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Ed Voyles Acura

Atlanta, GA

2.5
36 Reviews

5700 Peachtree Industrial Blvd

Atlanta, GA

30341

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36 Reviews of Ed Voyles Acura

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July 20, 2021

"While I tried to purchase a vehicle, I had a opportunity..."

- hminlee

While I tried to purchase a vehicle, I had a opportunity to discuss with them. I got a quote and asked them if it was right, it sounded okay with me to move forward. As a matter of fact, neither they agreed to the quote nor denied, but a manager just tossed it to their representative to try to make a deal. I reengaged a sales person, but the number went up way too much. The initial quote was useless and they said it might be wrong or mistake. So I walked away. Disappointed.

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Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Yang
March 03, 2021

"HOW CAN A SERVICE DEPARTMENT RELEASE A VEHICLE WITH THE..."

- OCONNOR GORDON

HOW CAN A SERVICE DEPARTMENT RELEASE A VEHICLE WITH THE OIL LIGHT ON SAYING IT IS NORMAL..THEY ARE NOT ONLY RECKLESS BUT STUPID ALSO..I WILL NEVER TAKE MY VEHICLE BACK THERE..

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Overall Experience
Recommend Dealer
No
Employees Worked With
AL
January 03, 2021

"This is one of the worst dealerships in Atlanta. We..."

- mashkoorhira

This is one of the worst dealerships in Atlanta. We worked with an amazing salesman, Jeffrey Kindel, who was so efficient and cooperative. Then when came time to finalize the deal, they made us wait 2 hours to meet with the finance guy. The inefficiencies really started to show when it became apparent that they were understaffed and also unprepared for the end of the year rush. The manager kept checking up on what was taking the finance guy, Glenn Stevenson, so long because it was obvious that this finance guy, Glenn Stevenson, was twiddling his thumbs in his office since we were watching him the whole time. When they finally brought us back to see Glenn, the fraud, he immediately gave us a horrible attitude and felt the need to remind us of how we did not understand how much they have to do in a day which we found so rude as we had waited almost two hours to finish this process. The finance guy, Glenn Stevenson, was clearly miserable with his life and continued to talk to us, the customers, in a condescending way until we decided to just walk out on the deal. He even threw our paperwork on the desk saying he will not finish the process for us. And to make matters worse, GLENN took his mask off while we were in his office during a pandemic as if he had no respect for the well-being and health of customers. I have never been so disrespected at a car dealership. Acura, you need to modernize and optimize so that you are not wasting your customers’ time. People are spending a lot of money so this is highly upsetting. Please respect people’s time and fire that inconsiderate xxxxxxx Glenn Stevenson that you have hired to interface with your customers. How disappointing!

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Overall Experience
Recommend Dealer
No
Employees Worked With
Jeffrey Kindel, Glenn Stevenson
July 21, 2020

"Money taken out of car in for service"

- markevanchec

My daughters Acura RL was in for service and had the change tray emptied out (about $15) and an additional $20 bill for gas safety money removed from the console. Wrote to the dealership - no response.

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Customer Service
Overall Experience
Recommend Dealer
No
Employees Worked With
Andy
January 20, 2020

"Best Service in Town!"

- tneal2718

I am very pleased with the service I received on my 2008 MDX from Ed Voyles. This was a major repair as my oil pump gasket had to be replaced. Al McGowan, my service manager, helped me walk through the process and suggested other repairs be completed at the same time to save on labor costs. Chris Bailey, the mechanic was detailed in what was working well and what needed to be repaired. There were no surprises. I am so happy with the results - my car drives smoother and the car was washed and vacuumed well. I could not be happier with my service from Al to the mechanic and detail service center. Thank you, Ed Voyles for keeping my car in good shape!

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Recommend Dealer
Yes
Employees Worked With
Al McGowan, Chris Bailey
November 21, 2019

"I had a wonderful experience purchasing my Acura RDX at..."

- tanyakofer

I had a wonderful experience purchasing my Acura RDX at Ed Voyles Acura! The price was right and their customer service was top notch. I know that I will be back in the future!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chad
February 01, 2019

"Online Chat Responses Take Forever"

- freecycle

I'd inquired about a deal on a new 2019 RDX with Technology. I didn't see the Fathom Blue on the site so I launched the Chatbox. Initially, I thought I was communicating with a bot because the conversation seemed boilerplate. Then, someone claiming to be the sales manager intercepted the chat. I requested pricing and details and the lagtime was 5 minutes. He asked for my info to "put in the system." I gave it to him and never heard from him again. The wait was a total of 13 minutes. If you're looking for quick action -- do not expect it from Voyles Acura in Atlanta. Thereafter, I contacted United BMW and was offered a link to a GT with pricing, in 3 minutes. I'll be buying there.

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Friendliness
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Recommend Dealer
No
Employees Worked With
Sales Manager
May 07, 2018

"Service Overcharges and Too Aggressive On Repairs"

- Two Acuras

I've had several situations such that I'll never go back: 1) My MDX is knocking on 90,000 miles which is a major service event. Ed Voyles Acura quoted: - Ethanol Treatment for $26 - Timing Belt Replacement for $1,500 - Rear differential service for $130 A quick Internet search suggested having this done was a good idea but for much less! I called Ed Jackson Acura and they quoted: - Ethanol Treatment: Free! (included in another service item) - Timing Belt: $899 - Rear differential service: $109 Needless to say, I went to Ed Jackson and saved over $640!!!!! 2) My MDX had a service message that the battery was bad. The service tech told me the problem was in the device that is in line with the battery cable that *detects* a battery failure (not the actual battery) and quoted me over $400 to replace it! The service message popped up only once and had all the earmarks of a "lets see if it happens again before we do anything as a test of the battery shows the battery is good so a very low risk don't-do-anything-right-now solution". A good service person would have told me my battery is fine (which he did) and let's see if we see that message again before we ask you to drop $400 (which he did not). He even seemed disappointed that I didn't want to move forward on it! 3) There were several other items (transmission service not done properly and denting the car during service (which they did fix but required another trip and I'm sure they still think they didn't do it which I'm POSITIVE they did as my wife knows EVERY scratch and dent on her car! Needless to say, my service business is now with Ed Jackson Acura moving forward! I could look past most of their issues, such as revolving service reps, but the $600 price difference in the Timing Belt, even when I mentioned that seemed high, was the straw that told me to look elsewhere. Too bad as all of our cars are Acuras and I don't see us changing that anytime soon!

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Recommend Dealer
No
Employees Worked With
No single employee
March 01, 2018

"Do not trust the collision center for repairs"

- AngieR86

I DO NOT recommend the COLLISION CENTER. Save yourself the headaches. Ed voyles Collision Center turned my situation into a NIGHTMARE. I went to Ed voyles to have my car repaired after being rear-ended. This place was great at first and everyone was helpful. They made sure to follow up with the insurance company when the repairs turned out to be more, they seemed concerned. I was confident that my car was in good hands. AFTER REPAIRS: Once the day to pick up my car arrived I was extremely happy by what seemed to be an excellent Job judging from the outside. WHAT HAPPENED NEXT: A week or so later there was an awful smell in my trunk. I didn't think much of it and assumed something may have spilled after taking out the trash that week. More Days passed. I go out and do groceries, open the trunk and it still smells weird. It wasn't until I took out the groceries and touched the bottom that I realized that the whole time I've had the car since the repairs it had been leaking water. It was getting moldy. THEN.... I called Ed Voyles the next morning. I brought the car in, they said that in the past (prior to me purchasing the vehicle from where I got it from) it had been repaired in the back and that the accident may have made it worse blah blah blah. (If there were any repairs done in the past I had no idea) HOWEVER, The point I tried to make is that after the accident I had absolutely NO leaks in the back of my car. After THEY fixed it, this problem started. BOTTOM LINE. Whether there were previous repairs or not why should it even matter when I got into an accident? I brought my car to be repaired and they messed one thing up in the process of repairing another. Anyway, They put some sealant to shut me up that day and off I went. SOMETIME LATER: Another week passed and more days. It begins to rain. All the water starts seeping in through my trunk. I was going crazy trying to figure out how this was still happening. I called that crappy collision center just to be treated with total disregard. I sensed a little hostility from MEG (who probably doesn't get paid enough to give a xxxx anyway) and got the run around. I went in person and cried my eyes out. Everyone was cold Rob, Scott and no one wanted to take responsibility for the crappy job they did. I've had to wash the interior a few times. This place only cares about one thing and that is cashing in on the insurance check. Once you drive off they wash their hands and you are on your own. AFTERMATH: I've taken my car to two different places this week and it all falls back on the s****y job they did. Water was leaking through the bumper they replaced and the tailights they removed and placed back poorly. I've had to pay out-of-pocket for my repairs after they collected almost three grand from the insurance company to "fix it" I have videos of my vehicle after the interior was taken out they clearly show the waterfalls these people left in the trunk of my car. Those weren't there before but Ed Voyles Collision Center didn't want to go through the trouble of fixing it properly OR TAKING RESPONSIBILITY OR doing the right thing by owning up to their mistake. Be careful when getting repairs cause you may end up with Niagara falls in the trunk of your car. This company is a joke. I am currently exploring my options on how to take action as I am VERY UNHAPPY and disatisffied.

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Recommend Dealer
No
Employees Worked With
Rob
February 01, 2018

"Unprofessional, disorganized, incompetent."

- jacobcwillis

Don't go to this dealership for service or sales. Buy a different brand if you have to, just don't go here. I've been twice for sales visits and 3 times for service calls. All 5 experiences were horrible. Systemic incompetence.

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Recommend Dealer
No
Employees Worked With
Kevin Wynn
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