows how I weigh the costs.
Claire is a go getter who works like a genie. We talked for a short time, she took us outside and showed me exactly what I didn't want and then walked me over to what I never dreamed of: an Obsidian Blue 2020 Civic with a rocket ship dash, ergonomic interior, hidden spaces for phone chargers, blue tooth , electric parking brake, voice command system, etc. Apparently a team of managers got together and gave me a very good trade in for the 2014 and various options for buying or leasing to make my new beauty affordable. Before my husband and I left, we met all the managers and were encouraged to call them at any time for any reason.
Although I lived in South County, I started doing business with Napleton because I taught at Lindenwood University in St. Charles. I am now retired and live in Kirkwood, but I feel like the Napleton team is family, and their newly remodeled showroom is home. They are worth traveling the extra miles.