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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,528 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,528 reviews
February 23, 2019
New car purchase Mike was very helpful in assisting me purchase a new vehicle. My previous vehicle was totaled and Mike made the process very easy. He was very profess Mike was very helpful in assisting me purchase a new vehicle. My previous vehicle was totaled and Mike made the process very easy. He was very professional and knowledgeable about his craft. His partner Sam was helpful too. Thanks! More
by Rickleon23
February 23, 2019
New car purchase Howard and John were great! We were interested in a new car and they were able to provide great service and get us in the car we wanted Howard and John were great! We were interested in a new car and they were able to provide great service and get us in the car we wanted More
by Mroh
February 23, 2019
Great Buying Experience Big thanks to Howard and John for making it so easy to buy our new car! They were very friendly and nice to work with. Big thanks to Howard and John for making it so easy to buy our new car! They were very friendly and nice to work with. More
by Amypaps2
February 23, 2019
LOVE my odyssey ASK for MIKE!!! Mike was personable and answered all questions thoroughly. He gave us a comprehensive tour of our new Odyssey. Mike easily spent 2 ho ASK for MIKE!!! Mike was personable and answered all questions thoroughly. He gave us a comprehensive tour of our new Odyssey. Mike easily spent 2 hours with us. He located the exact van we were interested in and ordered it to be delivered to the dealership. It arrived in a few days! Mike came in early on a Saturday to accommodate our schedules. He treated us kindly and professionally. Mike earned the making the sale of our shiny, new Odyssey. More
by Joeging23
February 23, 2019
Best service! Came in for an oil change and decided to talk to a sales rep about ending my lease early and getting a car I wanted to buy instead. Sam Bader helped m Came in for an oil change and decided to talk to a sales rep about ending my lease early and getting a car I wanted to buy instead. Sam Bader helped me with everything and got me to a price I was comfortable with! I was so happy to drive off in my new HRV. Thank you so much Sam for making my experience easy and comfortable! More
by AlisonS
Employees Worked With
February 22, 2019
I love my new CRV. Mike was a very knowledgeable sales person. He made sure he answered all our questions in a way that we understood. He also told us many things we ha Mike was a very knowledgeable sales person. He made sure he answered all our questions in a way that we understood. He also told us many things we had not thought to ask about. I would recommend him to all my friends. John was very helpful also. More
by Nancym23
February 22, 2019
Great service JT & staff from Ed Napleton Honda was very knowledgeable and helpful in helping me purchasing my new car! I would recommend this dealership to anyone JT & staff from Ed Napleton Honda was very knowledgeable and helpful in helping me purchasing my new car! I would recommend this dealership to anyone looking to buy a new car! Thank you all for the outstanding service! More
by Jazz
Employees Worked With
JT
February 19, 2019
Excellent experience! The salesman, Mike, was friendly, courteous, knowledgeable, and bent over backwards to show us multiple cars and options in order to please us. Eric The salesman, Mike, was friendly, courteous, knowledgeable, and bent over backwards to show us multiple cars and options in order to please us. Eric, the general manager, diligently worked with us to negotiate satisfactory price. The dealership is comfortable, clean, has good music, snacks and a beautiful display of cars. More
by Wonderful
February 19, 2019
New accord owner I came in to test drive an accord and ended up driving it home. Daniel and Corderro were patient and fair. I am confident and happy with my purchase. I came in to test drive an accord and ended up driving it home. Daniel and Corderro were patient and fair. I am confident and happy with my purchase. I would do business with them again. More
by Accorddriver123
February 19, 2019
Love it Mr john syriani and mr G..G. made my purchase very smooth snd easy very goog price even i got top $ for my trade thank you again Mr john syriani and mr G..G. made my purchase very smooth snd easy very goog price even i got top $ for my trade thank you again More
by Jordanfirst1971
