Ed Napleton Honda in Oak Lawn

My daughter and I visited Ed Napleton Honda Oak Lawn in August 2025 to purchase a used car listed at $12,000. What should have been a straightforward process turned into one of the most unethical and intim August 2025 to purchase a used car listed at $12,000. What should have been a straightforward process turned into one of the most unethical and intimidating sales experiences I have ever had. First, they attempted to inflate the price by adding so many unnecessary fees and add-ons that the total reached $21,000. After I objected, they removed some charges but then added others to bring the total down to $16,000. When I said no, they added a $1,000 touch-up paint kit and a $1,995 “pro alarm,” both marked with asterisks as add-ons. When I questioned the paint charge, the salesman initially brushed me off and said he “couldn’t do anything about it.” When I pressed further, he acted surprised that it was even listed, and only then did he remove it. Immediately afterward, the alarm fee appeared. The salesman insisted I had to pay for it because they personally installed it, but I explained that should have been included in the sticker price because it was already on the car. He eventually took it off, clearly irritated. From there, the experience only worsened. The dealership began changing financing terms without explanation, refusing to answer direct questions, and giving me attitude when I asked for clarity. When I said I wanted to step outside and call my husband, I was followed to my car, which felt extremely intimidating. Both my 20-year-old daughter and I felt unsafe and pressured throughout the process. Disappointed because we loved the car, ultimately we chose not to move forward because of these unethical practices. No customer should be subjected to manipulation, hidden fees, or intimidation. Based on my experience, I cannot recommend Ed Napleton Honda in Oak Lawn, and I strongly urge potential buyers to review all paperwork carefully and be cautious. More

nicole was super nice and professional although i did not purchase she was able to help me and my niece look over honda crv purchase she was able to help me and my niece look over honda crv More

Nicole was super helpful with my purchase ask for her if you need a vehicle she was friendly you need a vehicle she was friendly More

Nicole was very helpful. Sweet and kind and explained everything even if I still had extra questions Sweet and kind and explained everything even if I still had extra questions More

Let me start off with the conclusion, stay away. I have gone to this place three separate days in a row and I have dealt with a different person every single day, sometimes even two different salesp I have gone to this place three separate days in a row and I have dealt with a different person every single day, sometimes even two different salespeople in the same day. They ran the gamut from extremely aggressive and pushy to the point of being insulting to being completely uninterested and never following up with a promise to provide a link to the financing application, to being super friendly at first but then appearing shocked when I would question why they had no service records for a vehicle because apparently it it boggles the mind that a dealership would inspect a vehicle when they get it and keep records of this, to again not sending me the requested information. The sales manager apparently has only one approach to negotiation, which is to respond to your very first offer with a final offer written in big letters on a sheet of paper and take it or leave it, buster. Finally earlier today I called the finance department to try to cut through the red tape and ask if they even are actually set up to apply the federal EV credit towards the purchase pricel; a woman answered who seemed confused as to what I was asking, only to take my information and say she'd call me back - spoiler, still waiting on that call. Finally, on day four of this ordeal, I was contacted by a salesperson by email asking if I was still looking. Being a menace to myself, I responded and said that I still wanted to talk about this vehicle. I therefore called and asked for the salesperson who signed the email; the receptionist said they have no such salesperson. Puzzled, I asked to speak to someone else; someone else did pick up the phone and then said the sales manager was on it and was going to call me. And so he did later in the morning. We ended up striking a deal and agreeing on a price and I asked him to bring the process forward; he said he was going to work with finance and get back to me within the hour. Within the hour, he called me to tell me that without him knowing, the Internet Sales Manager TOOK A DEPOSIT ON THE CAR AS I WAS CALLING EARLIER AND TRYING TO TALK TO ANYONE IN SALES AS NOTED ABOVE FOR FOUR DAYS STRAIGHT. Then, instead of saying hey, you came here three days in a row and this has been aggravating for you, we will honor your place in line, the sales manager, the Internet sales manager and the general manager all decide that the ethical thing to do was to "not disappoint yet another customer" and to let the guy with the deposit proceed. As a consolation prize, I was told that if the process fell through in a couple of hours I would be allowed to take another stab at it. Of course the other guy closed the deal and purchased the car, and then - because why not go for broke - I am offered a car with a completely different trim level and in far worse condition instead. When I reported the car being a shambles - as I did the day before to the salesman during the test drive - I was told "the porter pulled the car up and looked it over and it looked fine". I proceeded to provide pictures I took the day before showing a warning sign clear as a bell on the dash, with a message "SERVICE REQUIRED". Never mind that as soon as you drive off the dash displays an error with the front parking sensors and later with an inability to read the road signs. I have no more words. The above should speak for itself. RUN AWAY, FAST. More

This dealer gives the Honda name a horrible reputation. Their managers are NEVER around. ALL calls are sent to voicemail. The sales rep have HORRIBLE customer service and the service department needs all N Their managers are NEVER around. ALL calls are sent to voicemail. The sales rep have HORRIBLE customer service and the service department needs all NEW STAFF! They only care for their pockets. They DO NOT cater to the needs of the customer. I went there for oil change, they did not honor the maintenance plan. I called the maintenance plan provider and was told there was NO REASON why they would turn me away. Well they did. I would advise people to AVOID, AVOID, AVOID this dealer! You've been warned! More

If you're in the market for a new or used car, I highly recommend asking for Nicole. She's a true gem, and I’ll definitely be sending friends and family her way! recommend asking for Nicole. She's a true gem, and I’ll definitely be sending friends and family her way! More

Nicole took the time to answer all my questions and made sure I felt confident in my decision. Her friendly attitude and genuine care really stood out. I highly recommend working with Nicole if you're looki sure I felt confident in my decision. Her friendly attitude and genuine care really stood out. I highly recommend working with Nicole if you're looking for a smooth and enjoyable car-buying experience! More

Nicole was super helpful in the purchase of my new vehicle. Ask for her! She explained all questions vehicle. Ask for her! She explained all questions More

Great at giving insight about the cars, leading to making a sound purchase. Very honest as well, will help you find your car. !! 10/10 would recommend Eric a sound purchase. Very honest as well, will help you find your car. !! 10/10 would recommend Eric More