Ed Napleton Honda in Oak Lawn

Thank god for Honda, and because of that, Honda Napleton in Oak Lawn. The service is fantastic and there is never a glitch in anything. I always hear people complain about the bad quality of customer servic in Oak Lawn. The service is fantastic and there is never a glitch in anything. I always hear people complain about the bad quality of customer service that people deal with at other dealers, but here I come in with my head high because I know that I can look up and know that i'm in the right hands. The employees here are beyond kind, and always on a personal level. They're never rude and always listen to what you have to say, and if there is a problem they WILL take care of it. Once I came in to pick up a part for my car, and I didn't know what it was on the top of my head, and I ended up getting it for free, which was totally unnecessary because there were no problems. Sometimes they're a little over-considerate and kind. They go an extra mile to make you happy, & that's a plus. Unlike other dealerships, I was greeted by a salesman who listened to my criteria, and showed me what I asked for all with a great price. I came in to get my oil/filter changed, and I was seated right away and got to business. Though may I mention that when I shot a email through the website, within 15 minutes have I gotten a phone call. That was by far the most impressive thing i've experienced. I think that all in all, the customer satisfaction is by far the most important thing, and here you'll never be disappointed. The staff at Ed Napleton Honda treated me like a boss. I will be sure to be back to buy my next & 3rd Honda from them. :) More

From the moment i say the car i wanted on Ed Napleton's website i wanted more information. Sandi and Dede contacted me right away by phone and email. After a few shared emails and phone calls i saw myself website i wanted more information. Sandi and Dede contacted me right away by phone and email. After a few shared emails and phone calls i saw myself walking through their doors. I was greeted and introduced to Joe. He asked me some questions, ran my credit, we went for a test drive of the car and lo and behold i was signing papers for my first vehicle. Their customer service and kindness were great. I couldn't ask for anything better. Before contacting Ed Napleton i went to another dealership and i was sorta brushed off. They saw a younger person with not that much established credit and they were thinking "oh i'm not getting a sale" well guess what, at Ed Napleton of Oak Lawn they didn't see that. They worked with me and didnt judge me. I would recommend Ed Napleton of oak Lawn to everyone. Don't be discruged by the firs dealership that says no because once you walk into Ed Napleton's doors of Oak Lawn you'll be walking out with your very own car. Thank you Ed Napleton, Joe, Sandi and Dede. You will defiantly see me again soon! More

I want to thank Craig for all he did to make me feel comfortable when my CRV did not start. Craig went above and beyond and gave me the number of a tow company that was efficient and effective. Craig comfortable when my CRV did not start. Craig went above and beyond and gave me the number of a tow company that was efficient and effective. Craig also helped me when I came in for an oil change, and was knowledgeable, efficient, and personable. =) More

I recently bought a 2009 Honda Accord from here and am not particularily impressed with them. First off, I was buying a used car with an already advertised price on their website. When we finally got down not particularily impressed with them. First off, I was buying a used car with an already advertised price on their website. When we finally got down to doing the negotiating, a destination charge and another $850 for equipment already on the car was added it to the math. A detination charge on a used trade in? An additional charge for equipment already on the car? When asked about it, I was told by Kurt (the used car sales manager) that the destination charge was standard and he "couldn't take the equipment off the car". I should have walked out then, but I was frustrated and spent a lot of time already and proceeded on. We finished up and I took delivery of the car. The NAV DVD was missing but was given a We Owe sheet and told a new one would be ordered and they would call me when it arrived. Three weeks later I called and talked to Ken R, my salesperson. He checked on it and told me that it was ordered but had not come and they would order another. How do you order something and it just not come? I agreed and later that day Ken called back saying they had one and that I could get it whenever. I went in the next day and they DVD was from a 2007 and didn't work in my 2009. So now they wanna order another one but can't actually order it for a few days. xxx? Can't order it for a few days? Finally I got pissed and demanded something get done as we had been pissing around for over a half hour and it still hadn't been ordered. I then asked if they could take one out of a car on the lot and was told that newer ones wouldn't be compatible. Again wft? Apparently they are full of xxxx or ignorant. I then asked how I upgrade my maps if newer versions don't work, but no good answer. FINALLY, Kurt got one from a new 2011 and guess what? It worked. Who would have thought. I would think that after xxxxing things up so bad the first time that getting one from another car would have been a thought that came to mind without me bringing it up. They seem more concerned with the sale then with the service. On top of that, the bluetooth was locked by the previous owner and I could not access it. No one had a clue how to resolve it or understand the exact issue. I told them that I researched it online and they needed to hook a compluter up to it and reset it that way. They didn't listen and had a salesperson try it the same way I explained it did NOT work the first 15 times I explained it. They did have ONE guy who apparently knew how to do it, but he wasn't in that day. Figures. I haven't have it resovled yet, but will have to go back as he needs to, guess what, hook up a computer to it. The car is ok, but the the general lack of knowledge and common sense at this place is extraordinary. More

I started my research online and found the brand civic I wanted. I requested availability online and that is when I recieved a quick response from the Internet Manager Sandi. She was friendly and I made an wanted. I requested availability online and that is when I recieved a quick response from the Internet Manager Sandi. She was friendly and I made an appointment to come test drive the Civic. I was treated with respect immediately. Of all the dealers I went to Napleton were the only dealer that opened the hood and showed me the engine.( Thanks Frank) I had no idea what I was looking at but it was nice to know where I could fill my washer fluid:)since this is all I am really going to be doing under the hood. ( It is a honda after all ) Steve the Store manager made sure I was satisfied with the process and made my first oil change appointment for me before I even left. God knows I need the reminder. lol All in all I am so thankful I came to Napleton Honda. Thanks for all you do - Sandi - Steve and Frank - ps - if your're a woman this is the store you want to go to More

recently i was shopping for a car and stopped in at this dealership after visiting SEVERAL others in the area. tony enthusiastically meet me as i was getting out of the car & delivered top notch customer se dealership after visiting SEVERAL others in the area. tony enthusiastically meet me as i was getting out of the car & delivered top notch customer service. i was just looking and he convinced me that now was the best time to buy. More

My experience with this dealership and it's sales team exceeded my expectations. It was an difficult time in my life and I needed to get a new car. My old car had too many memories and made it hard for me exceeded my expectations. It was an difficult time in my life and I needed to get a new car. My old car had too many memories and made it hard for me to trade it. The sales & finance team was very accomadating and we worked out a great price on my new Odyssey. Tony was very patient with me on every aspect of the sales process. I never felt pressured into making a quick decision on anything. We did look st other dealers of different makes and I was very upset at Toyota especially. Tony had no problem giving me a quote on my trade-in so I knew how much it was worth before I even started a deal on my new Odyssey. The other dealer would not even look at my trade-in. In this day and age money is a concern and Tony understood completely and made the deal happen. Then Tony introduced me to his sales manager Kurt who reinforced what Tony had already made a sincere commitment to do. By the time I got into the actual finance it was as easy as sign here, here & here. I was on the road in NO TIME & am Very satisfied with this dealership! Thanks to Tony, John & Kurt I will send all my friends and family to this dealership for any new or used car purchase!!!! More

I was introduced to an inexperienced sales associate by the name of Dan Grant. I corresponded with Mr. Grant over a span of two weeks and received a quote from this dealership regarding at Honda Accord LX. the name of Dan Grant. I corresponded with Mr. Grant over a span of two weeks and received a quote from this dealership regarding at Honda Accord LX. I informed Mr. Grant of the amount of my down payment and that I will be trading in a vehicle. I also informed Mr. Grant of what monthly payment I could afford. I was quoted an internet price for a 2011 Honda Accord LX for $19,438 (before tax) at 1.9% financing. I informed Mr. Grant that I would like to the LX-P brand and I was informed that there would be an $1,800 dollar difference in price. I further informed Mr. Grant that if I could not afford the LX-P with the monthly payment I requested then I would not be interested in the deal. I was assured that a deal was complete and that I would be driving away in my dream car. On the evening of October 15, 2010, I arrived at the dealership and was blind sided by the events that were to come. I was told by Mr. Mario Rapacz that the internet price that I was quoted was incorrect. Furthermore, Mr. Rapacz took over my conversation with Mr. Grant due to his inexperience. For over two hours I discussed with Mr. Grant and Mr.Rapacz about my wishes and even expressed that I wanted to leave. By this time I knew that I was not going to purchase my dream car. I was pressured into purchasing a pre-owned certified 2010, Honda Accord LX-P with 4,000 miles on it. I was told by Mr. Rapacz that the vehicle passed a 180 point inspection and was certified by Honda. I placed $5,000 dollars of my own money down and the value of my trade-in. I purchased the car with an extended warranty of $1,100 and was never offered a Honda extended warranty. The car was also handed over to me with the gas gauge on empty and after purchasing this vehicle my first stop was at a local gas station. I was promised gas the next day by Mr. Grant but was later told that only new cars get gas. I also did not receive two keys when I was told I would be receiving them the same day of my purchase. During the Afternoon of October 16, 2010, after visiting my aunt in a nursing home, I discovered a prominent dent that appeared to be rusting on the rear right door. The dent was not noticeable during the time of purchase and if I had seen this dent or was informed of the dent I would clearly have not purchased the vehicle. When I discovered this dent I was extremely upset and felt that I was taken advantage of by this dealership. It felt like a fell into the stereotype of how car salesmen treat women buyers. For two days I agonized and cried over this purchase wondering how one of the top car manufactures in the world has a dealership that would resort to having dealers misrepresent their product. On October 18, 2010, I made a trip to the Ed Napleton dealership and showed the dent to Chris Dazzo the used car salesman. Mr. Dazzo offered to fix the dent however, I did not want the vehicle anymore because of the fact that a dent was there and the damage was never reported. I would also think that a vehicle with a very noticeable dent would not pass Honda 180 point inspection. I was so displeased and dissatisfied with my car buying experience at this dealership, I asked Mr. Dazzo if he could void the deal and that I can have my down payment back in exchange for the car. I was told by Mr. Dazzo that I was locked into the purchase and that he could not void the deal. So instead I had to purchase a 2011 Civic and trade in the Honda Accord. The dealership did not add my $5,000 dollar down payment or my trade-in value to this new deal, which I believe was unfair and unethical given this situation. I lossed over $5,000 and am in the process of filing a complaint to the BBB and Attorney General Lisa Madigan!! More

I was looking to purchase a new 2010 Honda CR-V 4WD so I called 4 different Honda dealers and right from the start Ed Napleton Honda gave me the lowest price (and this included add'l items to the vehicle be called 4 different Honda dealers and right from the start Ed Napleton Honda gave me the lowest price (and this included add'l items to the vehicle being included in the price like wheel locks, mud guards and trunk tray). After reading some of the reviews for this dealership I was a little skeptical about giving them my business. I told the manager over the phone I wanted this car and did not want any surprises when I walked in the dealership. The price I was quoted was the price I paid and from the moment we walked into the door the experience was exactly what I had expected. They didn't have the color car I wanted so they got it from a different location and drove it to the dealership that day and within a few hours I was on my way home with my new car! Frank our salesman was a joy to work with, he was patient with me and answered all of my questions and didn't make me feel rushed. He called me the next day to see how I was enjoying my new Honda CR-V. The finance department explained all of our options for extended warranties and other extras and I didn't feel pressured to buy anything I didn't feel I needed. Everyone I had come in contact with was professional and made me feel how a customer should feel--like they are a priority! I am a picky person and all of my expectations were met; this is why I would recommened Ed Napleton Honda to my friends and family. They earned my business!! More

I was going to trade in a vehicle under the CARS government program for $4,500 + about $100 scrap value to lease a new Civic. I asked if they would honor the lease currently offered by Honda for a C government program for $4,500 + about $100 scrap value to lease a new Civic. I asked if they would honor the lease currently offered by Honda for a Civic DX-VP. The Downpayment on the lease was like 1800 or 1900, which leaves $2,700 from the $4,500. Suppose taxes were (10%) $1,700, that leaves $1,000, which is more than title and fees. So I am expecting my monthly payment to be even less because I am paying more upfront. The salesman said he had to to go to the finance department and run my credit to give exact figures, so he came back from the finance guy with a figure that's like $60-70 more a month. So, I asked the finance guy to show me the math and he was going fast and talking fast, I could tell he was trying to confuse me and not let me follow. The finance guy tried to fudge the numbers, they wanted to give me an LX model, and charge me the whole difference, even though this is only a lease so Why would I pay the whole difference like a buyer instead of just a little bit more to lease a slightly more expensive car? He literally said this car is 1100 more, so divided by 36 that adds $30 a month more; and he didn't subtract the $500 suggested dealer contribution to reduce the net capitalized cost. And somehow he was trying to tell me the $4,500 downpayment would not cover the 1800 down-payment and taxes and fees. I left. They offered it to me when I was leaving for less, but I was already uncomfortable and I don't like to be rushed and not have time to think. For example, only when I thinking about it later did it occur to me "why is he trying to add 1100 to LEASE a car that is 1100 more? If I am paying $7000 to lease a 17000 car for three years, shouldn't 1100 more only add about 500 to the lease?" More