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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,528 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 87 service reviews
July 15, 2025
This dealer gives the Honda name a horrible reputation. Their managers are NEVER around. ALL calls are sent to voicemail. The sales rep have HORRIBLE customer service and the service department needs all N Their managers are NEVER around. ALL calls are sent to voicemail. The sales rep have HORRIBLE customer service and the service department needs all NEW STAFF! They only care for their pockets. They DO NOT cater to the needs of the customer. I went there for oil change, they did not honor the maintenance plan. I called the maintenance plan provider and was told there was NO REASON why they would turn me away. Well they did. I would advise people to AVOID, AVOID, AVOID this dealer! You've been warned! More
by maldonado.glendalee
Employees Worked With
July 19, 2024
Gerald Griffin, "GG" still cares for my Honda like "family" It is most appreciated. Thanks! "family" It is most appreciated. Thanks! More
by mcdial337
Employees Worked With
January 29, 2024
It is always a pleasure to visit with and talk to Gerald he’s very knowledgeable about the vehicles. I will bring my family member’s in to see him when there looking for a new car vehicle. he’s very knowledgeable about the vehicles. I will bring my family member’s in to see him when there looking for a new car vehicle. More
by ajsky2719
Employees Worked With
August 14, 2023
Brought my 2016 Civic in for service. Meliton Cruz was friendly & knowledgeable & best of all got my car done in timely manner on busy Saturday. That’s why I keep going back. Meliton Cruz was friendly & knowledgeable & best of all got my car done in timely manner on busy Saturday. That’s why I keep going back. More
by Donna.weyer
Employees Worked With
Meliton Cruz
April 19, 2023
Needed to sell my vehicle because of health issues. Mark made the process very simple and put me at ease. If I need a vehicle in the future, I will definitely come see him! Mark made the process very simple and put me at ease. If I need a vehicle in the future, I will definitely come see him! More
by Grant
Employees Worked With
Mark Salgado
October 27, 2022
I recently bought my second Honda CRV that I purchased with the help of Gerald Griffin. I am very satisfied with this dealership and recommend Gerald should you want help in buying your next car Also, with the help of Gerald Griffin. I am very satisfied with this dealership and recommend Gerald should you want help in buying your next car Also, the service department is excellent. I just had my routine maintenance done and Chris was very pleasant, explaining what needed to be done Go to Napleton Honda in Oak Lawn! More
by franevers
Employees Worked With
October 24, 2022
I needed help with the key fob and brought it in to Napleton in Oak Lawn and was helped by Chris Lemmon, he could not have been nicer and fixed my fob in minutes. 👍 Napleton in Oak Lawn and was helped by Chris Lemmon, he could not have been nicer and fixed my fob in minutes. 👍 More
by tunney50
Employees Worked With
Chris Lammon
October 07, 2022
For my daughter‘s 16th birthday we wanted to buy her a safe, reliable car that wasn’t too expensive Jimmy @Ed Napleton Honda was our salesman and he was fantastic. He gave us so many different options pul safe, reliable car that wasn’t too expensive Jimmy @Ed Napleton Honda was our salesman and he was fantastic. He gave us so many different options pulled up different cars so that we can pick the best one and we didn’t feel rushed or forced into a purchase, if you’re looking for a car go see Jimmy More
by Ninacruz8
Employees Worked With
Jimmy Bushell
