Ed Voyles Honda

I bought a used 2007 Honda Accord in 2011 from EdVoyles Honda, assuming that I had a great purchase because I have no knowledge of cars, but when I went back to the dealership, recently, to trade in and bu Honda, assuming that I had a great purchase because I have no knowledge of cars, but when I went back to the dealership, recently, to trade in and buy a new Honda Civic, the value given by the dealership was way lower than the market. I was told by the Sales GM Pete Richards, to take the car to CarMax to get the value. I took the car there, when the CarMax personnel looked at the car, I was told that the car was in an accident and will be auctioned as a Salvage Title, at that point it was not about the car value, it was how I found out about the accident. The person showed me the repair and it was obvious. I was very disappointed, because I always recommended EdVoyles to my friends and family and even went back to buy a new car. After finding all this, I figured out that they have their own collision center and if they do the repair internally it never shows up on the CARFAX and they tell you that the car has a clean CARFAX, that's what was given to me when I purchased the car. After finding all this, I sent the pictures and CARFAX to the Sales GM so they exactly know that why I will not give any business to EdVoyles. I understand that the car was sold AS IS but who ever reads this should be careful, you never know if they also do a repair on the new cars, which has damaged in their lot, I would highly recommend to take an expert with you, so you would not feel the way I felt. More

Absolute scandal! I've never in 36 years of dealing with different versions of customer service nationally and internationally been treated the way I was by Ed Voyles Honda on Cobb Parkway, Marietta th with different versions of customer service nationally and internationally been treated the way I was by Ed Voyles Honda on Cobb Parkway, Marietta these past couple of days. Here is the story: Yesterday, I went in with my Honda CR-V to have a spare key made. They made the spare key, and I drove off assuming that everything was okay. Alas, it was not. I realized soon that my radio/CD player/bluetooth player had stopped working while at the Ed Voyles Honda dealership. I called them, and they told me to come in today to have it looked at. They looked at it, and came back saying that they had done nothing wrong. I obviously told them that they had to take responsibility for the fact that my radio worked great when I pulled in, and was dead when I pulled out of their Ed Voyles auto repair shop. Alas, they took zero responsibility. Amidst lots of irrelevant technical talk both the gentleman I dealt with and the service manager even had the audacity of insinuating that "they couldn't actually now if the radio really worked before I came in". They also told me that "hey...these things just happen", and "maybe the radio was dying already". They won't do anything to remedy the situation. They couldn't care less. I have lived in Ukraine in Eastern Europe, and even there I can assure you that this is not the customer service norm. More

I have bought my last two cars from McKenzie. He is not a high-pressure salesman and really listens to what you are saying. He does not try to upsell. I am about to visit him again this weekend for my TH a high-pressure salesman and really listens to what you are saying. He does not try to upsell. I am about to visit him again this weekend for my THIRD Ed Voyles Honda! I love the dealership as a whole - the follow-up calls, the birthday calls - and everyone in the service and parts departments are awesome! More

I recently bought a Honda Accord Sport from Colville McKenzie, and would highly recommend working with him to purchase a new car. He explains everything with a kind and patient manner and he listens we McKenzie, and would highly recommend working with him to purchase a new car. He explains everything with a kind and patient manner and he listens well. Sense of humor and fairness, and what more could you ask for with a salesperson. Thank you! More

Richard Wade is very aggressive and not friendly person. We were trying to buy new Honda Accord LX 2013 yesterday. Do not work with him!!! We were trying to buy new Honda Accord LX 2013 yesterday. Do not work with him!!! More

We were given the best service one could possibly be given. We are very grateful for Chason Pendley. He was very attentive and supportive to our situation. We were not happy with our first vehicle due t given. We are very grateful for Chason Pendley. He was very attentive and supportive to our situation. We were not happy with our first vehicle due to some manufactural complications, but he helped us find the right vehicle within our budget that was comfortable for our family. This is truly an experience of a great car sales manager and he dispels any of the bad myths that you may have heard. We are happy with our experience. We would recommend this dealership to anyone and would come back when we need to buy again. More

I have been a loyal customer of Ed Voyles for over 8 years. I was in a predicament, where I could not get my car to the dealership, nor had access to a fax machine, because my car was having trouble. It years. I was in a predicament, where I could not get my car to the dealership, nor had access to a fax machine, because my car was having trouble. It is frustrating that in order to get any information about my vehicle (i.e. my last service at Ed Voyles; completed a few months ago) that I could not get any information over the phone. I have my VIN, driver's licence number, and a variety of other ways to validate that I am the owner of the car. When I come in for service and ask for my records, no ID is required. Instead Ed Voyles is more concerned about me bringing in my car to make money, than to take care of their loyal good standing customers, who are in need and just at that moment can't get the vehicle in their hands. This experience has disenfranchised me, my neighbors, friends, family and co-workers who own Hond vehicles from ever purchasing or servicing their car at Ed Voyles Honda. If you want to experience the frustration of being a loyal customer to only be disappointed in the time of need, then "trust" Ed Voyles with your vehicle. More

Larry Calbert seems to receive good reviews on this site, but my experience with him on 7/22/13 was not good for two primary reasons: (1) a poor response to my initial inquiry; and (2) a high price. Neither but my experience with him on 7/22/13 was not good for two primary reasons: (1) a poor response to my initial inquiry; and (2) a high price. Neither of these reasons may have been his fault specifically, but fault does lie somewhere within Ed Voyles, if not with Mr. Calbert. I had contacted Mr. Calbert about purchasing a 2014 Honda Odyssey Touring Elite with some options that I specified in my request. I had also asked him to let me know when the vehicles would be available on the lot since they were just released. He responded by sending me a quote for a Touring, which is a different and less-expensive vehicle than the Touring Elite. He did not address the cost of any of the options I had listed, nor did he address my question about when the vehicle would be available. Instead, his message contained a number of questions, including asking me which options I think are important and when I would be ready to buy. I responded to him saying that it was frustrating that he did not respond to my questions but instead asked me questions that I had already answered in my original request. He then sent me a separate e-mail that finally contained the information I sought, including the cost of the options. He acknowledged that the original price I received was for the wrong vehicle (Touring, not Touring Elite). It turns out that the initial communication about the wrong vehicle was automatically generated by a computer. The system did not have information for the Touring Elite in it, so it automatically sent me information for the Touring. Richard Wade contacted me to let me know about the issue, and indicated that he was working to resolve that issue with their system by adding the Touring Elite to it. While the initial message was not sent deceptively, the fact remains that the automatic system is imperfect. Even if it had provided some information about the correct vehicle, it still did not address my other questions. A better system would automatically generate the messages, but would require a person to quickly check to make sure that it addresses buyers' questions before sending it out. After I received the pricing information I requested, I was disappointed to find that it was a fair amount higher than the initial price I was offered at other dealerships. Ed Voyles says that they roll a number of fees into their price while other dealerships try to tack them on at the end, which is why the Ed Voyles price quote is both more accurate and higher than one may initially get from other dealerships. However, even when those other fees were added to the other offers I obtained, the Ed Voyles price was higher. While I understand that a dealership has a right to charge whatever it wants for a vehicle, I think others should know that they may have better luck at other dealerships as far as price is concerned. Dealer Rater asks me whether I would recommend this dealership. For now, I said no because it most closely aligns with my views on it. I would not say you should stay away from it entirely, but there are some improvements over others that I think they need to make. More

If getting a root canal were as pleasant as doing business at Ed Voyles Honda, I’d be happy to start every day with a visit to my dentist! One of the most harrowing experiences in my many years ha business at Ed Voyles Honda, I’d be happy to start every day with a visit to my dentist! One of the most harrowing experiences in my many years has been the dreaded prospect of having to find and purchase an automobile...that is, until I had the wisdom and good fortune to visit Ed Voyles Honda. The Voyles dealership was highly recommended to me by my daughter who had bought a ’12 Civic there barely a year ago. She could not be more proud of her car nor more enthusiastic about the people who had helped her, and the first class treatment she had received in virtually every respect. My wife and I had the great pleasure to be working with General Manager Pete Richards, Sales Associate Larry Calbert, and Business Manager Jake Parrish, who coincidentally were the very same people who had so impressed my daughter a year ago. It was easy to understand why. These are all gentlemen of the first order, principally concerned first with the quality of your experience at their dealership, and then with putting you into just the right automobile for you at a comfortable price. When you call, even Linda Darish’s cheerful telephone greeting (“It’s a GREAT DAY at Ed Voyles Honda!”) tells you exactly what to expect, and it’s all true! From the moment you cross the threshold, you’re immediately made to feel like a “member of the family.” It’s not so much about selling cars here as it is about building lasting relationships! If you first visit the Voyles dealership just to see or test drive a Honda, you’ll stay for the treatment you’ll get from their people, and then you’ll be thoroughly impressed by the product. I had fully researched a ’13 Accord sedan and was initially interested in and would have been totally satisfied with a very pretty base LX model until I was casually told of the available LX-Sport model, one step up. The comment was strictly informational. I had not been aware of the Sport and wanted to see it. The pricing was modestly higher but the difference was quite major. There was virtually no pressure; it wasn’t necessary - the car sold itself to me on first sight! These guys weren’t just interested in selling me “a car”; they wanted to be certain I got the car I really wanted and could most afford. I’ve never been happier with an automobile nor with a dealership, and cannot imagine ever going anywhere else but to Ed Voyles Honda! (Coincidence? It turns out that my dentist has purchased TWO vehicles from Ed Voyles Honda!) More

I've had the best experience buying an Used car ever! We have visited about 20 different dealers in a 3 weeks period. David Pilgrim was our used car sales rep. he was very, very, very patient explaining We have visited about 20 different dealers in a 3 weeks period. David Pilgrim was our used car sales rep. he was very, very, very patient explaining and answering all my questions ( during my search for the right car we went there 6 times ). If wasn't for his patience and experience as a Car Sales Rep. I couldn't have the great experience I had. Not to mention Chason Pendley (Used Car Manager) he was very friendly taking the time to seat down with us (me and my husband) answer our questions and doing his best best to give us the best costumer service ever. I also need to mention David Clark (Business Manager) We financed our 2010 Honda CRV- and got the BEST possible rate. He took care of everything for us, even going over his business hours to help us w all paper work/ license plate- I got it in the mail in less than 2 weeks, I didn't have to do anything. He was awesome. I can't thank enough this 3 gentleman for making my life so much easier. I love my new used car! ( forgot to mention that 2 years ago my husband got his Honda Odyssey there too ). More